<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

CX Systems Administrator

<div>IntellaQuest is a mission-critical software platform used by manufacturers to manage quality, safety, and compliance across their operations. Our system helps companies standardize workflows, meet regulatory requirements (e.g., ISO), and replace manual processes with structured, auditable systems.<br><br></div>
<div>We serve global manufacturers across industries like automotive, chemicals, energy, and electronics—supporting both plant-level teams and corporate leaders in running safer, more consistent operations. Our platform is modular, allowing customers to start with core quality management and expand into areas like audits, training, supplier management, and environmental health & safety.<br><br></div>
<div>With ~50 employees and a high-performing engineering hub in Skopje, Macedonia, IntellaQuest combines strong product-market fit and customer retention with a significant opportunity to scale. Backed by Alpine Investors and ASG, we are entering our next phase of growth—focused on building a modern SaaS engine across go-to-market, product, and operations.<br><br></div>
<div>As part of ASG, IntellaQuest is backed by Alpine Investors. ASG acquires market-leading vertical SaaS companies and accelerates their transformation into AI-native platforms.<br><br></div>
<div><br><strong>JOB DESCRIPTION</strong></div>
<div>IntellaQuest has a strong product, exceptional customer retention, and an engineering organization that has successfully delivered for more than a decade. Product direction has historically been driven by technical leadership and deep customer intuition rather than a formal product organization. That approach has served the business well.<br><br></div>
<div>As IntellaQuest enters its next phase of growth, we are creating our first executive Product organization. We are looking for a Vice President of Product to become the company's most senior product leader, reporting directly to the CEO and serving as a member of the executive leadership team. This leader will own product strategy, roadmap, and product management while building the product function from the ground up.<br><br></div>
<div>This is a rare opportunity to build—not inherit. You'll establish the operating cadence, product processes, customer discovery discipline, and organizational structure that will define how the product is run for years to come. You'll serve as the executive voice of the customer, partnering closely with Engineering, Sales, Customer Success, and Implementation to ensure product investments solve meaningful customer problems while supporting the company's growth objectives.<br><br></div>
<div>The ideal candidate is equally comfortable thinking strategically at the executive level and rolling up their sleeves to drive product execution. You thrive in ambiguity, enjoy building organizations from scratch, and naturally balance customer empathy with strong product conviction. You'll travel regularly to customers and to our engineering team in Skopje while helping establish a world-class product organization.<br><br></div>
<div><em><strong>YOU'RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL:</strong></em><br><br></div>
<ul>
<li>Own IntellaQuest's product vision, strategy, and roadmap as the company's first executive product leader, partnering directly with the CEO to shape the future of the business.</li>
<li>Build and lead the Product organization from the ground up, establishing product management processes, operating rhythms, KPIs, and hiring the team over time.</li>
<li>Drive company-wide product prioritization, balancing customer needs, commercial opportunities, technical investment, and long-term platform strategy.</li>
<li>Serve as the executive voice of the customer through frequent customer engagement, translating complex manufacturing, quality, and compliance workflows into intuitive software solutions.</li>
<li>Partner as a peer with Engineering leadership to create healthy product and engineering collaboration while ensuring customer outcomes remain at the center of product decisions.</li>
<li>Build strong cross-functional partnerships across Sales, Customer Success, Implementation, and Engineering to align product strategy with company growth objectives.</li>
<li>Recruit, mentor, and develop future Product Managers while remaining hands-on as the company's first product leader.</li>
<li>Shape how AI capabilities are incorporated into both the product roadmap and the way the product organization operates, while leveraging AI tools to accelerate your own effectiveness.</li>
</ul>
<div><em><strong>WE’RE EXCITED ABOUT YOU BECAUSE:</strong></em><br><br></div>
<ul>
<li>You have been the senior-most product leader in a B2B SaaS organization, owning product strategy, roadmap, prioritization, and execution through meaningful company growth.</li>
<li>You have built or transformed a Product organization and know how to establish scalable product processes while remaining hands-on when needed.</li>
<li>You have successfully partnered with CEOs and executive leadership teams to shape business strategy and drive company-wide alignment.</li>
<li>You have developed products for complex, operations-driven enterprise customers, ideally in manufacturing, EHS, quality management, supply chain, or adjacent industrial software.</li>
<li>You have successfully built products for upper mid-market or enterprise customers and understand the demands of complex B2B SaaS environments.</li>
<li>You are an exceptional cross-functional leader who can influence Engineering, Sales, Customer Success, and executive stakeholders while balancing strategic thinking with decisive execution.</li>
<li>You actively leverage AI to improve both product strategy and your own productivity, applying strong judgment when evaluating AI-generated output and using modern AI tools responsibly.</li>
<li>You possess a proactive, solution-oriented mindset, thrive in ambiguity, and are excited by the opportunity to build an executive Product function from the ground up.</li>
</ul>
<div><br><strong>OTHER INFORMATION</strong></div>
<div><br><strong>Base Salary Range: </strong><em>The target salary range for this position is ($190,000 – $210,000), and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.</em><br><br></div>
<div><br><strong>Location:</strong> Chicago, IL (in-office preferred). Regular travel to customers throughout North America and to our engineering organization in Skopje, North Macedonia is expected.<br><br></div>
<div><br><strong>A Secure Candidate Experience:</strong> <em>Intellaquest is committed to providing a secure and transparent candidate experience. We will never request sensitive personal or financial information (such as Social Security numbers or banking details) during the interview process. All official communication will come from a verified company email address (@intellaquest.com/ OR @alpinesg.com). If you receive suspicious outreach claiming to represent Intellaquest, please report it immediately.</em><br><br></div>

VP of Product

<div>As our <strong>Senior Web Designer</strong>, you will lead Tithely's website design and conversion rate optimization (CRO) efforts to create digital experiences that help churches discover the tools they need to grow and sustain their ministry. By combining exceptional web design with continuous experimentation and data-driven optimization, you'll improve customer acquisition, increase free-to-paid conversion, and help more churches benefit from technology that enables them to simply serve.</div><div><br><strong>Primary Responsibilities of the Role</strong><br>Conversion Optimization &amp; Experimentation</div><ul><li>Own the strategy and execution of Tithely's conversion rate optimization (CRO) program across the marketing website and signup funnels.</li><li>Develop and prioritize a roadmap of experiments using analytics, customer research, heatmaps, and session recordings.</li><li>Design, build, and analyze A/B tests using VWO, including custom JavaScript and CSS when needed.</li><li>Define experiment success metrics, evaluate statistical significance, and document learnings that improve future performance.</li><li>Continuously improve website conversion, free trial activation, and free-to-paid conversion.</li></ul><div>Web Design &amp; User Experience</div><ul><li>Design responsive landing pages, product pages, pricing pages, signup flows, and campaign experiences that balance visual excellence with measurable business outcomes.</li><li>Build and maintain scalable design systems in Figma using components, variants, Auto Layout, and design tokens.</li><li>Ensure consistency across branding, typography, accessibility, and responsive breakpoints.</li><li>Build and launch pages in Webflow, Unbounce, and future website platforms as our technology stack evolves.</li></ul><div>Analytics &amp; Performance</div><ul><li>Own website conversion performance and regularly report progress against growth objectives.</li><li>Implement and validate tracking using Google Analytics 4 and Google Tag Manager.</li><li>Analyze user behavior, funnels, and conversion data to identify optimization opportunities.</li><li>Maintain strong Core Web Vitals, accessibility standards, and SEO best practices that support both user experience and organic acquisition.</li></ul><div>Cross-Functional Collaboration</div><ul><li>Partner closely with Growth Marketing, Product Marketing, Marketing Operations, Product, and Engineering to deliver high-performing web experiences.</li><li>Manage external agency relationships when needed for design, development, or analytics initiatives.</li><li>Collaborate with Marketing Operations to ensure accurate forms, tracking, CRM integrations, and lead routing.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li>Be<strong> Action Oriented </strong>by consistently turning insights into experiments and measurable improvements that drive business results.</li><li><strong>Demonstrate Decision Quality </strong>by making sound decisions based on data, customer behavior, and experimentation rather than assumptions.</li><li><strong>Drives Results </strong>by taking ownership of conversion goals and continuously improves website performance through disciplined optimization.</li><li>Be a <strong>Nimble Learner </strong>who<strong> </strong>learns quickly through experimentation and applies insights from both successful and unsuccessful tests.</li><li><strong>Manage Complexity </strong>by<strong> </strong>connecting data from multiple sources to identify opportunities and prioritize the highest-impact work.</li><li><strong>Collaborate </strong>through<strong> </strong>building strong partnerships across marketing, product, engineering, and external partners to achieve shared goals.</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>5+ years of experience designing and optimizing high-performing marketing websites for SaaS or B2B organizations.</li><li>Demonstrated success improving conversion rates through experimentation, supported by a portfolio with measurable business results.</li><li>Experience designing and analyzing A/B tests using VWO or a similar experimentation platform.</li><li>Strong experience with Google Analytics 4, Google Tag Manager, and conversion tracking.</li><li>Advanced proficiency in Figma, including design systems, components, variants, and responsive design.</li><li>Experience building marketing pages in Webflow or similar CMS platforms.</li><li>Working knowledge of HTML, CSS, and basic JavaScript.</li><li>Familiarity with HubSpot forms, landing pages, and marketing integrations.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Experience working within product-led growth (PLG) or self-service SaaS environments.</li><li>Experience with JavaScript for customizing and troubleshooting website experiments.</li><li>Experience supporting high-growth B2B SaaS organizations.</li><li>Familiarity with AI-powered design, research, or CRO tools.</li><li>Experience within fintech, nonprofit technology, faith-based organizations, or other mission-driven software companies.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div>

Sr. Website Designer

<h3><strong>About Planning Center</strong></h3><div>Planning Center exists to help churches build stronger, more connected communities.</div><div>Since 2006, over 80,000 churches have trusted our tools to care for their people—whether that’s communicating with their congregation, organizing important information, or coordinating the details that make ministry happen.</div><div><br>We’re an independent, profitable company with no outside investors. That means we get to focus on building products thoughtfully, caring for our team well, and making decisions for the long term.&nbsp;</div><div><br>Our team is fully remote, working together daily through tools like Slack, Asana, Linear, Notion, and Zoom. Three times a year, we gather in Carlsbad, CA to connect in person, strengthen relationships, and align on where we’re headed.</div><div><br><strong>About the Work</strong></div><div>For 20 years, Planning Center has grown because our churches trust us and recommend our products to others. Our next great hire will help us double down on our two biggest advantages: brand strength and word-of-mouth referrals.<br><br></div><div>As the Marketing Manager for Brand &amp; Advocacy, you own how Planning Center shows up wherever church leaders gather online, discover software, and make decisions. You partner closely with our Content and Creative teams to form a single creation-to-distribution pipeline: where content goes, who sees it, and how our best customers become our loudest advocates. You will also be the Marketing Team’s eyes and ears in digital spaces, feeding audience insights back to everyone else.</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Distribution &amp; Organic Reach</strong><ul><li>Own how Planning Center shows up in the spaces where our audience gathers organically: social media, podcasts, review sites, partnerships, etc.</li><li>Run our social media presence from end to end (i.e., planning, publishing, engaging), including some lightweight production (iPhone photo/video)</li><li>Rework content created by the Marketing Team, repackaging and socializing it to extend our reach</li><li>Earn reshares and placements from other brands: industry newsletters, partner channels, and complementary organizations in the church-tech space</li><li>Discover and manage influencers/creators in the church and ministry space, building a roster of voices who can authentically champion Planning Center</li></ul></li><li><strong>Customer Advocacy &amp; Word of Mouth</strong><ul><li>Build the programs and relationships that make it easy for our best customers to tell their stories through testimonials, case studies, referrals, and other similar programs</li><li>Partner with Product Marketing and Content teams to identify, recruit, and spotlight standout customer stories and case studies</li><li>Turn word of mouth into a repeatable system with programs that can be measured and improved over time</li></ul></li><li><strong>Audience Development &amp; Community Presence</strong><ul><li>Grow our reachable audience over time—not through paid acquisition, but by building presence, earning trust, and expanding into new channels</li><li>Maintain an active marketing presence within the branded communities where our customers already are, using those spaces to find and connect with our best advocates</li><li>Keep a pulse on trends, questions, and pain points within our branded communities, feeding marketing insights back to Content, Creative, and Product Marketing to sharpen the whole team’s work</li></ul></li><li><strong>Partnerships, Media &amp; Event Amplification</strong><ul><li>Pursue podcast appearances, newsletter placements, and co-marketing opportunities that put Planning Center in front of new audiences</li><li>Make sure the great moments that happen at conferences and events don’t stay there, capturing and amplifying that content across our channels</li><li>Identify and nurture organic partnerships that extend our reach and reinforce trust in the church-tech community</li></ul></li></ul><div><br><strong>What You Bring</strong></div><div><strong>Qualifications</strong></div><ul><li>3–6 years of marketing experience, preferably in B2B software or technology</li><li>Specialized track record in organic, social, brand, community, or advocacy marketing</li><li>Demonstrated ability to grow an audience and earn reach through presence, value, relationships, and trust rather than paid funnels or growth hacking</li><li>Hands-on experience creating engaging content for social media, reporting on performance, and monitoring trends</li><li>Strong editorial instincts; you know what resonates with an audience and can write a sharp social or short-form post, even if long-form copywriting isn’t your primary job</li><li>Experience in B2B SaaS and a working understanding of product-led growth; comfortable figuring out what works for a specific audience and brand without a prescribed playbook</li><li>Skilled at building relationships (with customers, partners, internal teams) and leveraging these relationships to create programs that scale</li></ul><div><br><strong>Competencies</strong></div><ul><li><strong>Distributor and connector.</strong> You instinctively think about reach and relationships: where work should go, who needs to see it, and which connection unlocks the next audience. You turn one-off wins into repeatable programs.</li><li><strong>Audience-attuned.</strong> You have a strong feel for what resonates VS. what falls flat, and you use that judgment to package, place, and time work for maximum impact.</li><li><strong>Community-minded, not metrics-obsessed.</strong> You think more in terms of trust, relationships, and brand rather than short-term hacks or MQL targets (but still care to know what’s working).</li><li><strong>Self-directed builder.</strong> You can take an aspirational mandate and build the systems, partnerships, and presence to do it—without waiting for a playbook.</li><li><strong>Collaborative partner.</strong> You work seamlessly within Marketing and across other departments, carrying insights wherever you go and making sure great work never sits on a shelf.</li></ul><div><br><strong>Who We Look For</strong></div><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work. Planning Center is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program.</div><div><br><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with several members of our team. We want this process to feel clear, respectful, and human— you’re getting to know us just as much as we’re getting to know you.</div><div><br>Applications will be accepted until <strong>July 16th, 2026 at 8:00am PT</strong>. We review applications on a rolling basis and may close the posting early once we’ve built a strong pool of candidates, so we encourage you to apply early! <br><br><strong>Please note:</strong> You may not hear from us about next steps until after the application window closes. Our hiring team will be making final decisions on candidates moving forward during the week of July 20.</div><div><br>Below is an outline of the steps in our hiring process.</div><ul><li><strong>Step One</strong>: Apply with a resume and complete the application questions so we can learn more about your background and experience<br><em>Our application questions are a chance for us to get to know you, so feel free to answer them the way you might in a cover letter and in your own words.</em></li><li><strong>Step Two</strong>: Initial phone screen with someone from our Talent Acquisition team to get to know one another and discuss work and culture</li><li><strong>Step Three</strong>:<strong> </strong>Initial Interview with our Director of Marketing and a member of our Marketing team to get to know each other and learn more about your experience.</li><li><strong>Step Four</strong>: Technical Interview with a few members of our Marketing team to dive deeper into your experience, approach to your work, and how you solve problems.</li><li><strong>Step Five:</strong> Cross-Functional Interview with members of the Marketing team and other teams you'd collaborate with to learn how you partner, communicate, and work with others.</li><li><strong>Step Six</strong>: Take-Home Assessment to give us a better understanding of your thinking, communication style, and approach to real-world marketing scenarios.</li><li><strong>Step Seven: </strong>Final Interview to review your take-home assignment together, answer any remaining questions, and get to know each other a little better.</li><li><strong>Step Eight:</strong> Pending all goes well, we'll extend an offer</li></ul><div><br><strong>Compensation &amp; Logistics</strong></div><ul><li>This is a US-based role; candidates must reside in and be authorized to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Candidates must be willing to travel three times each year to connect with the rest of the team</li><li>The annual salary range for this position is $100,000 - $130,000</li></ul><div><br><strong>Benefits</strong></div><div>We love our team—it’s one of the core pillars that guides how we work every day. That’s why we invest deeply in your well-being, growth, and balance. Here are some highlights (you can explore all our benefits <a href="https://www.planningcenter.com/careers">here</a>):</div><div><strong>Get paid:</strong><br>We offer competitive pay no matter where you live. We also contribute to your 401(k), provide a charitable giving match of up to $2,000 per year, offer a generous allowance for continued education, and include a coworking stipend.</div><div><strong>Be healthy:</strong><br>You’ll receive generous paid sick and vacation time, $200 per month for physical fitness and mental health, and 95% medical plus 100% dental premium coverage.</div><div><strong>Get out:</strong><br>Enjoy <strong>paid Fridays off year-round</strong>, because we believe doing your best work includes having the time and space to rest, recharge, and live fully. We also offer a month-long sabbatical every five years, a week off between Christmas and New Year’s, a week each year to serve with a globally focused non-profit, and two weeks of paid vacation (increasing to three over time).</div>

Marketing Manager, Brand & Advocacy

<div><strong>The Opportunity</strong></div><div>We're building the next chapter of the Donorbox platform: a nonprofit CRM that helps organizations turn contacts into donations and donations into lasting relationships. We're hiring a <strong>Senior Product Manager </strong>to lead the Donorbox CRM and empower nonprofits to manage their supporters and communicate with them at scale.</div><div><br>The CRM was launched in early 2026 on the back of a beta that drew thousands of leads. Today, it does the core jobs well and is ready for thoughtful stewardship into a market-leading product.</div><div><br>You'll own the CRM across the data layer (supporter records, data quality, segmentation logic, and reporting) and the engagement layer (email and multi-channel communications, automations, and stewardship). Together these aspects will cover the full "understand your supporters and communicate with them" surface. You will be the single product leader connecting both layers.</div><div>This is a builder's role at an inflection point.</div><div><br><strong>What You'll Do</strong></div><ul><li><strong>Own the CRM vision and roadmap end-to-end</strong>: Translate the company's CRM strategy into a sequenced plan with clear, measurable outcomes.</li><li><strong>Advise and execute on a data model evolution strategy:</strong> Get deep into how supporters, households, donations, soft credits, and communications are modeled today, and drive the evolution toward a more robust, scalable model.</li><li><strong>Sharpen segmentation and Lists</strong>: Enable nonprofits with powerful filtering and the path toward data-informed segmentation that nonprofits need.</li><li><strong>Grow CRM as an acquisition engine:</strong> Ship top-of-funnel features that pull new organizations into the platform.</li><li><strong>Make communications demonstrably drive giving</strong>: Own the insights and metrics that help nonprofits use email and direct stewardship to uplift their fundraising.</li><li><strong>Run great product practice:</strong> Talk to nonprofits constantly, separate the real problem from the stated request, define success before you ship, measure it after, and iterate to success.</li></ul><div><br><strong>Who You Are (Must-Haves)</strong></div><ul><li><strong>5+ years in product management. </strong>Previous experience building a B2B SaaS product or platform area. You've owned outcomes end-to-end and made good decisions under ambiguity and resource constraints.</li><li><strong>You think in data models.</strong> You can sit with engineers and hold your own on schema, uniqueness constraints, migrations, and architectural tradeoffs. You're comfortable shipping on top of an evolving model and have lived through real data migrations. You understand that for this product, the data model <em>is</em> the product.&nbsp;</li><li><strong>You have experience with mass communication tools. </strong>That might be email marketing, transactional emails, in-app notifications, or SMS, but you are comfortable with how communication channels get built, utilized, and measured. You know what signals success for the sender and how to guide customers towards best practice.</li><li><strong>You've built data-heavy B2B SaaS</strong>.&nbsp; A CRM, marketing-automation, segmentation, analytics, or similar data-platform product where the hard problems were about modeling and moving data, not just surfacing screens and commenting in Figma.</li><li><strong>You speak data fluently.</strong> You don't need to be a data engineer, but you are comfortable with JOINs and with writing CTEs. You wake up excited to look at user data, and you back your decisions with your insights.</li><li><strong>You build for non-technical, resource-strapped users.</strong> Our users are often a one-person fundraising department or an overwhelmed development director. Empathy for mission-driven, under-resourced organizations is a requirement, not a nice-to-have.</li><li><strong>You discover, decide, and translate.</strong> You love talking directly with users, can separate signals from noise, and can turn fuzzy needs into specs engineers can build against. You’ve got analogies ready to clearly communicate technical realities to non-technical stakeholders and leadership.</li></ul><div><br><strong>Nice To Have</strong></div><ul><li><strong>Nonprofit or fundraising domain knowledge.</strong> A feel for how nonprofits operate and execute on fundraising strategies is a huge advantage, but isn’t a gate. We will take sharp product instincts over sector tenure alone, but be prepared to articulate how your experience will translate over to our focus on non-profit users.</li><li><strong>Hands-on experience with AI, and a point of view on human–AI interaction.</strong> Enough time building prototypes, agents, or workflows to be credible without needing to be an S-tier practitioner. A thoughtful view of where AI creates real value, where it can act on its own, and where a human should stay in the loop to review and decide.&nbsp;</li><li><strong>Familiarity with segmentation or query tools.</strong> Whether it comes from a CRM, a BI tool, or hands-on SQL, you’ll have a head start if you have experience with how users want to slice an audience into meaningful groups and what makes that easy or painful.</li><li><strong>Demonstrable, self-directed continuous learning. </strong>Curiosity is important. We’d love to hear about your projects, hobbies, or interests that demonstrate that quality, and we’d love to hear about how that translates into your craft.</li></ul><div><br><strong>Details</strong></div><ul><li>Fully remote based in Canada or United States, with a preference for CT/ET time zones</li><li>Salary: $160,000–$200,000 (USD or CAD, based on location), depending on experience</li></ul><div><br><strong>Benefits &amp; Perks</strong></div><ul><li>Fully remote work from the comfort of your home</li><li>Generous time off policy of 21 days (birthday included 🎉), 8+ designated/floating holidays, 2 paid volunteer days, and additional sick days (dependent on state/country)</li><li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life (for US employees) and similar offering for Canadian employees</li><li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% (for US employees) and Registered Retirement Savings Plans (RRSP), with an employer match of up to 4% (for Canadian employees)</li><li>Reimbursement package for home office expenses and professional development, up to $1.5k</li><li>Eligibility for employee equity plan (stock options)</li><li>Wellness program with fitness and mindfulness classes</li><li>Love your work and our mission of serving nonprofits!</li></ul><div><br><strong>The Application Process</strong></div><div><strong>We have 5 stages:</strong></div><ol><li>Apply here and fill out our questions to tell us about you!</li><li>Prescreen Call with the Talent Team</li><li>Interview with Hiring Manager</li><li>Panel/Final Interview</li><li>Background &amp; Reference Checks</li></ol><div>If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!</div><div><br><strong>About Donorbox</strong></div><div>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀</div><div><br>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.</div><div><br>🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.</div>

Senior Product Manager, CRM

<div><strong>Who We Are</strong></div><div>Overflow is a Series B Silicon Valley technology company with a bold mission: to inspire the world to give. We are a B2B SaaS philanthropy platform that enables modern giving across cash, stock, and crypto for nonprofits, churches, and mission-driven organizations.</div><div><br>Backed by leading investors including Uncork Capital, Craft Ventures, and Village Global, Overflow builds secure, beautifully designed infrastructure that powers generosity at scale.</div><div><br><strong>Our Founding Principles</strong></div><div>Overflow was founded on the belief that generosity transforms people and communities. Inspired by Proverbs 11:24 — <em>"The world of the generous gets larger and larger"</em> — we operate with integrity, stewardship, service, and excellence.</div><div><br><strong>How We Work</strong></div><div>Overflow operates with a flexible work model. While there is no company-wide in-office requirement, some teams may establish in-person collaboration rhythms based on their function, goals, and team needs.</div><div><br>We maintain offices in Los Gatos, CA and Birmingham, AL for team collaboration, coworking, meetings, and intentional in-person connection. Candidates should be comfortable participating in occasional in-person gatherings or team-specific onsite expectations, depending on their role and department.</div><div><br><strong>About the Role</strong></div><div>This isn't just a product marketing job. It's a chance to build the function that connects everything — product, sales, customers, and the market — at a company where the work genuinely matters. You'll be the voice of the product for a platform that helps churches grow generosity, and you'll do it at the moment where the company is investing to scale.</div><div><br>You're not inheriting a playbook — you're writing it. Every framework, asset, and process you build becomes the foundation for how Overflow goes to market.</div><div><br><strong>What You Will Do</strong></div><div><strong><br>Positioning, Messaging &amp; Narrative</strong></div><ul><li>Own Overflow's product positioning and messaging across all segments — from starter churches to enterprise ministries — ensuring every touchpoint tells a clear, compelling, and differentiated story</li><li>Build and maintain a messaging framework that translates product capabilities into the language of generosity growth, not just feature specs</li><li>Craft and scale our migration narrative — turning proof points (12% giving increase, 90%+ migration in 8 weeks, 112% retention) into a repeatable, segment-specific story that drives urgency and conversion</li><li>Develop competitive positioning that clearly articulates why Overflow wins against legacy platforms and emerging competitors</li></ul><div><strong><br>Go-to-Market Strategy &amp; Product Launches</strong></div><ul><li>Lead end-to-end GTM strategy for all product launches — from Tap and full-stack giving features to AI-powered tools and new payment methods</li><li>Build the GTM playbook for Overflow, defining launch tiers, cross-functional workflows, channel strategies, and measurement frameworks</li><li>Partner with Product Management and Engineering to inject market and user insights into the product roadmap</li><li>Coordinate cross-functionally with Marketing, Success, Partnerships, and Sales to ensure launches land with impact across every channel and stakeholder group</li></ul><div><strong><br>Sales Enablement &amp; Revenue Impact</strong></div><ul><li>Build the sales enablement toolkit from the ground up: battlecards, pitch decks, segment-specific one-pagers, objection handling guides, and a fully functioning demo environment</li><li>Close the AE messaging gap by creating education resources that help reps articulate Overflow's value proposition with confidence across every segment and deal size</li><li>Support the enterprise GTM motion with solutions-oriented collateral, case studies, and proof points that give AEs credibility in complex deals</li><li>Partner with Revenue Operations to identify and act on product-market signals that inform upsell and expansion plays</li></ul><div><strong><br>Customer Marketing &amp; Product Adoption</strong></div><ul><li>Build a customer marketing engine: case studies, testimonials, and customer stories that showcase real outcomes and drive social proof</li><li>Partner with Customer Success to develop in-product enablement content, product documentation, and onboarding materials that reduce time-to-value and drive adoption</li><li>Shape the in-product upsell narrative — working with Product and Growth to identify the right moments, segments, and messaging to drive Tap-to-full-stack conversion</li><li>Drive customer communications for product updates, migrations, and changes with clarity and care</li></ul><div><strong><br>Market Intelligence &amp; Insights</strong></div><ul><li>Own competitive intelligence as a repeatable program — monitoring the church giving and generosity tech landscape and translating shifts into actionable insights for Product and Sales</li><li>Conduct and synthesize user research to deepen our understanding of church leaders, pastors, administrators, and donors across segments</li><li>Identify market trends and whitespace opportunities that inform product strategy and GTM expansion</li></ul><div><br><strong>What You Should Have</strong></div><ul><li>4–6 years of product marketing experience, ideally at a growth-stage B2B SaaS or platform company scaling from early traction to meaningful ARR</li><li>Demonstrated experience building a PMM function or operating as the first (or early) product marketer — you know how to create structure where there is none</li><li>Strong command of positioning, messaging, and GTM strategy with a portfolio showing both strategic thinking and hands-on execution</li><li>Experience creating sales enablement assets (battlecards, decks, one-pagers) grounded in competitive and market insights, with a track record of measurable sales impact</li><li>Experience leading cross-functional product launches end-to-end, coordinating across Product, Engineering, Marketing, Sales, and Customer Success</li><li>Excellent writing and storytelling ability — you can translate complex product capabilities into compelling narratives that resonate with non-technical buyers</li><li>Comfort working in a fast-paced, ambiguous environment where you'll need to prioritize ruthlessly</li><li>Analytical mindset with the ability to use data to inform creative and strategic decisions</li><li>Genuine curiosity about the people we serve — you want to understand church leaders, their challenges, and what generosity means to their communities</li></ul><div><br><strong>It'd Be Nice If You Had</strong></div><ul><li>Experience in fintech, payments, or financial services platforms</li><li>Familiarity with the church, nonprofit, or faith-based technology space</li><li>Experience with both product-led growth (PLG) and sales-led motions</li><li>Background in marketing products driven by upsell/expansion revenue (not just new logo acquisition)</li><li>Experience with pricing and packaging strategy</li><li>Hands-on experience with AI-powered product features or tools</li></ul><div><br><strong>Our Compensation Philosophy</strong></div><div><br>Overflow's compensation philosophy is rooted in Carta Total Compensation benchmarks, ensuring pay that is competitive by role, geography, and function. Actual compensation may vary based on factors including job-related skills, experience, interview performance, and market data.</div><div><br>Total compensation may also include equity, performance-based bonuses (for eligible roles), and a comprehensive benefits package. As a Series B company, we believe equity is a meaningful part of building long-term ownership — when Overflow wins, our team should share in that upside.</div><div><br><strong>Benefits &amp; Perks</strong></div><div><br>Overflow offers a thoughtful benefits package designed to support your well-being, growth, and life outside of work, including:</div><ul><li>Competitive base salary with equity and commission eligibility</li><li>Medical, dental, and vision coverage for employees and dependents</li><li>Generous paid time off and company holidays</li><li>Paid parental leave</li><li>401(k) retirement plan</li><li>Dedicated mental health and therapy stipend to support personal well-being</li><li>Team retreats and intentional in-person gatherings throughout the year</li></ul><div><em><br>Overflow is proud to be an equal opportunity employer and is committed to building a diverse and inclusive team.</em></div>

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