<div><strong>Role Overview <br></strong>Templar Media is looking for a Social Media &amp; Community Manager to help grow and engage our audiences across our studio brand and upcoming game <em>Gate Zero</em>. This is a full time, on site, hands-on, multi-disciplinary role that blends social media, community management, content creation, and light marketing coordination.<br><br></div><div>You’ll help shape how our studio shows up online; building awareness, growing our community, supporting backers, and turning development updates into engaging stories across platforms.<br><br></div><div><strong>What You'll Do<br></strong><br></div><div>Social Media &amp; Content Growth</div><ul><li>Manage and grow social media channels and follower count with consistent posting</li><li>Create, schedule, and publish engaging content across platforms</li><li>Monitor channels daily and engage with comments and community interactions</li><li>Maintain accurate and up-to-date social media profiles</li><li>Repurpose dev updates and newsletters into social content</li><li>Set and monitor progress for social media channels growth goals</li></ul><div><br>Community Management (Discord &amp; Backers)</div><ul><li>Manage and grow an active Discord community</li><li>Support and evolve existing community strategy</li><li>Coordinate and support volunteer moderators/community helpers</li><li>Engage with Kickstarter and Indiegogo backers</li><li>Manage backer communications (emails and inbox support)</li><li>Help coordinate delivery of backer rewards (credits, in-game items, digital rewards, etc.)</li></ul><div><br>Newsletters &amp; Communications</div><ul><li>Write and send monthly dev logs / newsletters</li><li>Translate development progress into clear, engaging updates for the community</li><li>Maintain consistent communication with backers and supporters</li></ul><div><br>Studio &amp; Website Content</div><ul><li>Keep website content accurate and up to date</li><li>Create content that supports studio visibility and talent attraction</li><li>Share updates that highlight Templar Media’s work and culture</li></ul><div><br>Marketing &amp; Production Support</div><ul><li>Help coordinate content production during major marketing campaigns</li><li>Organize and track social/media production schedules</li><li>Collaborate with internal teams and external partners on content rollout</li></ul><div><br>Events &amp; Additional Support</div><ul><li>Support the team at trade shows, conventions, and exhibitions</li><li>Assist with content capture and community engagement at events</li><li>Monitor and support Google Ad campaigns as needed</li></ul><div><br>Content Creation</div><ul><li>Create and edit video content for social media as well as utilize software and tools that can generate and share short form video content and clips from longer form content.</li><li>Support light creative production (graphics, clips, promotional content)</li><li>Work with external creators and partners when needed</li></ul><div><br><strong>About You:</strong></div><ul><li>Experience in social media management, community management, content creation, or a combination of all three</li><li>Strong communication skills and comfort writing for public-facing channels</li><li>Highly organized and able to manage multiple ongoing priorities</li><li>Comfortable engaging with online communities (including Discord)</li><li>Self-directed, adaptable, and comfortable in a fast-moving environment</li></ul><div><br><strong>Nice to Have:</strong></div><ul><li>Interest in or familiarity with faith-based storytelling or Christian audiences</li><li>Personally enjoy and play video games</li><li>Experience in gaming communities or indie game development</li><li>Basic video editing or content production skills</li><li>Experience working with volunteers or community moderators</li></ul><div><br><strong>Why Join Us:</strong></div><div>This is a key role in shaping how our studio and games connect with the world. You’ll have ownership across community, content, and communication helping build and grow an engaged audience around <em>Gate Zero</em> and Templar Media<br><br></div><div><strong>Details:</strong></div><div>Full Time&nbsp;<br>On Site (Alpharetta Georgia)<br><br></div><div><strong>About Us</strong><br>As an independent developer and publisher, Templar develops the games that we want, on our own schedule. We are actively staffing up for both in-house game development and supporting published titles. Templar provides a professional yet non-corporate environment where every team member’s input and collaboration matters. Based in Alpharetta, GA just north of Atlanta, Templar is in the perfect area for those that enjoy sunny weather and a relatively low cost of living.</div>

Social Media & Community Manager

<div><strong>Position Summary<br></strong>The Christian and Missionary Alliance (C&amp;MA) is seeking an experienced Tech Support Lead. This is a full-time position located in Reynoldsburg, Ohio. This position is under the direction of the Client Services Director and is responsible for providing advanced Help Desk support to C&amp;MA and district staff, resolving hardware, software, cloud service, and endpoint management issues. This role oversees the full lifecycle of PC and Mac client hardware, including vendor negotiations, purchasing, deployment, and asset tracking, while managing user identities, security policies, and device compliance through Microsoft Entra ID and Intune. The position also supports remote and hybrid workers, administers mobile device management, contributes to knowledge base development, monitors Help Desk performance metrics, and may serve as IT lead for the Biennial General Council. In the performance of these duties, this position will support the overall mission of the C&amp;MA as described below.</div><div><strong><br>Specific Duties</strong></div><div><strong>Help Desk &amp; End-User Support</strong></div><ul><li>Provides and oversees advanced IT Help Desk troubleshooting and support to all Alliance employees at the National Office (N.O.), to global workers, and to district employees who use technology services provided by the National Office technology group, primarily involving issues relating to company hardware, software, cloud services, and endpoint management, including resolving application-related support tickets using technical expertise and exceptional customer service skills</li><li>Monitors and reports on Help Desk ticket trends, SLA compliance, and service quality metrics</li><li>Identifies opportunities to streamline Help Desk workflows, automate repetitive support tasks, and refine standard operating procedures based on ticket trend analysis and end-user feedback</li><li>For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees</li><li>Provides training and orientation to new N.O. employees both onsite and offsite, including remote/hybrid onboarding support</li><li>Assists or facilitates IT training classes, seminars, and cybersecurity awareness initiatives</li><li>Contributes to IT knowledge base documentation and self-service resources to improve first-contact resolution and reduce ticket volume</li><li>Prepares and delivers regular reports to IT management summarizing Help Desk performance, support trends, emerging issues, and recommendations for capacity, tooling, or process improvements</li><li>Maintains project updates and communications with vendors and members of the Alliance family</li><li>Continues professional development through education and training in emerging hardware, software, cloud, and security technologies</li><li>Occasional travel, after-hours, and weekend support may be required</li><li>Other tasks assigned as needed by IT leadership</li></ul><div><br></div><div><strong>Hardware &amp; Asset Management</strong></div><ul><li>Oversees PC and Mac client hardware strategy including research, evaluation, options, package composition, implementation, replacement, warranty fulfillment, budget planning, and and-to-end lifecycle management</li><li>Summarizes the above strategy and presents recommendations to higher levels of authority; participates in discussions based on recommendations, and executes the final decision, including making purchases; coordinates annual PC client purchase, including timing, vendor negotiations, and relationship development</li><li>Processes all PC and Mac purchases, ensuring device standards, documentation standards, and repeatable onboarding/offboarding processes</li><li>Installs, configures, and maintains computer hardware, software, and endpoint management profiles (e.g., Microsoft Intune) while moving the organization toward automated deployment</li><li>Tracks computer hardware, software licenses, warranties, and contracts in the IT asset tracking system</li><li>Maintains and facilitates relationships with software and hardware vendors and suppliers, including negotiations</li><li>Without oversight, coordinates with general accounting the reconciliation of assets for fiscal tracking and depreciation purposes</li></ul><div><br></div><div><strong>Identity, Security &amp; Endpoint Management</strong></div><ul><li>Participates in security compliance, including incident reporting/escalation expectations, a least-privilege mindset, and handling sensitive data</li><li>Manages user accounts, groups, security policies, and device objects in Microsoft Entra ID (Azure AD) and related identity platforms for Alliance employees and systems</li><li>Administers and maintains multi-factor authentication (MFA), conditional access policies, and endpoint compliance configurations</li><li>Manages and supports mobile device management (MDM) for organization-owned and BYOD mobile devices</li><li>Supports and troubleshoots VPN, remote desktop, and other remote access solutions for distributed and global workers</li></ul><div><br></div><div><strong>General Council IT Leadership</strong></div><ul><li>Coordinates with the National Office Council team to provide technology support per Council requirements</li><li>Provides set-up and technology support for various offices onsite (Office of the Corporate Secretary, etc.), and miscellaneous support as requested by Council lead</li><li>Leads all technology efforts concerning General Council including planning, IT personnel direction, and onsite IT technical decisions pre- and post-Council</li></ul><div><br></div><div><strong>The Christian and Missionary Alliance</strong> (The Alliance, the C&amp;MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.</div><div>We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.</div><div>Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.</div><div>Because the C&amp;MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.</div><div><strong><br>Requirements</strong></div><ul><li>Two-year or four-year college degree in a related field (Information Technology, Computer Science, or similar)</li><li>3+ years of IT support or help desk experience, with demonstrated progression from general troubleshooting to more complex technical problem-solving</li><li>Experience managing and supporting Windows and Mac endpoint environments, including hardware lifecycle management from procurement through retirement</li><li>Demonstrated experience administering Microsoft 365 services, cloud-based identity platforms (e.g., Microsoft Entra ID), and endpoint management tools (e.g., Microsoft Intune)</li><li>Experience mentoring, training, or providing technical guidance to junior support staff or end users, even in the absence of formal supervisory authority</li></ul><div><strong><br>Benefits</strong></div><ul><li>Salary range $59,000 to $69,000 per year</li><li>Health plan (medical/dental/vision/HSA)</li><li>Life Insurance</li><li>403(b) retirement plan with a percentage of employer matching</li><li>Retirement grant</li><li>Long-Term disability</li><li>Paid time off (vacation/holidays/personal days)</li><li>Sick time (accrues, with additional extended illness bank for rollover hours)</li><li>Other paid leave (compassionate care, jury duty, parental, etc.)</li><li>Employee assistance program</li></ul><div>&nbsp;</div>

Tech Support Lead

<div><strong>About Us</strong></div><div>Come Near is a group of people moved to raise the public conversation about Jesus. They create, curate, and connect people to authentic Jesus stories and experiences. Most widely recognized is the group’s “He Gets Us” campaign, which invites people to reconsider Jesus and has reached millions of Americans since launching in 2021. To learn more, visit comenear.org.</div><div><br></div><div><strong><em>This role is required to sign the organization’s Statement of Faith.</em></strong></div><div><br></div><div><strong>Position Summary</strong></div><div>Come Near is hiring a <strong>Community Manager</strong> to help people have honest and thoughtful interactions with He Gets Us across social platforms and digital communities. The ideal candidate understands the internet as a real place where people ask questions, disagree, raise concerns, and decide whether a conversation feels safe. That takes a strong writer. A sharp listener. Someone who remains calm under pressure. Someone who doesn’t get weird when the internet gets weird. They need to speak naturally across different platforms and emerging channels. TikTok shouldn’t sound like Instagram. Reddit shouldn’t sound like a press release. They should bring emotional maturity to real conversations and know how to spot and respond to sensitive ones. They’ll also help us learn from what we’re hearing. Comments and DMs show us what people are asking, what they’re carrying, where we have been unclear, and where more care is needed. This role also reaches beyond the screen by helping connect digital community work to real-world experiences, events, and activations.</div><div><br></div><div><strong>Essential Duties &amp; Responsibilities</strong></div><ul><li>Manage and moderate He Gets Us community spaces across social platforms and emerging channels.</li><li>Respond to comments, DMs, and community conversations with good judgment, care, and theological clarity.</li><li>Adapt tone and response style to each platform so the work feels natural wherever it shows up.</li><li>Know when to answer questions, when prayer is appropriate and welcome, and when and how to de-escalate a situation.</li><li>Recognize signals that reveal a sensitive conversation or a moment that needs more care or review.</li><li>Help community members participate in He Gets Us in ways that are honest, thoughtful, and not pressured.</li><li>Turn real community questions into useful content and clearer responses.</li><li>Surface what people are asking, misunderstanding, resisting, and responding to so the team can understand and respond.</li><li>Monitor community health and help the team understand where people feel heard, confused, dismissed, or invited.</li></ul><div><br></div><div><strong>Education &amp; Experience&nbsp;</strong></div><ul><li>5+ years of experience in community management, social media management, or audience engagement for a brand, organization, or platform</li><li>Demonstrated experience moderating and responding to public comments and direct messages across multiple social platforms, including handling sensitive or difficult conversations with care and discernment</li><li>Strong writing skills with the ability to adapt tone and voice across different platforms (TikTok, Instagram, Reddit, YouTube, Substack)</li><li>Experience working in an environment involving sensitive subject matter (healthcare, mental health, education, faith-based, or similar) where emotional intelligence and judgment are critical</li></ul><div><br></div><div><strong>Personal Attributes</strong></div><ul><li>A personal relationship with Jesus and a passion for Come Near’s mission</li><li>A heart for service, humility, and team-oriented leadership</li><li>A proactive, detail-oriented approach to planning and execution</li></ul><div><br></div><div><strong>Benefits</strong></div><ul><li>Competitive base salary</li><li>Annual performance bonus (based on organizational performance)</li><li>80% employer-paid health and wellness coverage</li><li>403(b) retirement plan with 7% employer match</li><li>Very generous PTO</li><li>Three annual company rest weeks (around July 4 and between Christmas and New Years)</li><li>Flourishing Fund stipend</li><li>Education Reimbursement stipend annually</li><li>Much more!</li></ul><div><br></div><div>So, if you're interested in joining a faith-based start-up in the nonprofit space, with a mission and a vision to see lives changed, apply today!</div>

Community Manager

<div><strong>About Nurture</strong></div><div>Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are growing rapidly inside Pushpay and are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. This person will help shape the scaffolding of how Nurture serves churches at scale — from onboarding through long-term relationships.</div><div><strong>&nbsp;</strong></div><div><strong>About the Role</strong></div><div>Today, one person leads onboarding, training, ongoing support, and the customer relationship across roughly 45 churches, with many more in the pipeline. This role exists to take significant ownership of that work — starting with onboarding and administrative drive — while growing into a true thought partner who can help build out the customer success function as Nurture scales. You will ride along on training trips and customer engagements early on, learning the pastoral and product context firsthand, then carry the weight of execution and process as we grow.</div><div>&nbsp;</div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Remote</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days to start, increases with tenure and seniority.</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range: $67,500 - $76,000, depending on location.</strong></li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.</strong></div><div><strong>&nbsp;</strong></div><div><strong>What You'll Do</strong></div><ul><li>Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.</li><li>Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.</li><li>Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.</li><li>Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.</li><li>Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.</li><li>Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.</li><li>Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.</li></ul><div>&nbsp;</div><div><strong>Who You Are</strong></div><ul><li>Servant-Hearted. You look for ways to support the team by proactively identifying needs and stepping in to meet them, embracing a "no task is too small" mentality, and never staying siloed to a job description.</li><li>Naturally Curious. You love to learn about why and how things work. You like to spend time understanding your customer’s needs in detail, and how you can help. You look for ways to be better every day.</li><li>Strategic and process-oriented. You think in steps, structures, and systems — and bring order to chaos. You will compliment a highly relational leader by serving as a thought partner, focusing on translating strategy into systems and processes.</li><li>A driver and a closer. You do not wait to be followed up with; you carry the ball across the line and close the loop with everyone involved.</li><li>Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.</li><li>Adaptable and scrappy. You are comfortable in an early-stage environment where the playbook is being written in real time, and you are excited to help write it.</li><li>Credible in the room: You can confidently and humbly lead discussions with executive pastors and other church leadership.</li><li>Customer-minded with a technical aptitude. You are not a coder, but you understand technology well enough to have a meaningful conversation about CHMS integrations (Planning Center, Pushpay CCB, Rock, Salesforce) and to evolve strategy alongside a customer.</li></ul><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church. You understand how pastors think and what change management looks like in a ministry setting.</li><li>Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers.</li><li>Strong written and verbal communication; comfortable leading meetings and producing clear documentation.</li><li>Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding.</li><li>Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus.</li><li>Willingness to travel for customer trainings and team gatherings.</li></ul><div>&nbsp;</div><div><strong>What Success Looks Like</strong></div><ul><li>First 30 days: Shadow customer-facing engagements (sales calls, onboarding kickoffs, training sessions). Begin owning the administration of active onboardings. Document what you observe.</li><li>First 90 days: Independently lead onboarding execution end-to-end for new customers. Become the primary point of contact for an initial book of churches. Establish a recording-and-review habit across customer calls so we can keep improving.</li><li>First 6 months: Own the ongoing relationship and monthly check-ins for ~50 churches. Have helped codify onboarding, support, and training playbooks that the next hires can step into.</li></ul><div>&nbsp;</div><div><strong>Why This Role</strong></div><div>You will work directly with the founders and leaders of Nurture, inside the support of Pushpay. You will help build something genuinely new — a way for churches to pastor their people through technology — and you will have an unusual influence over how the customer experience function is shaped from the ground up.</div>

Customer Success Manager, Nurture

<div>As a <strong>CX Customer Support Advocate,</strong> your mission is to champion the success of the churches we serve. You will act as a trusted partner and advocate for ministry leaders, delivering thoughtful, solution-oriented support across Tithe.ly’s product suite. In this role, every ticket you solve and every relationship you build helps churches run smoothly, ensuring they have the tools and confidence they need to thrive and fulfill their vision.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.</li><li>Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.</li><li>Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.</li><li>Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.&nbsp;</li><li>Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.&nbsp;</li><li>Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.&nbsp;</li><li>Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.&nbsp;</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively</strong> by attentively listening to others and adjusting to fit your audience.</li><li>Be <strong>Action Oriented </strong>and step up to handle tough situations.</li><li>Has<strong> Interpersonal Savvy</strong> therefore, relating openly and comfortably with diverse groups of people.</li><li>Be a<strong> Nimble Learner</strong> who learns quickly when facing new situations.</li><li>Be <strong>Tech Savvy </strong>by readily learning and adopting new technologies.</li></ul><div><br><strong>Required Technical Qualifications:</strong></div><ul><li>2+ years of customer service, technical support, or customer-facing experience handling a wide range of customer inquiries.</li><li>Experience troubleshooting customer issues and identifying practical solutions in real time.</li><li>Strong proficiency with web-based software platforms, support systems, and AI-assisted tools.</li><li>Ability to maintain accuracy and productivity while managing high-volume support activity.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>Familiarity with the Tithely suite of products or similar church management, giving, or ministry software platforms.</li><li>Experience working in a fast-paced Software as a Service (SaaS) or technology environment.</li><li>Experience working successfully in a fully remote environment.</li><li>Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials.</li><li>Experience using Zendesk to manage customer communications and workflows.</li><li>Bachelor’s degree in communications, business, ministry, or a related field (or equivalent practical experience).</li></ul><div><br></div><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</strong></li><li>Please note: At this time, we are <strong>unable to consider candidates residing in certain metropolitan areas for this role</strong>, including:<ul><li>San Francisco Bay Area, CA</li><li>San Jose, CA</li><li>Los Angeles, CA</li><li>Orange County, CA</li><li>San Diego, CA</li><li>New York City, NY</li><li>Seattle, WA</li><li>Boston, MA</li><li>Washington, DC</li><li>Austin, TX</li><li>Denver/Boulder, CO</li><li>Miami, FL</li></ul></li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Customer Support Advocate

<div><strong>Company:</strong> Anedot, Inc.</div><div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Role:</strong> Customer Support Specialist</div><div><strong>Reports to:</strong> Director, Customer Experience<br><br></div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $60,000 - 70,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 4% 401(k) match (see our <a href="https://www.anedot.com/careers"><strong>careers page</strong></a> for more information)</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About Anedot<br></strong><br></div><div>We are a team of fast-learning, self-starting achievers on a mission to make powerful fundraising tools affordable for everyone. We have been a remote-first company for more than a decade, and fully remote since 2015.<br><br></div><div>We continually focus on being servant-hearted, egoless, and product driven. That mindset comes straight from our CEO who still reviews code, participates in product design, and responds to each customer like they are our only customer.<br><br></div><div>We started Anedot in 2010 and have served more than 35,000 not-for-profit organizations processing billions of dollars in donations. You will have a significant impact on a highly visible and transformative platform.<br><br></div><div><strong>About the Role<br></strong><br></div><div>The Customer Support Specialist is a mid-level role housed within our Customer Experience organization, serving as an interface between our customers and their needs. This position works closely with other teams to ensure customers' needs are met.<br><br></div><div>Key areas of ownership include responding to customer inquiries related to donors and product education, integration support, account updates, and automation advocacy.<br><br></div><div>This is a customer-facing role that requires consistent availability during scheduled or business hours to support customer communication and team collaboration.</div><div><strong><br>Responsibilities<br></strong><br></div><ol><li><strong>Support Ticket Resolution:</strong> Handle a variety of P1–P4 support tickets, managing customer communications via email, video calls, phone, and text while ensuring timely resolution and escalation to CX leadership when necessary.</li><li><strong>Bug Investigation:</strong> Reproduce and investigate reported bugs, collaborating with CX leadership and other teams to determine root causes and next steps.</li><li><strong>Data Migrations:</strong> Work with CX leadership to assist customers with data migrations, including properly handling sensitive data.</li><li><strong>Data Update Coordination:</strong> Coordinate and even write scripts (<em>nice to have, not a requirement</em>) for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Integration Support:</strong> Participate on customer-facing calls and information gathering for integration and API troubleshooting.</li></ol><div><strong><br>Qualifications<br></strong><br></div><ol><li>2+ years of experience with the Anedot platform or similar systems.</li><li>Experience participating in video calls.</li><li>Experience working with integrations and APIs.</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>SQL knowledge and Salesforce experience are a plus, but not required.</li></ol><div><strong><br>What Success Looks Like<br></strong><br></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days:</strong> You are proficient in handling P3/P4 tickets, identifying obvious bugs, and performing basic integration troubleshooting.</li><li><strong>6 Months:</strong> You are knowledgeable about the product and features, independently manage tickets and migration requests, and lead troubleshooting calls with customers.</li><li><strong>12 Months:</strong> You have significant product knowledge and a strong understanding of customer use cases. Reduced turnaround times for complex tickets and escalations.</li></ul><div><strong><br>How to Apply<br></strong><br></div><div>If you excel at bridging technical expertise with customer-focused service, thrive in a fast-paced, ownership-driven environment, and are passionate about serving customers and making a meaningful impact, we want to hear from you!<br><br></div><div><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Customer Support Specialist

<div>As the <strong>Customer Engagement Manager</strong>, you will be the strategic lead responsible for the vision, infrastructure, and operational excellence of our community software and communication frameworks, finding and establishing the efficiencies that allow our CX team to scale without losing a human touch. By acting as the primary architect behind customer journey mapping, VOC reporting, and critical incident communications, you will secure the operational stability necessary to deepen user loyalty and trust. Ultimately, you will build the cross-functional processes and resource-allocation strategies that align our community efforts with the broader company mission, ensuring every customer touchpoint is both purposeful and performant.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div>1. Community Ecosystem &amp; Software Ownership</div><ul><li>Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth.</li><li>Own and manage the community platform and related communication tools.</li><li>Develop and implement programs that increase customer participation, engagement, and advocacy within the community.</li></ul><div>2. Customer Communications</div><ul><li>Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events.</li><li>Create and manage lifecycle messaging strategies that keep customers informed without over-communicating.</li><li>Establish consistent messaging standards, tone, and communication cadences across customer touchpoints.</li></ul><div>3. Voice of Customer (VOC) Program</div><ul><li>Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights.</li><li>Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions.</li><li>Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages.</li><li>Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making.</li><li>Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement.</li></ul><div>4. Customer Journey Mapping</div><ul><li>Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience.</li><li>Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards.</li><li>Identify key moments that drive customer satisfaction, retention, and long-term loyalty.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively</strong>: Delivers multi-mode communication clearly to different audiences.</li><li>Have <strong>Digital Fluency</strong>: Is adaptable and innovative in the digital world.</li><li><strong>Cultivate Innovation</strong>: Comes up with useful ideas that are new, better, or unique Introduces new ways of looking at problems.</li><li>Have a<strong> Strategic Mindset</strong>: Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios.</li><li><strong>Optimize Work Processes</strong>: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering.</li><li>Be <strong>Resourceful</strong>: Marshals resources (people, funding, material, support) to get things done. Applies knowledge of internal structures, processes, and culture to resourcing efforts.&nbsp;</li><li><strong>Drive Results</strong>: Persists in accomplishing objectives despite obstacles and setbacks.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment.</li><li>Experience managing customer-facing communications, engagement programs, or community initiatives.</li><li>Experience using CRM, community, or customer engagement platforms.</li><li>Experience coordinating projects or initiatives across multiple teams.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Experience working with customer engagement and communication tools, including community platforms, HubSpot, and event management software.</li><li>Experience working in a high-growth SaaS or technology environment.</li><li>Familiarity with church or non-profit technology.&nbsp;</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

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