<div>Location: Remote</div><div><br>Key Responsibilities<br><br></div><ul><li>Answer support questions</li><li>Give Website Advice</li><li>Launch Websites and Manage DNS</li><li>Build web pages for churches</li><li>Update websites for churches</li></ul><div><br>Requirements:</div><ul><li>1-2 Years Customer Support Experience</li><li>Deep knowledge and passion for the Church</li><li>Ability to work in a team</li></ul>

Technical Customer Support Representative

<div><strong>ABOUT THE ROLE</strong></div><div>The Graphic Designer is responsible for creating design materials that reflect the ministry’s brand and visually engage our community. The Graphic Designer helps the ministry fulfill its mission to provide compelling, life changing content so that women know God’s truth and apply it to their lives.&nbsp;<br><br><strong>Location</strong>: Hybrid role based out of Matthews, NC</div><div><br></div><div><strong>WHAT YOU’LL GET TO DO</strong></div><ul><li>Collaborate with our marketing team to produce engaging and effective collateral for print materials, web assets, email promotions, social media platforms, internal presentations and more.</li><li>Manage and prioritize multiple projects from concept to completion.</li><li>Assist the design team in building and producing graphics for any ministry-related projects.</li><li>Collaborate with the Proverbs 31 Ministries web and engagement teams in conceptualizing and building digital experiences that grow lead generation and acquisition.</li><li>Work alongside an in-house photographer helping style and assist during photoshoots.</li><li>Design assets and setup/execute for live events like the annual She Speaks conference, book launch events, etc.</li><li>Delivering effective, aesthetic creative for websites, web pages, product graphics email promotional creative, email templates, social media graphics, and banner ads.</li><li>Ensuring all creative is engaging and impactful, designing within existing style guidelines to ensure and grow Proverbs 31’s visual brand</li></ul><div><br></div><div><strong>WHAT YOU’LL BRING&nbsp;</strong></div><ul><li>Personal belief in the mission of Proverbs 31 Ministries</li><li>Bachelor’s degree in Graphic Design preferred&nbsp;</li><li>3+ years of design experience</li><li>Proficiency with Adobe Creative Suite: InDesign, Illustrator and Photoshop</li><li>Experience working with Basecamp, Google Docs, Slack and Hubspot preferred</li><li>You have strong creative skills and a portfolio of work which demonstrates your passion for design and typography</li><li>You are both reactive and proactive, you work efficiently and flexibly to deliver results</li><li>You can think in a creative and strategic way and are adept at delivering operationally to ensure tasks are followed through to completion</li><li>You have strong communication skills with a focus on collaborative and efficient problem-solving</li></ul><div><br></div><div><strong>PHYSICAL DEMANDS</strong></div><ul><li>Working at a computer station and viewing a computer screen for extended periods of time.</li><li>Sitting or standing for prolonged periods, with opportunities for adjustments to ensure comfort and accessibility.</li><li>Operating a computer, including typing and using a mouse, as well as handling office supplies and documents.</li><li>Reading documents and observing project details.&nbsp;</li><li>Understanding verbal communication in person, over the phone, and in virtual meetings.</li><li>Occasionally lifting and carrying light objects such as laptops, documents, and presentation materials, typically weighing no more than 20 pounds.</li></ul><div><br></div><div><strong>BENEFIT OFFERED</strong></div><ul><li>Health &amp; wellness benefits (medical, dental, vision, FSA, STD, life)</li><li>401(k) with company matching</li><li>Employee Assistance Program</li><li>Paid time off on a prorated basis</li><li>14 paid holidays on a prorated basis</li><li>2 Wellness days</li><li>Paid Parental Leave</li><li>Extended Sick Leave</li><li>Volunteer time off</li><li>Discount on company resources</li><li>Work-life harmony</li></ul><div><br></div><div><br></div><div><strong>About US</strong></div><div>Proverbs 31 Ministries is a non-denominational, non-profit Christian ministry that seeks to lead women into a personal relationship with Christ. With Proverbs 31:10-31 as a guide, Proverbs 31 Ministries reaches women in the middle of their busy days through free devotions, daily radio messages, speaking events, conferences, resources, online Bible studies, and training in the call to write, speak and lead others. We are real women offering real-life solutions to those striving to maintain life's balance, in spite of today's hectic pace and cultural pull away from godly principles. Wherever a woman may be on her spiritual journey, Proverbs 31 Ministries exists to be a trusted friend who understands the challenges she faces, walks by her side, encouraging her as she walks toward the heart of God.</div>

Graphic Designer

<h3>Who Clearstream Is</h3><div>We build powerful communication software for the church. Our web-based texting and email app is used by 6,000+ churches, from new church plants to many of the largest in the U.S., to communicate and engage with their people and community.&nbsp;<br><br></div><div>We're a small team of 14 people (you will be 15!) made up of developers, designers, customer support, and writers. This means you will play a valuable role in our small team, have a voice, and be able to make a real impact.<br><br></div><div>Our mission is to build intuitive, reliable, beautiful software to help the local church fulfill its mission - to engage people in their community and make disciples.<a href="https://clearstream.io/our-story/"><strong><br></strong></a><br></div><h3>Job Details</h3><div>Customer support is a critical part of the service we provide to churches that use our software, and we're growing our 5-person customer support team.<br><br></div><ul><li>Full-time position</li><li>$50-53k starting annual salary + premium company-paid health/dental/vision insurance + 5% matching 401(k) + annual Christmas bonus</li><li>Start date - January 2025</li><li>You'll work at our downtown Pensacola, Florida office 3 days/week, with the option to work from home 1 day per week.&nbsp;</li><li>4-day work week year-round (8a-5p with a 45min lunch break). Yes, full-time at Clearstream is 4 days per week.</li></ul><div><br></div><div><strong><em>*Please include a 1-2 minute video with your application, explaining why you would be a good fit. Applications that do not include a video submission will not be considered.<br></em></strong><br></div><h3>Job Role</h3><div><strong>Customer Support role - </strong>You will be the sixth member of our small but growing customer support team. Customer support at Clearstream isn't a boring job. Our customers (churches) are almost always fun to work with, and we work on actually helping them, not just quickly solving support tickets or chats. We consider customer support part of our product and a <a href="https://clearstream.io/customer-love/"><strong>central part of what makes us who we are</strong></a>.&nbsp;<br><br></div><div>We provide live chat, email, and phone support to our customers. Your day-to-day role will be to:</div><ul><li>Help provide live chat during certain days/hours of your work week.</li><li>Talk with customers via video or phone calls.</li><li>Provide email support to customers.</li><li>Work with our support team to ensure customers are having success with Clearstream.</li><li>Write support documentation.</li><li>And if you're comfortable on camera, help with videos we produce for customer education.</li></ul><div><br><strong>Requirements</strong></div><ul><li><strong><em>Highly detail-oriented</em></strong> - 'attention to detail' is a defining characteristic of our customer support.</li><li>Ability to quickly learn and understand technical concepts.</li><li>A love for working with and helping people and an ability to work well in a team environment.</li><li>Highly personable and empathetic - these characteristics are central in your customer support role.</li><li>A passion for helping the local church (after all, we're a texting software for churches).</li><li>Typing speed of &gt;50 wpm.</li><li>Technical background is a plus.</li><li>Bachelor's Degree or higher preferred, but not required.</li></ul><div><br><strong>Benefits</strong></div><ul><li>4-day work weeks year-round. We're big on work/life balance.</li><li>5% matching 401(k)</li><li>Premium company-paid health insurance through Florida Blue</li><li>Dental Insurance</li><li>Life insurance</li><li>PTO</li><li>Christmas/Thanksgiving/New Year paid holidays.</li><li>Phone and gym allowance</li><li>Annual Christmas bonus</li><li>Annual performance-based raises</li></ul>

Customer Support

<div>The Ministry Success Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.</div><div><br></div><div>Requires a high school diploma or equivalent and some experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. The target is to ensure excellent service standards and maintain high customer satisfaction.</div><div><br></div><div><br></div><div><strong>Job functions:</strong></div><ul><li>Open and maintain customer accounts by recording account information</li><li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution</li><li>Maintain financial accounts by processing customer adjustments</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Prepare product or service reports by collecting and analyzing customer information</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers' needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open, interactive, and intentional&nbsp; communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/team targets and call, email, &amp; chat handling quotas</li><li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li><li>Resolve customer complaints via phone, email, mail, chat or social media</li><li>Use telephones to reach out to customers and verify account information</li><li>Greet customers warmly and ascertain problem or reason for calling</li><li>Cancel or upgrade accounts</li><li>Assist with placement of orders, refunds, or exchanges</li><li>Advise on company information</li><li>Take payment information and other pertinent information such as addresses and phone numbers</li><li>Place or cancel orders</li><li>Answer questions about subscriptions, product, account information or terms of sale</li><li>Act as the company gatekeeper</li><li>Suggest solutions when a product malfunctions</li><li>Attempt to persuade the customer to reconsider cancellation</li><li>Inform customer of deals and promotions</li><li>Sell products and services</li><li>Utilize computer technology to handle high call volumes</li><li>Work with Ministry Success manager to ensure proper Ministry Success &amp; support is being delivered</li><li>Close out or open call records</li><li>Compile reports on overall customer satisfaction</li><li>Handle changes in policies or renewals</li></ul><div><br></div><div><strong>Requirements:</strong></div><ul><li>Proven customer support experience (this doesn’t have to be in an office setting)</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiar with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize and manage time effectively</li><li>High school diploma or equivalent</li><li>Ministry Success representative top skills &amp; proficiencies:</li><li>Customer Service</li><li>Product Knowledge</li><li>Quality Focus</li><li>Market Knowledge</li><li>Documentation Skills</li><li>Listening Skills</li><li>Phone Skills</li><li>Resolving Conflict</li><li>Multitask</li><li>Patience</li><li>Negotiation</li><li>Positive Attitude</li><li>Attention to Detail</li><li>People-Oriented</li><li>Analysis</li><li>Problem Solving</li><li>Organizational Skills</li><li>Adaptability</li><li>Ability to Work Under Pressure</li><li>Computer Skills</li></ul><div><br></div><div><strong>Helpful Skill:</strong></div><ul><li>Understanding of Infusionsoft CRM</li><li>Understanding of ClickUp Productivity Management</li><li>Understading of Zendesk Support system</li></ul>

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