<div>The <strong>Implementation Assistant</strong>&nbsp;is a position that offers the opportunity to grow in the software field by introducing them to our product and process. The person will work directly with the <strong>Implementation Team </strong>and help with any tasks needed to bring the assigned implementation projects to a successful completion.&nbsp;</div><div>&nbsp;</div><div><strong>Core Responsibilities:</strong></div><div>Assist in any tasks assigned to them by the Implementation Team this may include, but are not limited to:&nbsp;</div><ul><li>Any project task assigned to them by the Implementation Team</li><li>Assist in any administrative tasks assigned by the Implementation Team</li><li>CRM configurations</li><li>Motion 2 Workflow Builds</li><li>Contributions Configurations</li><li>User Group Configurations</li><li>Historic Giving Configurations</li><li>Dashboard Builds for CRM, Historic Giving and Motion 2</li><li>General Site Configurations</li><li>System Message Configurations</li><li>Data Imports</li><li>And any other parts of the Site Stacker system that may be relevant to an implementation project.&nbsp;</li></ul><div><br></div><div><strong>Core Proficiency requirements in the following areas:</strong></div><ul><li>Quality assurance testing</li><li>Providing technical assistance to clients during the project implementation&nbsp;</li><li>Providing product training as expertise increases.</li><li>Assist in specific implementation tasks throughout the project</li></ul><div><br></div><div><strong>Soft Skills needed for this position:</strong></div><ul><li>Great <strong>Communication Skills</strong> both written and oral that will allow them to express themselves effectively with our clients and with team members.</li><li><strong>Teamwork Skills</strong> that allow them to operate well in a group setting to quickly and effectively accomplish project tasks.&nbsp;</li><li><strong>Adaptability and flexibility Skills</strong> to embrace changes.</li><li><strong>Problem-Solving Skills</strong> that use both analytical and creative thinking to find great solutions to any type of challenge.&nbsp;</li><li>Good <strong>Work Ethic Skills</strong></li><li><strong>Interpersonal Skills</strong> to effectively interact and communicate with team members, clients and management.&nbsp;</li><li><strong>Time Management Skills</strong> that demonstrate the ability to work efficiently and productively by using your time wisely.<br><br></li></ul>

Implementation Assistant

<div>Faith Comes By Hearing (FCBH) is dedicated to making God’s Word accessible to every person through audio and visual Scripture. Our Technology Development team advances this mission by creating and refining innovative tools that reach people in their heart languages around the world.</div><div><br>The <strong>A.I. Research Assistant</strong> supports FCBH’s growing efforts in audio-based artificial intelligence research. This role focuses on refining, testing, and optimizing AI models for <strong>speech recognition</strong>, <strong>audio search</strong>, and <strong>low-resource language processing</strong>. Working closely with the A.I. Research Lead, you’ll help transform proof-of-concept models into practical tools that further FCBH’s global mission. &nbsp; This position reports to and is located in our Albuquerque office, this is not a remote position.<br><br></div><div><strong><br>Responsibilities include:</strong></div><div>- Run experiments on audio AI models under the guidance of the Research Lead.<br>- Optimize and adapt models for improved performance in low-resource languages.<br>- Prepare datasets – cleaning, labeling, and augmenting audio data.<br>- Conduct evaluations and benchmarking of model outputs.<br>- Document research processes, results, and improvements.<br>- Communicate effectively to clarify objectives and report issues or results.<br>- Support knowledge sharing within the team and with partners.<br><br></div><div><strong>Requirements</strong></div><div><br><strong>Required</strong>:<br>- Technical proficiency in Python and AI/ML frameworks.<br>- Ability to modify and optimize existing codebases.<br>- Strong analytical and problem-solving skills.<br>- Effective communication skills for clarifying research objectives and resolving issues.<br>- Team player with a servant-leader mindset.<br><br><strong>Preferred</strong>:<br>- Experience in speech/audio processing or applied machine learning.<br>- Familiarity with low-resource language data challenges.<br>- Graduate-level coursework or equivalent experience in AI, linguistics, or related fields.</div>

AI Research Assistant

<h3><strong>About Subsplash</strong></h3><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br></div><h3>About the Team</h3><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget.</div><div><br></div><h3>About the Role</h3><div>The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. Reporting to the Sr. Director of Risk, Compliance &amp; IT, your goal is twofold: provide expert Tier 3 support and, more importantly, pioneer the automated solutions that eliminate recurring issues. You will be the problem-solver who looks at our 4,000+ annual tickets as data points to automate out of existence, rather than just tickets to solve. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm, and this role embodies these qualities and serves as a model for the team.</div><div><br></div><h3><strong>Compensation</strong></h3><ul><li>The total compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br></div><h3><strong>Hours</strong></h3><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br></div><h3><strong>Essential Functions of This Role:</strong></h3><div><strong>1. Systemic Automation &amp; Scaling</strong></div><ul><li><strong>Identity Lifecycle Management:</strong> Lead the administration of <strong>Okta</strong> and <strong>Google Workspace</strong>. Architect automated provisioning/deprovisioning workflows to ensure security and a "Day 1 ready" onboarding experience.</li><li><strong>Zero-Touch Deployment:</strong> Own the <strong>Jamf Pro/Intune</strong> environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention.</li><li><strong>Workflow Automation (iPaaS):</strong> Identify and implement automation opportunities using tools like <strong>Zapier or Workato</strong> to bridge gaps between HRIS, Identity, and Communication platforms.</li><li><strong>Ticket Deflection:</strong> Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service.</li><li><strong>Endpoint Health:</strong> Manage the deployment and health of our security stack via MDM. Act as the internal point of contact for our <strong>MDR provider</strong>, assisting in the remediation of flagged endpoint vulnerabilities.</li></ul><div><br><strong>2. Advanced Support &amp; Shift Ownership</strong></div><ul><li><strong>PT Operational Coverage:</strong> Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day.</li><li><strong>Advanced Technical Resolution:</strong> Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users.</li><li><strong>Virtual Asset Management:</strong> Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget.</li><li><strong>Digital "Concierge" Support:</strong> Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team.</li></ul><div><br><strong>3. Documentation &amp; Mentorship</strong></div><ul><li><strong>Standardization:</strong> Develop the source of truth for IT processes. Create technical documentation and SOPs that ensure operational consistency across all time zones.</li><li><strong>End-User Empowerment: </strong>Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing "how-to" inquiries and empowering self-reliance.</li></ul><div><br></div><h3><strong>Required Education and Experience:</strong></h3><ul><li><strong>Experience:</strong> 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.</li><li><strong>Identity Management:</strong> Deep hands-on experience with <strong>Okta</strong> (IdM/SSO) in a production environment.</li><li><strong>MDM Expertise:</strong> Proficiency in <strong>Jamf Pro</strong> or <strong>Microsoft Intune</strong> for remote endpoint management.</li><li><strong>AI &amp; Automation:</strong> Demonstrated ability to use <strong>AI tools</strong> (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (<strong>Bash or Python</strong>) to eliminate repetitive tasks.</li><li><strong>Technical Breadth:</strong> Expert-level support for <strong>macOS</strong> and <strong>Google Workspace</strong>; comfortable supporting Windows as needed.</li></ul><div><br></div><h3><strong>Desired Qualifications:</strong></h3><ul><li><strong>Advanced Certifications:</strong> <strong>Jamf Pro (300 or higher)</strong>, <strong>Okta Certified Administrator</strong>, or specialized security certifications (e.g., <strong>SC-300</strong>, <strong>GCW</strong>).</li><li><strong>Infrastructure as Code &amp; Logic:</strong> Familiarity with automation logic or low-code platforms (e.g., <strong>Workato, Zapier, Rewatch, or Tines</strong>) to create "self-healing" IT workflows.</li><li><strong>Implementation:</strong> Hands-on experience deploying or tuning <strong>AI-powered service desk tools</strong> (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection.</li><li><strong>Security Frameworks:</strong> Practical knowledge of <strong>SOC2, ISO 27001, or NIST</strong> standards, specifically regarding how IT operations support remote-first compliance.</li></ul><div><br></div><h3><strong>Location</strong></h3><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br>We are not sponsoring relocation for this role so unfortunately, if you do not <strong>currently </strong>reside in one of these states, we are unable to consider your application.</div><h3><br><strong>Benefits</strong></h3><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div>

IT Support Engineer

<div>In search of a self-motivated <strong>Linux Administrator. </strong>The Linux Administrator is responsible for provisioning, installation, configuration, maintenance, and operations of both hardware and software of the environment.<br><br><strong>Primary Functions/Job Description</strong></div><ul><li>Management of Linux systems</li><li>Install/configure new servers based on standards and operational requirements</li><li>Installation and maintenance of OS including: patching, new installs, and upgrades</li><li>Maintain, configure, monitor, tune, and troubleshoot Linux environment</li><li>Perform daily monitoring including: hardware, applications, key processes, and scheduled jobs</li><li>Maintain daily backup operations following operational guidelines</li><li>Develop, maintain, and contribute to installation and configuration procedures documentation</li><li>Perform regular security monitoring of Linux environment</li><li>Manage user accounts and access to systems</li></ul><div><br><strong>Job Description - Requirements</strong></div><div><br><strong>Preferred Skills</strong></div><ul><li>Understanding of load balancing technology, server farms, and web services</li><li>Familiarity with DNS, TCP/IP, DHCP, HTTP, and TLS&nbsp;</li><li>Technical knowledge and experience with the following:<ul><li>Red Hat Linux, CentOS Linux, SUSE Linux, and Ubuntu Linux</li></ul></li><li>Experience with virtualization technologies</li><li>Server configuration and automation with Ansible</li><li>Strong scripting experience with one of: Shell, Python, Perl, PowerShell etc.</li><li>Knowledge of OpenShift Container Platform</li><li>Intermediate knowledge of Windows Server systems</li><li>Experience with Kafka environments&nbsp;</li></ul><div><br><strong>Requirements:</strong></div><ul><li>Minimum of 5 years Linux administration experience or cloud operations role</li><li>Minimum of 3 years scripting experience (Shell, Python, Perl, PowerShell, etc.)</li><li>Experience with Linux based OS configuration and management</li><li>Proficient in shell scripting, cron jobs, user account management, analyzing logs, configuration of common services</li><li>Problem troubleshooting and solving ability</li><li>Excellent written and oral communication skills including documentation</li><li>Ability to work in team environment and individually</li></ul><div><br><strong>Benefits include:</strong></div><ul><li>Competitive Wages</li><li>Medical, Dental and Prescription Plan</li><li>401(k) Program with Company Match</li><li>Paid Vacation</li><li>Sick / Personal Pay (SPP)</li><li>Employee Discount</li><li>Life Insurance and Long Term Disability Insurance (LTD)</li><li>Flexible Spending Plan</li><li>Holiday Pay</li><li>Integris Clinic and Pharmacy on campus</li><li>Chaplain Services on campus</li></ul>

Linux Administrator

<div>Are you passionate about designing innovative software solutions? Do you thrive on building scalable and distributed applications that enhance user experiences? Samaritan’s Purse Canada (SPC) is on the lookout for a dynamic Full Stack Developer to join our IT team!<br><br></div><div>Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.<br><br></div><div>As a Full Stack Developer, your primary responsibility is to provide prompt support and create customized software solutions for SPC’s client departments. Within the IT team, your role involves enhancing both web applications and multi-platform software and includes building scalable solutions across the tech stack to improve user experiences. You’ll be engaged in all stages of software development, ensuring thorough involvement and effective outcomes. As a valued member of our IT team, your contributions will help the organization fulfill its mission and objectives, including participation in the daily prayer ministry.<br><br></div><div>The successful candidate will fulfill a full-time 16-month contract position in the Calgary head office. This position includes a comprehensive benefits package, including life insurance, medical/dental and short-term/long-term disability, RRSP contributions after one year of employment, and 15 vacation days per year to start.<br><br></div><div><strong>Key responsibilities include but are not limited to:</strong></div><ul><li>Develops, maintains, and provides support in various areas, including Web-based applications, SQL scripts for database queries and reporting, Windows applications in C#, Websites and web applications using C#, ASP.Net, .Net Core, MVC, JavaScript, Web APIs and associated technologies</li><li>Ensures software applications’ performance, uptime, and scalability by designing and developing robust solutions that integrate front-end with back-end technologies</li><li>Upholds high standards for code quality and application design by adhering to best practices in software development, including testing and debugging</li><li>Provides technical guidance and expertise in building end-to-end solutions, utilizing DevOps practices and CI/CD pipelines, to ensure timely delivery of high-quality applications</li><li>Collaborates with cross-functional teams to develop new features and infrastructure that meet both business and project requirements</li><li>Participates in all aspects of software development, including design, implementation, deployment, testing, debugging, and troubleshooting, to ensure high-quality deliverables</li><li>Offers technical support and expertise to client departments, responding promptly to requests for software systems and related information.</li><li>Conducts code reviews, testing, debugging, and troubleshooting to ensure applications meet defined requirements in a timely manner</li><li>Develop and maintain documentation on tools, techniques, and procedures necessary to support the development function</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>Qualified applicants must be committed to Christian values and precepts and be in agreement with the Samaritan’s Purse <a href="https://www.samaritanspurse.ca/our-statement-of-faith/">Statement of Faith</a></li><li>Post-secondary education in Computer Information Technology or a related discipline</li><li>Possesses 3-5 years of experience in .Net Core and ASP.Net development, SQL Server or MySQL, Docker, Git, and front-end technologies including JavaScript, JSON, responsive frameworks, HTML5, and CSS preprocessors</li><li>Strong communication and interpersonal skills, both verbal and written</li><li>Able to work independently with minimal supervision while also being a team player</li><li>General understanding of Accounting Principles and Inventory Systems</li><li>Proficiency in Microsoft Office Suite, Visual Studio, and VS Code</li><li>Proficiency in back-end languages such as C#, PHP, and Python</li><li>Familiarity with continuous integration and development methodologies like Jenkins or GitHub Actions</li><li>Experience in developing unit tests and implementing them on testing platforms</li><li>CI/CD experience considered an asset</li><li>Kubernetes experience considered an asset</li><li>Vue.JS experience considered an asset</li></ul><div><br><strong>Note:</strong> Candidates must be legally authorized to work in Canada.<br><br></div><div><strong>Contact Information:<br></strong><br></div><div>To respond to this opportunity, please forward your resume together with a cover letter detailing your passion for Christian ministry employment to:<br><br></div><div><strong>Attention:&nbsp; Human Resources<br></strong><a href="mailto:employment@samaritan.ca"><strong>employment@samaritan.ca<br></strong></a><br></div><div><strong>Application Deadline:</strong> Open until a suitable candidate is selected&nbsp;<br><br></div>

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