<div><strong>Who We Are<br></strong><br></div><div>CV (Christian Vision) is a global organization that exists to introduce people to Jesus and encourage them to become his true followers. Founded in 1988 by Robert Edmiston, CV is driven by a pioneering spirit embracing creativity and innovation to advance evangelism through new horizons, in both physical and digital realms.</div><div><br></div><div><strong>Job overview<br></strong><br></div><div>We are seeking a skilled, creative, and strategic<strong> Bot Creator</strong> who shares our passion for evangelism and wants to join our dynamic team. The Bot Creator is responsible for setting up, testing, implementing, and maintaining chatbot and automation solutions across various platforms to support Social Direct’s goals. It involves hands-on work to build, update, and troubleshoot chatbots while managing project details and ensuring all tasks are completed accurately and on time. The position focuses on practical implementation, administration, and quality assurance, ensuring bots are tested, compliant, and effective. The candidate will collaborate with tech, data, and localisation teams, maintaining strong communication and documentation. This role suits someone with excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while confidently executing chatbot tasks—rather than deep technical expertise.<br><br></div><div><strong>Specific Responsibilities<br></strong><br></div><ul><li>Set up, test, and maintain chatbots and automation bots across platforms such as websites, messaging apps, and social media.</li><li>Configure, update, and troubleshoot chatbot systems to ensure all components function accurately and efficiently.</li><li>Deploy and test bots, focusing on functionality, accuracy, and issue resolution, while documenting results clearly.</li><li>Track, analyse, and report A/B test outcomes, presenting findings in a structured and actionable format.</li><li>Support the design of intuitive, user-friendly customer journeys for seekers and users across all chatbot interactions.</li><li>Collaborate closely with Localisation Manager, Localisation, and Tech teams to ensure alignment with Social Direct’s strategic objectives.</li><li>Prepare and maintain detailed documentation, spreadsheets, and reports on chatbot configurations, updates, and performance.</li><li>Maintain consistency in tone, accuracy, and messaging across all bots, including managing multi-language translations with localisation teams.</li><li>Manage deadlines, monitor implementation progress, and ensure deliverables meet quality and performance standards.</li><li>Understand and apply chatbot data analysis to monitor quality, accuracy, and user experience.</li><li>Contribute to product roadmaps, sprint planning, and feature development through effective coordination, reporting, and follow-up.</li><li>Act as the main point of contact for chatbot updates, ensuring clear communication, compliance with platform policies, and strong version control for long-term scalability.</li><li>As part of a global organisation, you will be required to collaborate across time zones, which may involve out-of-hours availability.<br><br>&nbsp;</li></ul><div><strong>General Responsibilities<br></strong><br></div><div>Fulfil all duties outlined above for this specific role, and as directed below for all team members within CV. This includes, but is not limited to:<br><br></div><ul><li>Actively pursue personal, professional, and spiritual growth.</li><li>Contribute positively to our team culture by upholding CV’s values in attitude and action.</li><li>Comply with all CV policies, procedures, and regulatory requirements.</li><li>Maintain confidentiality and demonstrate integrity in all matters.</li><li>Engage fully in staff and team meetings, collaboration, and communication.</li><li>Commit to continuous learning and development as needed for the role.</li><li>Foster respectful, clear, and constructive communication across all interactions.</li><li>A practising Christian in full agreement with the CV Statement of Faith.&nbsp;</li><li>Actively involved in a local church or Christian faith community.&nbsp;</li><li>Committed to living according to biblical values.</li></ul><div>&nbsp;</div><div><strong>Skills, Experience and Education<br></strong><br></div><ul><li>Strong hands-on administrative and implementation skills with excellent attention to detail.</li><li>Experience managing or executing digital projects, workflows, or content operations.</li><li>Ability to follow established processes and document outcomes accurately.</li><li>Strong collaboration skills with cross-functional teams</li><li>Comfortable working with multi-language chatbots and collaborating with international teams.</li><li>Analytical and organised, with a focus on delivering high-quality, error-free work.</li><li>Comfortable working in a fast-paced, agile environment</li><li>Proficiency in using spreadsheets, dashboards, task management tools, or project tracking software</li><li>No advanced technical expertise required, but willingness to learn and confidently use chatbot platforms and automation tools is essential.</li><li>Bachelor’s degree or 2 years experience in Administration, Operations, Communications, or Project Management.</li></ul>

Bot Creator

<div><strong>About Us</strong></div><div>Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.<br><br><strong>Our Mission</strong></div><div>As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. <br><br>The posted compensation range of $30.24 - $44.99 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.<br><br><strong>Job Summary and Responsibilities</strong></div><div>As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets. To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction.<br><br></div><ul><li>Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.</li><li>Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.</li><li>Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.</li><li>Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes.</li><li>Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.</li><li>Responds to customer requests of high complexity. Interacts with the customers in a courteous and professional manner.</li></ul><div><br><strong>Job Requirements<br></strong><br></div><div><strong>Required</strong></div><ul><li>Associates degree or technical institute degree/certificate and 4-6 years relevant experience</li></ul><div><br><strong>Preferred</strong></div><ul><li>Healthcare experience</li></ul><div><br><strong>Where You'll Work</strong></div><div>Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.<br><br></div><div><strong>Total Rewards</strong></div><div>Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.<a href="https://www.commonspirit.careers/benefits"><br></a><br></div><div>Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.</div>

IT End User Services Specialist

<div>What would it be like to use your gifts in strategy, technology, innovation, and operations to build an agile infrastructure for ministry growth? Here at Alpha Canada, that is what we do and who we do it with everyday.&nbsp;<br><br></div><div>This role bridges vision and execution—Leading the translation of strategic priorities into practical structures, processes, and rhythms across the organization. This is a leadership role focused on <strong>mobilizing people, guiding innovative change, and stewarding organizational health</strong> as Alpha Canada grows. The Director of Technology &amp; Operations ensures that Alpha Canada’s vision is supported by strong, scalable operational and technical systems.&nbsp;<br><br></div><div><strong>What we’re looking for</strong></div><div>We are looking for an entrepreneurial, collaborative leader who works closely with every team, executive leadership, and ministry partners to help the organization operate with integrity, excellence, and faithfulness. You will serve as the overseer for organization-wide system and process decisions while building alongside leaders and staff. This role requires someone who can lead through influence, guide teams through change, and make thoughtful decisions that balance innovation, stewardship, and care for people. We are interested in a candidate who is comfortable working in ambiguity, leading others through it, and designing structures. The ideal candidate has a stewardship mindset and is capable of navigating complexity to lead with calm and clarity. You should be an early-adopter of digital tools with strong strategic thinking paired with hands-on operational leadership, execution, and the ability to bring others with you.<br><br></div><div><strong>What You Get to Do</strong></div><ul><li><strong>Design Systems for Growth:</strong> Lead the design and implementation of operational systems and tools that support long-term scalable growth.</li><li><strong>Lead Digital Strategy:</strong> Provide leadership and oversight of the ministry’s software stack and steward the selection and use of digital tools.</li><li><strong>Drive Automation:</strong> Develop automation and digital solutions that empower staff to focus more deeply on ministry work.</li><li><strong>Champion Adoption:</strong> Lead organizational change and adoption, ensuring consistent, agreed-upon systems and workflows consistently understood, adopted, and sustained across teams, while supporting leaders and staff through transitions.</li><li><strong>Manage Risk:</strong> Maintain an organizational risk register with data and technology</li><li><strong>Operational Leadership:</strong> Oversee agile organizational operations and provide leadership to staff in Salesforce, data, and IT management.</li><li><strong>Facilitate Collaboration:</strong> Establish and steward operational rhythms that support cross-team collaboration and identify bottlenecks to efficiency.</li><li><strong>Champion a culture of thoughtful experimentation</strong>, piloting new tools, processes, and approaches to improve effectiveness while balancing risk and stewardship.</li></ul>

Director of Technology and Operations

<h3>Job Description</h3><div><strong>Get Involved!<br></strong><br></div><div>We are looking for a Product Technical Lead to join our Information Technology team, working in Coppell, TX! In this role, you will play a central part in shaping the technical architecture, vision, and implementation strategy for a new enterprise-scale Email Service Provider (ESP). You'll lead a small team of developers and collaborate with Product Owners, engineers and cross-functional team members to deliver a secure, scalable, and reliable platform for high-volume email delivery.</div><div>&nbsp;</div><div><strong>A day in the life of a Product Technical Lead:&nbsp;</strong></div><div>At Samaritans Purse, the Gospel really is the center of all we do!&nbsp; We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>&nbsp;</div><div>In the role of <strong>Product Technical Lead,</strong> you will have the opportunity to:</div><ul><li>Maintain a personal, active relationship with Jesus Christ and serve as a consistent witness to your faith.</li><li>Design, build, and maintain the ESP platforms technical architecture, ensuring scalability, security and deliverability.</li><li>Guide strategies for sender reputation management, bounce handling, unsubscribe/complaint processing, and deliverability monitoring.</li><li>Partner closely with the Product Owner to translate user needs into technical plans and engage in trade-off discussions to deliver maximum value.</li><li>Drive adoption of engineering best practices: automated testing, CI/CD, secure coding and performance monitoring.</li><li>Invest in the growth and development of your team by mentoring, guiding developers and senior developers, fostering a supportive, collaborative culture where people thrive and perform at their best.</li><li>Contribute hands-on to the code: build complex and foundational components, prototype solutions and help remove technical roadblocks. Implement patterns in the codebase that improve product quality and developer efficiency.</li><li>Collaborate with other Product Technical Leads and the Assistant Director of Product Development to establish shared technical standards, tools, and engineering practices.</li><li>Oversee the integrity and quality of deliverables: ensure code aligns with architecture, performance expectations, manage technical debt and uphold reliable deployment and support processes.<br>Lead retrospectives; monitor engineering metrics; use data to drive continuous process and operational improvements.</li><li>All other duties as assigned</li></ul><div><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>Bachelors degree in Computer Science, Business, or related field (or equivalent experience) and a minimum of 7 years of relevant work experience in software engineering, with proven leadership/mentorship responsibilities and experience building large software products.</li><li>Extensive knowledge of modern software architecture principles: microservices, API design, cloud infrastructure, and scalable systems. Strong full-stack development experience including front-end, back-end, database technologies.</li><li>Desired experience building or supporting an Email Service Provider (ESP) or enterprise-grade email delivery system.</li><li>Desired deep understanding of SMTP, MTAs, DNS, SPF, DKIM, DMARC, CAN-SPAM, GDPR, blocklist management, bounce handling, and feedback loops.</li><li>Desired deep understanding of email deliverability and reputation management.</li><li>Desired hands-on experience with event-driven or streaming technologies (e.g., Kafka, RabbitMQ) for large-scale processing.</li><li>Proficiency in backend development with experience in high-throughput, fault-tolerant systems.</li><li>Working knowledge of DevOps/tooling: containerization (Docker, Kubernetes), infrastructure as code, and deployment automation.</li><li>Strong leadership skills with experience guiding and developing engineering teams, while also contributing technically to core components.</li><li>Comfortable working in agile, product-centered environments; able to pivot as business priorities or requirements evolve.</li><li>12 credit hours of college-level Biblical Studies (required)</li></ul><div><br><strong>Job Location: </strong>Coppell, TX</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div><strong>Benefits:</strong></div><ul><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul>

Product Technical Lead (Email Service Platform)

<h3><strong>About Subsplash</strong></h3><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br></div><h3>About the Team</h3><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget.</div><div><br></div><h3>About the Role</h3><div>The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. Reporting to the Sr. Director of Risk, Compliance &amp; IT, your goal is twofold: provide expert Tier 3 support and, more importantly, pioneer the automated solutions that eliminate recurring issues. You will be the problem-solver who looks at our 4,000+ annual tickets as data points to automate out of existence, rather than just tickets to solve. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm, and this role embodies these qualities and serves as a model for the team.</div><div><br></div><h3><strong>Compensation</strong></h3><ul><li>The total compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br></div><h3><strong>Hours</strong></h3><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br></div><h3><strong>Essential Functions of This Role:</strong></h3><div><strong>1. Systemic Automation &amp; Scaling</strong></div><ul><li><strong>Identity Lifecycle Management:</strong> Lead the administration of <strong>Okta</strong> and <strong>Google Workspace</strong>. Architect automated provisioning/deprovisioning workflows to ensure security and a "Day 1 ready" onboarding experience.</li><li><strong>Zero-Touch Deployment:</strong> Own the <strong>Jamf Pro/Intune</strong> environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention.</li><li><strong>Workflow Automation (iPaaS):</strong> Identify and implement automation opportunities using tools like <strong>Zapier or Workato</strong> to bridge gaps between HRIS, Identity, and Communication platforms.</li><li><strong>Ticket Deflection:</strong> Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service.</li><li><strong>Endpoint Health:</strong> Manage the deployment and health of our security stack via MDM. Act as the internal point of contact for our <strong>MDR provider</strong>, assisting in the remediation of flagged endpoint vulnerabilities.</li></ul><div><br><strong>2. Advanced Support &amp; Shift Ownership</strong></div><ul><li><strong>PT Operational Coverage:</strong> Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day.</li><li><strong>Advanced Technical Resolution:</strong> Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users.</li><li><strong>Virtual Asset Management:</strong> Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget.</li><li><strong>Digital "Concierge" Support:</strong> Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team.</li></ul><div><br><strong>3. Documentation &amp; Mentorship</strong></div><ul><li><strong>Standardization:</strong> Develop the source of truth for IT processes. Create technical documentation and SOPs that ensure operational consistency across all time zones.</li><li><strong>End-User Empowerment: </strong>Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing "how-to" inquiries and empowering self-reliance.</li></ul><div><br></div><h3><strong>Required Education and Experience:</strong></h3><ul><li><strong>Experience:</strong> 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.</li><li><strong>Identity Management:</strong> Deep hands-on experience with <strong>Okta</strong> (IdM/SSO) in a production environment.</li><li><strong>MDM Expertise:</strong> Proficiency in <strong>Jamf Pro</strong> or <strong>Microsoft Intune</strong> for remote endpoint management.</li><li><strong>AI &amp; Automation:</strong> Demonstrated ability to use <strong>AI tools</strong> (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (<strong>Bash or Python</strong>) to eliminate repetitive tasks.</li><li><strong>Technical Breadth:</strong> Expert-level support for <strong>macOS</strong> and <strong>Google Workspace</strong>; comfortable supporting Windows as needed.</li></ul><div><br></div><h3><strong>Desired Qualifications:</strong></h3><ul><li><strong>Advanced Certifications:</strong> <strong>Jamf Pro (300 or higher)</strong>, <strong>Okta Certified Administrator</strong>, or specialized security certifications (e.g., <strong>SC-300</strong>, <strong>GCW</strong>).</li><li><strong>Infrastructure as Code &amp; Logic:</strong> Familiarity with automation logic or low-code platforms (e.g., <strong>Workato, Zapier, Rewatch, or Tines</strong>) to create "self-healing" IT workflows.</li><li><strong>Implementation:</strong> Hands-on experience deploying or tuning <strong>AI-powered service desk tools</strong> (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection.</li><li><strong>Security Frameworks:</strong> Practical knowledge of <strong>SOC2, ISO 27001, or NIST</strong> standards, specifically regarding how IT operations support remote-first compliance.</li></ul><div><br></div><h3><strong>Location</strong></h3><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br>We are not sponsoring relocation for this role so unfortunately, if you do not <strong>currently </strong>reside in one of these states, we are unable to consider your application.</div><h3><br><strong>Benefits</strong></h3><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div>

IT Support Engineer

<div>Habitat for Humanity International (HFHI) is seeking a collaborative Agile program leader to join our highly-skilled team as a <strong>Release Train Engineer (RTE)</strong>. We’re looking for someone with extensive C-Level exposure and experience to act as a strategic leader within the IT Project Management Office (PMO) organization. This role combines Agile leadership with Technical Program Management expertise to drive enterprise-scale delivery of technology initiatives. The RTE partners closely with cross-functional stakeholders to align roadmaps with business priorities, provide transparent executive-level status reporting, and coach delivery teams to achieve operational excellence. The RTE also manages and optimizes the flow of value through the Agile Release Train (ART), escalates impediments, helps manage risk, and drives relentless improvement.<br><br><strong>This position may be based remotely within the U.S. and requires 10% domestic travel.<br><br>RESPONSIBILITES:</strong><br><br><strong>* Manage Flow</strong><br>- Drive relentless improvement in ART flow to ensure continuous delivery of valuable features to customers.<br>- Facilitate the removal of impediments as needed.<br>- Lead Value Stream Mapping to identify delays, reduce waste, and improve time-to-market.<br><br><strong>* Facilitation and Coordination</strong><br>- Facilitate PI Planning events.<br>- Coordinate and lead ART ceremonies, including Coach Sync, System Demos, and Inspect &amp; Adapt workshops.<br>- Design and deliver custom workshops.<br>- Provide SAFe training to teams and stakeholders.<br>- Ensure effective communication and collaboration within the ART and across external teams.<br><br><strong>* Leadership and Coaching</strong><br>- Coach and mentor Scrum Masters/Team Coaches, Product Owners, and ART team members.<br>- Promote a culture of continuous improvement and agile best practices.<br>- Drive PI execution and ensure alignment with business objectives.<br><br><strong>* Risk Management</strong><br>- Identify and manage risks and dependencies across the ART.<br>- Escalate and track impediments for timely resolution.<br>- Ensure adherence to SAFe principles and practices.<br><br><strong>* Metrics and Reporting</strong><br>- Track and communicate key metrics to monitor ART performance.<br>- Analyze data to support decision-making and improvement initiatives.<br>- Provide regular progress, risk, and outcome updates to stakeholders.<br><br><strong>* Collaboration and Communication</strong><br>- Build strong relationships with stakeholders, including Product Management, Solution Architects, and Business Owners.<br>- Ensure transparency and alignment of priorities across the ART.<br>- Act as a liaison between the ART and other organizational units.<br><br><strong>* Continuous Learning</strong><br>- Stay current on Lean-Agile trends through books, podcasts, articles, and webinars.<br>- Keep up-to-date with SAFe training enablements and resources.<br>- Attend SAFe conferences and maintain proficiency with the latest Agile tools.<br><br><strong>REQUIREMENTS:</strong><br>* Bachelor’s degree in Information Technology, Computer Science or related field.<br>* 5+ years of experience implementing Agile methodologies.<br>* SAFe Release Train Engineer.<br>* Proven leadership skills, including exceptional communication and interpersonal skills in English.<br>* Strong technical background in information technology management.<br>* Proven track-record of successfully leading PI planning, aligning teams, and collaboration across teams and stakeholders.<br>* Strong knowledge and comprehension of Lean Agile frameworks and principles and Scaled Agile Framework (SAFe).<br>* Experience in organizing, directing, and managing activities related to building and maintaining software releases.<br>* Knowledge of system development life cycle methodologies.<br>* Strong critical thinking, problem-solving, and conflict-resolution skills.<br>* Ability to work effectively in a fast-paced and dynamic environment.<br>* <strong>Active support of HFHI values and commitments:</strong><br>- Humility – We are part of something bigger than ourselves.<br>- Courage – We do what’s right, even when it is difficult or unpopular.<br>- Accountability – We take personal responsibility for Habitat’s mission.<br>- Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.<br><br><strong>PREFERRED:</strong><br>* SAFe PRACTICE CONSULTANT (SPC).<br>* SAFe Scrum Master Certification.<br>* Certified Project Management Professional (PMP).<br>* Experience with Continuous Integration and Continuous Delivery strategies.<br>* Experience working in a fully-remote environment.<br>* Experience working with non-profit organizations.<br><br><strong>The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $119,510-140,600 per year.</strong></div>

Release Train Engineer

<div><strong>Position Summary<br></strong><br></div><div>The Data Architect will design, build, and maintain PreBorn’s data architecture to ensure reliable, secure, and scalable data systems that support fundraising, program impact reporting, operations, and leadership decision-making. The role will also steward the ministry’s data ecosystem by helping manage relationships with external vendors and partners. This role bridges technical execution with organizational strategy, ensuring data is accessible, trustworthy, and aligned with PreBorn’s mission.<br><br></div><div><strong>Key Responsibilities<br></strong><br></div><div><strong>Data Architecture &amp; Strategy<br></strong><br></div><ul><li>Design and maintain enterprise data architecture, including data models, schemas, and integration patterns</li><li>Develop and document data standards, governance practices, and best practices</li><li>Align data architecture with organizational goals, reporting needs, and growth plans</li><li>Develop an annualized data roadmap aligned to ministry priorities</li></ul><div><br><strong>Hands on Data Integration &amp; Systems<br></strong><br></div><ul><li>Architect and manage integrations between CRM systems (e.g., donor management), financial systems, program databases, and third-party platforms</li><li>Oversee ETL/ELT pipelines to ensure data accuracy, consistency, and availability</li><li>Support migration and modernization of legacy data systems when needed</li></ul><div><br><strong>Analytics &amp; Reporting Enablement<br></strong><br></div><ul><li>Partner with leadership, fundraising, program, and operations teams to understand reporting and analytics needs</li><li>Enable dashboards and analytics tools by ensuring clean, well-structured data</li><li>Support impact measurement, donor reporting, and compliance requirements</li><li>Enable self-service analytics where appropriate</li></ul><div><br><strong>Data Security &amp; Compliance<br></strong><br></div><ul><li>Ensure data security, privacy, and access controls in accordance with best practices and applicable regulations</li><li>Implement data quality monitoring and validation processes</li><li>Support disaster recovery and business continuity planning for data systems</li><li>Document system changes, decisions and issues</li><li>Act as the primary escalation point for data issues</li></ul><div><br><strong>Collaboration &amp; Leadership<br></strong><br></div><ul><li>Collaborate with developers, analysts, and external vendors</li><li>Provide technical guidance and mentorship related to data architecture</li><li>Translate complex technical concepts into clear explanations for non-technical stakeholders</li><li>Translate organizational data needs into clear technical requirements for vendors and external partners</li><li>Ensure vendor solutions integrate cleanly into the broader data architecture and do not create unnecessary technical debt</li></ul><div><br><strong>Required Qualifications<br></strong><br></div><ul><li>Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or related field (or equivalent experience)</li><li>5+ years of experience in data architecture, data engineering, or related roles</li><li>Strong experience with relational databases and data modeling</li><li>Experience integrating CRMs, financial systems, and cloud-based platforms</li><li>Familiarity with data warehousing, ETL tools, and analytics platforms</li><li>Experience collaborating with external vendors and consulting partners</li><li>Strong documentation and communication skills</li></ul><div><br><strong>Preferred Qualifications<br></strong><br></div><ul><li>Experience working in a nonprofit or mission-driven organization</li><li>Experience with cloud data platforms (e.g., Azure, AWS, or Google Cloud)</li><li>Knowledge of donor management or fundraising systems</li><li>Familiarity with BI tools (e.g., Power BI, Tableau, Looker)</li><li>Understanding of data governance and master data management</li><li>Experience supporting executive dashboards and KPI frameworks</li></ul><div><br><strong>Core Competencies<br></strong><br></div><ul><li>Mission alignment and servant leadership mindset</li><li>Analytical thinking and problem-solving</li><li>Attention to detail and data integrity</li><li>Collaboration across technical and non-technical teams</li></ul>

Data Architect

<div><strong>St Mellitus College | London Centre | Part-Time (0.5 FTE)</strong> &nbsp;</div><div><br><strong>About St Mellitus College</strong>&nbsp;</div><div>St Mellitus College is one of the leading theological training colleges in the world, seeking to provide innovative theological education and training for those called to serve Christ in the church and the world. Our vision is to see theologically confident and committed followers of Jesus in every church.&nbsp;</div><div>We are a national college with delivery centres across the UK and key partnerships internationally. The training we offer at introductory, undergraduate, and postgraduate levels is vibrant and rigorous. We welcome and encourage applications from a diverse range of candidates. &nbsp;</div><div><br><strong>Role Summary</strong>&nbsp;</div><div>This post is responsible for the effective provision of production at our London Centre and Ordinand residentials, ensuring smooth operation of all aspects of audio-visual for teaching, worship and events, maintenance and development of equipment and technical resources. &nbsp;</div><div><br><strong>Key Tasks</strong>&nbsp;</div><div><strong>Production Management</strong>&nbsp;</div><ul><li>Maintain and develop production at our London Centre; support East Midlands and South West centres with their production needs</li><li>Serve as point of contact with HTB Production Team</li><li>Oversee setup, operation, and troubleshooting of sound systems, lighting, and projection equipment in liaison with HTB Production</li><li>Manage and operate audio-visual equipment during London Monday and London Tuesday teaching days and events, including acting as onsite technical support</li><li>Manage and operate all production at offsite College residentials (four weekends and one week annually) and Teaching Weeks (twice annually at London Centre)</li></ul><div><br><strong>Coordination &amp; Communication</strong><br>&nbsp;</div><ul><li>Book freelance production for Beginning Theology (8-week terms)</li><li>Supervise and delegate tasks to the HTB Junior Production Engineer during London Monday teaching days</li><li>Collaborate with worship leaders and the London Centre Coordinator to ensure seamless integration of multimedia elements into College teaching days</li><li>Communicate in a timely, professional, and efficient manner with staff and students regarding production and audiovisual requirements</li><li>Maintain and develop relationships with key stakeholders (HTB Production, lecturers, staff, students)</li><li>Keep the Communications and Fundraising Manager and wider leadership appraised of production developments</li></ul><div><br><strong>Technical Duties</strong><br>&nbsp;</div><ul><li>Create a recording schedule for dispersed learning</li><li>Edit audio and video recordings</li><li>Maintain and update equipment inventory, ensuring all gear is in good working condition</li><li>Participate in sound checks and rehearsals to fine-tune audio levels and lighting cues</li><li>Support production needs at SMC Staff Meetings as required</li><li>Stay updated on emerging audio-visual technologies and recommend upgrades when necessary</li></ul><div><br><strong>Other Responsibilities</strong><br>&nbsp;</div><ul><li>Undertake other duties as assigned by the Head of Communications or Communications Manager</li><li>Contribute to the wider operations team: hospitality during teaching days, general office support, and administrative duties</li><li>Work at ordinand residentials or other college events as required (time off in lieu arranged)</li><li>Attend staff meetings, annual staff retreat, key gatherings, college events, and HTB Group Staff Meetings</li><li>Attend conferences and events as required, including Leadership Conference and Summer Festivals (Focus, New Wine, CreationFest or equivalent)</li></ul><div><br><em>This list is not exhaustive; additional duties may be assigned as appropriate.</em><br> <br> <br><strong>Essential Competencies</strong><br> <br><strong>Technical Skills</strong><br>&nbsp;</div><ul><li>Experience using and understanding sound, vision, and lighting desks</li><li>Experience mixing sound in a live environment</li><li>Knowledge of live streaming</li><li>Knowledge and experience of Adobe Audition for editing</li><li>Good IT skills including Microsoft Office (Word, Outlook, PowerPoint, Excel)</li></ul><div><br><strong>Personal Qualities</strong><br>&nbsp;</div><ul><li>Understanding of Christian worship, music, and church styles</li><li>Customer service driven with a servanthood approach</li><li>Ability to prioritise and coordinate workloads</li><li>Flexible, reliable, and proactive team player</li><li>Excellent interpersonal and telephone skills</li></ul><div><br><strong>Values Alignment</strong><br>&nbsp;</div><ul><li>Support of St Mellitus College's mission to provide innovative theological education and training for those called to serve Christ in the church and the world</li><li>Support for the training of men and women alongside each other for ordained, licensed lay, and wider ministry</li><li>Support of the College's commitment to generous Christian orthodoxy with proper recognition and provision for all mainstream traditions of the Church</li></ul><div><br>&nbsp;<br><strong>Staff Expectations</strong><br> <br>All operations staff are expected to engage in four primary areas:<br> <br><strong>Commitment to Operational Excellence</strong> — We aspire to be efficient, productive, precise, and dedicated, with a proactive approach to tasks, innovation, and continuous personal development.<br> <br><strong>Commitment to the Team</strong> — We support one another with a sense of personal responsibility, strong relational foundations, and a servanthood approach that is generous with time and skills.<br> <br><strong>Commitment to Formation</strong> — We invest in the formation of Christ-like character, remaining open to feedback, willing to learn from mistakes, and attentive to spiritual growth and self-awareness.<br> <br><strong>Commitment to the Vision</strong> — We are ambassadors for the College's vision and values, prayerful and passionate about its mission, participating fully in times of prayer, worship, and engagement with students.<br> <br> <br><strong>Working Environment</strong><br> <br>The College is dedicated to providing theology in the context of worship, unity, and mission. We are outward-looking, prayerful, and striving for excellence—professional at all times, taking God seriously but not ourselves.<br> <br>St Mellitus College is characterised by Generous Orthodoxy, which seeks to respect, celebrate, and bring together different traditions in the church. The College is enriched by the diversity of students and staff from widely different church cultures and traditions. It is an exciting and challenging place to work where innovation and creativity are encouraged, and the staff community is warm and engaging.<br> <br> <br><strong>Job Requirements &amp; Benefits</strong><br> <br><strong>Contract:</strong> Part-time (0.5 FTE)<br> <br><strong>Working Hours:</strong><br>&nbsp;</div><ul><li>Mondays: 8:00am – 5:30pm</li><li>Tuesdays: 1:00pm – 9:00pm</li><li>Thursdays: Half day</li><li>Teaching Weeks: 10 days per year (two weeks)</li><li>Residentials: Four weekends plus one week annually (some travel required)</li></ul><div><br><strong>Location:</strong> London Centre (with hybrid working available; minimum two days per week onsite). Some limited UK travel may be required.<br> <br><strong>Employer:</strong> St Paul's Theological Centre (SPTC), a constituent part of St Mellitus College and part of the HTB Group<br> <br><strong>Holiday:</strong> 25 days per annum (pro rata). Holidays are typically granted around term times and half-terms. Holiday year runs January–December.<br><br><strong>Apply Today</strong></div><div>If you are interested in applying for this position, please email recruitment@stmellitus.ac.uk including:</div><ul><li>A full Curriculum Vitae</li><li>A brief letter outlining your reasons for applying for the post, and what you believe you could offer St Mellitus College in the role.</li></ul>

Production Engineer

<div>In search of a self-motivated <strong>Linux Administrator. </strong>The Linux Administrator is responsible for provisioning, installation, configuration, maintenance, and operations of both hardware and software of the environment.<br><br><strong>Primary Functions/Job Description</strong></div><ul><li>Management of Linux systems</li><li>Install/configure new servers based on standards and operational requirements</li><li>Installation and maintenance of OS including: patching, new installs, and upgrades</li><li>Maintain, configure, monitor, tune, and troubleshoot Linux environment</li><li>Perform daily monitoring including: hardware, applications, key processes, and scheduled jobs</li><li>Maintain daily backup operations following operational guidelines</li><li>Develop, maintain, and contribute to installation and configuration procedures documentation</li><li>Perform regular security monitoring of Linux environment</li><li>Manage user accounts and access to systems</li></ul><div><br><strong>Job Description - Requirements</strong></div><div><br><strong>Preferred Skills</strong></div><ul><li>Understanding of load balancing technology, server farms, and web services</li><li>Familiarity with DNS, TCP/IP, DHCP, HTTP, and TLS&nbsp;</li><li>Technical knowledge and experience with the following:<ul><li>Red Hat Linux, CentOS Linux, SUSE Linux, and Ubuntu Linux</li></ul></li><li>Experience with virtualization technologies</li><li>Server configuration and automation with Ansible</li><li>Strong scripting experience with one of: Shell, Python, Perl, PowerShell etc.</li><li>Knowledge of OpenShift Container Platform</li><li>Intermediate knowledge of Windows Server systems</li><li>Experience with Kafka environments&nbsp;</li></ul><div><br><strong>Requirements:</strong></div><ul><li>Minimum of 5 years Linux administration experience or cloud operations role</li><li>Minimum of 3 years scripting experience (Shell, Python, Perl, PowerShell, etc.)</li><li>Experience with Linux based OS configuration and management</li><li>Proficient in shell scripting, cron jobs, user account management, analyzing logs, configuration of common services</li><li>Problem troubleshooting and solving ability</li><li>Excellent written and oral communication skills including documentation</li><li>Ability to work in team environment and individually</li></ul><div><br><strong>Benefits include:</strong></div><ul><li>Competitive Wages</li><li>Medical, Dental and Prescription Plan</li><li>401(k) Program with Company Match</li><li>Paid Vacation</li><li>Sick / Personal Pay (SPP)</li><li>Employee Discount</li><li>Life Insurance and Long Term Disability Insurance (LTD)</li><li>Flexible Spending Plan</li><li>Holiday Pay</li><li>Integris Clinic and Pharmacy on campus</li><li>Chaplain Services on campus</li></ul>

Linux Administrator

<div><strong>About Company</strong></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.</div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.</div><div>&nbsp;</div><div><strong>Summary</strong></div><div>To serve the Members of Samaritan Ministries International by owning and being responsible for the complete implementation and operation of the Network services of Samaritan Ministries.&nbsp;</div><div>&nbsp;</div><div><strong>Competencies</strong></div><ul><li>Telecommunications Network</li><li>Infrastructure</li><li>IT Support Troubleshooting</li><li>Resilience</li><li>Architecture</li><li>Fostering Communication</li><li>Initiative</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Collaborating with Others</li><li>Neighbor Focus</li><li>Pursuing Excellence</li></ul><div><br><strong>Key Responsibilities</strong></div><ul><li>Administer and support network infrastructure including DHCP, DNS, routers, firewalls, and related systems.</li><li>Deploy and manage LAN/WAN routing and switching in small to medium-sized environments.</li><li>Implement and maintain VoIP technologies.</li><li>Troubleshoot network issues to isolate and diagnose problems effectively.</li><li>Collect requirements, analyze, design, implement, document, test, monitor, and maintain data and communication networks.</li><li>Create and maintain detailed documentation for network configurations and architecture.</li><li>Monitor network performance and capacity; perform preventative maintenance and plan for future infrastructure needs.</li><li>Manage network security solutions and ensure compliance with security policies.</li><li>Maintain inventory and practice asset management for all network components.</li><li>Coordinate network operations, maintenance, repairs, and upgrades.</li><li>Communicate with internal stakeholders to assess and fulfill network requirements.</li><li>Interact and negotiate with vendors, outsourcers, and contractors to procure network products and services.</li><li>Develop and execute test plans and scripts for network configurations.</li><li>Establish and maintain policies, procedures, and training plans related to network operations.</li><li>Stay current with industry trends, emerging technologies, and best practices.</li><li>Support incident, problem, and change management processes in accordance with established procedures.</li><li>Commit to continuous learning and professional development through research, study, and training.</li></ul><div><br><strong>Qualifications and Experience</strong></div><ul><li>5 years of hands-on experience in network administration or Engineering.</li><li>Experience with LAN/WAN design and deployment</li><li>Experience with network troubleshooting and performance monitoring</li><li>Experience with configuration and management of routers, switches, firewalls, and other network devices</li><li>Experience with VoIP systems (College diploma) and network security (College diploma) solutions</li><li>Experience writing network (College diploma) documentation and asset management</li><li>Experience working with vendors and stakeholders to support infrastructure needs</li><li>Experience with: Protocols and services CP/IP, BGP, DNS, DHCP, RADIUS, TACACS+</li><li>Familiarity with: Network monitoring tools (e.g., SolarWinds, Wireshark)</li><li>Familiarity with: Cloud networking (e.g., AWS, Azure)</li><li>Familiarity with Incident and change management processes</li><li>Four-year degree from an accredited university or the equivalent combination of education and experience.</li><li>Cisco Certified Network Associate (CCNA) or equivalent</li><li>Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, RADIUS and TACACS+)</li><li>Experience with LAN/WAN design, deployment, and troubleshooting</li><li>Proficiency in configuring routers, Switches, Firewalls, Access Points and VoIP systems</li><li>Experience with cloud networking (AWS, Azure) and virtualization</li><li>Skilled in network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds)</li><li>Knowledge of network security practices and compliance standards</li><li>Ability to document configurations and maintain network asset inventory</li><li>Effective communication with technical and non-technical stakeholders</li><li>Capable of developing test plans and implementing network policies</li><li>Strong problem-solving, time management, and Adaptability</li></ul><div><br><strong>Additional Information</strong></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.</li><li>Staff will observe safety principles while performing the duties of the position.</li><li>Staff may need to lift and move items up to 35 lbs. on occasion.</li><li>Staff may be required to travel and have a valid driver's license.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div><br><strong>Pay Range: $78,000-$118,600 </strong><em>Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education. </em>​</div><div><br><strong>Benefits Include:​</strong></div><ul><li>Performance-based incentive pay​</li><li>SMI Membership with monthly healthcare bonus​</li><li>Health Insurance: MEC plan with employer HSA contribution​</li><li>401K Retirement plan with employer contribution​</li><li>Life Insurance ​</li><li>Short-term disability​</li><li>Dependent Care Flexible Spending Account​</li><li>Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)​</li><li>Health club or home workout benefits for participating staff​</li><li>Formal staff development and leadership training​</li><li>Spiritual support and counseling through our staff support office​</li><li>Repeatedly certified as a Best Christian Workplace</li></ul>

Network Engineer

<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div><strong>Get Involved!<br></strong><br></div><div>Samaritans Purse is seeking a <strong>Finance Software Delivery Manager</strong> to join our <strong>Information Technology</strong> department, working <strong>remotely</strong>. In this role, you will partner closely with business stakeholders in Finance and other functional areas to manage, prioritize, and deliver technology solutions that support their goals and objectives. You will provide high-level strategic and project oversight for finance systems and applications, ensuring maximum uptime, strong performance, and a high standard of customer service. By aligning technology delivery with business needs, you will help teams work more effectively and support mission-critical operations. Come and use your gifts daily to help advance the Gospel!</div><div>&nbsp;</div><div><strong>A day in the life of a Finance Software Delivery Manager:&nbsp;</strong></div><div>At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>In the role of <strong>Finance Software Delivery Manager,</strong> you will have the opportunity to:&nbsp;</div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him.</li><li>Provide high-level day-to-day support and maintenance for Oracle PeopleSoft Financials, Supply Chain Management (FSCM), Billing, Resource Management, and other applications to ensure maximum uptime, high performance, and excellent customer service.</li><li>Offer innovative technologies, solution ideas, and potential business process improvements to drive efficiencies and meet business needs.</li><li>Provide technical directions to Financial Systems developers on existing and new interfaces.</li><li>Utilize experience with Finance enterprise applications to lead upgrades, enhancements, and operational support procedures.</li><li>Manage a team of Financial Business Systems Analysts responsible for the improvement and support of Samaritans Purse enterprise applications.</li><li>Liaise between the Information Technology department and the user community.</li><li>Meet regularly with users to track open issues and facilitate the effective use of software applications.</li><li>Lead Finance Systems project management in the selection, rollout, and improvement of Enterprise Level Finance Systems.</li><li>Coordinate the testing of Finance based technology-related projects.</li><li>Liaise between developers, network managers, Help Desk, and software support on IT department operations.</li><li>All other duties as assigned.</li></ul><div><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>Bachelor's degree with a major in Information Technology, Information Systems, or related field, and/or at least ten (10+) years of related experience.<ul><li>A relevant combination of education and experience will be considered.</li></ul></li><li>Comprehensive knowledge of Oracle PeopleSoft Financials and Supply Chain Management (FSCM), along with a strong understanding of current finance systems and supporting technologies.</li><li>Comprehensive knowledge of business systems analysis and the software development lifecycle, including effective user interface design, system configuration, user training, and troubleshooting across enterprise finance applications.</li><li>12 credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete requirement is available upon hire.</li></ul><div><br><strong>Job Location:</strong> Remote</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div>&nbsp;</div><div><strong>Benefits:</strong></div><ul><li>On-site Medical Clinic (staff and dependents)&nbsp;</li><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul>

Christian Information Technology Jobs

Trusted by