HOPE International is hiring a
Remote CRM Systems Developer

📍 Remote

Role Description

This role contributes to the development, customization, and maintenance of HOPE’s Salesforce instance and connected platforms, ensuring data integrity, user accessibility, and system efficiency. This role will require technical expertise to design and implement innovative solutions that address business needs. S/he will regularly work with cross-functional teams and serve as a technical lead on projects that support the mission of HOPE International and the quality of our fundraising-related operations.

Location: Lancaster, PA preferred, remote considered
Level: Professional
Salary range: $60,000-$67,000
Type: Full-time
Department: Information Technology
Reports to: CRM Systems Manager

Responsibilities

Promote and contribute to the fulfillment of HOPE International’s mission and vision.
Salesforce development and governance
Design, develop, and maintain solutions on HOPE’s Salesforce instance and connected platforms, using nonprofit-specific objects, automations, Lightning components, and declarative development
Configure and maintain integrations between Salesforce and other solutions to ensure reliable, accurate data movement across the organization
Ensure security and data privacy by incorporating secure coding practices, recommending improvements, and helping ensure solutions align with organizational and industry standards
Actively participate in Agile and DevOps practices, including version control, sandbox management, release management, and the team’s work management process
Collaboration and project leadership
Translate business needs into solutions by gathering and reviewing requirements, collaborating with requestors throughout the development process, and promoting user adoption through training and documentation
Serve as the technical lead for interdepartmental projects such as end-of-year receipting initiatives and software implementations
Create and maintain technical documentation and knowledge base articles for end users

Qualifications

Personal confession of Christian faith and commitment to the mission and vision of HOPE International
Bachelor’s degree required, with a bachelor's degree in information or computer science, engineering, finance, or business management preferred
Salesforce Certified Platform Administrator required, Salesforce Certified Platform Developer preferred
Experience with Apex, Lightning Web Components, system integrations (REST/SOAP), and third-party APIs
Demonstrated excellence in team communication and organizational skills
Initiative in analyzing, researching, and implementing system improvements
Creativity, flexibility, and the ability to solve issues gracefully under pressure
Ability to communicate technical solutions, strategies, and value to non-technical audiences
Demonstrated desire to help people experiencing material poverty find hope and dignity through discipleship and access to financial tools
Experience in non-profit or technology sectors preferred