<div><strong>About the Team</strong></div><div>The Marketing Team’s primary responsibilities are to communicate the value of the Subsplash platform to the world—managing all outward-facing communications, leading demand generation efforts, creating go-to-market product strategies, facilitating brand management/identity, and more. We create beautiful and effective email campaigns, social media strategies, website content, product identities, videos, and more. We identify prospects and nurture them into quality leads for our sales team. For existing clients, we help them understand and engage with our products and new features. We have fun moving projects from concept to reality, and discovering what works well to help Subsplash and our clients succeed.</div><div><br><strong>About the Role</strong></div><div>As the Product Marketing Manager, you’ll report to our Sr. Product Marketing Manager and be the second member of a growing product marketing function, supporting positioning, messaging, and growth strategy for Subsplash's expansive portfolio of church tech products.</div><div><br>You'll partner closely with Product, Marketing, and Sales to bring new products and features to market, specializing in direct-to-consumer products and features that advance product-led growth strategies. You have a keen understanding of customer lifecycle management, including free trials, Product Qualified Leads (PQLs), up-sell and cross-sell opportunities. This is a hands-on role: you'll closely review the copy, partner with other leaders to monitor the adoption funnel, and use product data to find areas for growth.&nbsp;</div><div><br>You are passionate about understanding consumer behavior and meeting the needs of our clients. You are skilled at building compelling, benefit-oriented product narratives that tell the story of how Subsplash products add value, from product trials to the complete Subsplash Platform. You have experience managing multiple business units and brands, numerous products, and complex feature sets to create a seamless, cohesive, and compelling narrative. You are an expert and have a proven track record of developing strong and compelling end-to-end go-to-market plans that drive awareness, traffic, and conversions in partnership with other marketing leaders and functional disciples.</div><div><br><strong>Your Priorities</strong></div><ul><li>Lead go-to-market execution, positioning, and messaging for Subsplash's self-serve, direct-to-consumer product lines as we grow the platform into new audiences.</li><li>Design and continuously optimize the customer lifecycle, from awareness to trial to purchase to upgrade—using product usage and funnel analytics to find where it's leaking and where the biggest conversion opportunities are.</li><li>Create exciting, benefit oriented, and clever product narratives to create compelling copy for headlines, webpages, email campaigns, and more, differentiating between product-led and sales-led strategies.</li><li>Work closely with Marketing Team members to create messaging and campaigns that generate demand and drive revenue.</li><li>Collaborate cross-departmentally and be a bridge between the Sales, Marketing and Product teams, as well as key stakeholders from the executive team.&nbsp;</li><li>Work with Product Management, Business Development, and the Executive team to strategically assess and review the product roadmap and establish the greatest opportunity for success and added revenue, while creating internal alignment and prioritization.&nbsp;</li><li>Attend Product Team Sprint Reviews as a marketing advocate for the Product Team and a product advocate for the Marketing Team.</li><li>Maintain working knowledge of the competitive landscape for both sales-led and direct-to-consumer offerings in the church tech space.</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Models humility, innovation, and a drive for excellence</li><li>3+ years of professional experience in product marketing or growth marketing, with direct experience in a B2B SaaS. B2C product marketing or marketing experience is a plus.</li><li>Proficiency with product marketing and analytics tools (e.g., Pendo, Arcade, Hubspot, Thoughtspot, or similar) to promote and track funnel performance.</li><li>Strong understanding of SaaS growth metrics: activation rate, trial-to-paid conversion, PQL volume, expansion revenue.</li><li>Comfortable and proficient with AI models and platforms (Claude, Gemini, etc) to improve efficiencies, workflows, and overall output.&nbsp;</li><li>Excellent written communication skills, with experience writing conversion-focused copy for self-serve landing pages and in-product messaging.</li><li>Comfortable building from ambiguity—you'll be supporting sales motions and competitive offerings that are new to the Subsplash platform.</li><li>Passionate about our products and how they can serve churches, ministries, and nonprofits.</li><li>Highly organized, detail-oriented, and able to manage multiple parallel projects while working independently with minimal supervision.</li><li>Working knowledge of GTM campaign planning, execution, and measurement.</li><li>Bachelor's degree in marketing, business, or a related field is a plus.</li></ul><div><br><strong>Compensation</strong></div><div>The total compensation for this role will be between $110,000-120,000/yr.&nbsp;</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;<br><br><strong>About Subsplash</strong></div><div>Subsplash is the platform churches use to run their ministry and engage their congregations. We bring the tools a church needs—apps, websites, giving, media, church management—onto one platform with one bill and one login. We serve roughly 20,000+ churches, ministries, and nonprofits across the US and Canada, and the 40 million people who use our platform every day.</div><div><br>Our team of 280+ people is committed to humility, innovation, and excellence. We've built more than 30 firsts for the church market, including the first-ever church mobile app, and we've built enterprise software for brands like Xbox, Microsoft, Samsung, Expedia, and Cisco. Working at Subsplash means doing meaningful work with people who care about getting it right.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day.</div>

Product Marketing Manager

<div><strong>About the Role</strong></div><div>The Ministry Growth Partner exists to help churches maximize the value they receive from their partnership with Pushpay.</div><div>This role owns the commercial growth strategy across an assigned portfolio of existing customers, partnering closely with Customer Success, Strategic Sales, Marketing, Product, and Executive Leadership to identify opportunities that help ministries accomplish more through technology.</div><div>Unlike a traditional Account Manager, the Ministry Growth Partner is not responsible for renewals or support. Instead, they serve as a long-term strategic advisor—guiding churches through platform adoption, identifying future ministry initiatives, and introducing additional Pushpay solutions when they create meaningful value.</div><div>Success in this role is measured by Net Revenue Retention (NRR) and expansion revenue. This is an individual-contributer, quota carrying position designed for a commercial builder who excels at consultative closing with an established customer base.</div><div>&nbsp;</div><div><strong>Why This Role Exists</strong></div><div>Pushpay has invested significantly in expanding our platform through Nurture, Giving, ChurchStaq and ChMS. Many of our customers have only begun their journey with Pushpay Giving.&nbsp;</div><div>The Ministry Growth Partner exists to help churches discover additional ways our platform can support their mission while building deeper, long-term partnerships that strengthen both customer outcomes and Pushpay's growth.</div><div>This role is foundational to our strategy of becoming the most trusted technology partner serving the Church.<br><br></div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.<br></em><br></div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week- COS area only</li><li>Remote - approved locations only</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO to start, increases with tenure and seniority.</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range: $60k-70k base + $60k-70k variable = $120k-$140k OTE, depending on location.</strong></li></ul><div><br></div><div><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.<br></em><br></div><div><strong>The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.<br></strong><br></div><div>&nbsp;</div><div><strong>What You'll Do</strong></div><div><strong>Own a Territory Growth Strategy</strong></div><ul><li>Manage the commercial growth strategy across an assigned territory of existing customers.</li><li>Develop territory plans that identify customer priorities, whitespace opportunities, executive relationships, and long-term expansion strategies.</li><li>Build and maintain a healthy expansion pipeline that contributes to overall territory revenue growth.</li></ul><div><br></div><div><strong>Drive Customer Growth</strong></div><ul><li>Lead consultative discovery conversations focused on ministry objectives rather than product sales.</li><li>Identify opportunities for customers to expand their use of Pushpay solutions, beginning with Nurture and expanding to ChurchStaq, Resi, and future platform capabilities.</li><li>Guide customers through platform roadmap conversations that align future initiatives with Pushpay's evolving product strategy.</li><li>Proactively identify, build, and progress high-intent expansion opportunities through the sales funnel to meet quarterly and annual revenue targets.</li></ul><div><br></div><div><strong>Partner Across the Customer Lifecycle</strong></div><ul><li>Work closely with Customer Success Managers to identify expansion opportunities while ensuring customers continue to realize value from their existing investment.</li><li>Partner with Account Executives on Enterprise and Strategic accounts through coordinated account planning and executive engagement.</li><li>Support territory planning alongside Sales, Marketing, Product, and Executive Leadership.</li></ul><div><br></div><div><strong>Represent the Voice of the Customer</strong></div><ul><li>Serve as one of Pushpay's sources of customer insight.</li><li>Identify recurring customer themes, emerging ministry needs, competitive trends, and platform opportunities.</li><li>Partner with Product and Leadership to ensure customer feedback informs roadmap priorities and future investments.</li></ul><div><br></div><div><strong>Build Executive Relationships</strong></div><ul><li>Develop trusted relationships with Executive Pastors, Lead Pastors, Operations Leaders, Finance Leaders, and ministry stakeholders.</li><li>Become a long-term strategic advisor who understands both the customer's ministry objectives and Pushpay's platform vision.</li></ul><div><br></div><div><strong>Operate with Commercial Excellence</strong></div><ul><li>Maintain accurate forecasting, pipeline management, territory planning, and CRM hygiene.</li><li>Develop repeatable account plans and proactively identify future growth opportunities.</li><li>Operate with discipline around forecasting, inspection, and execution.</li></ul><div>&nbsp;</div><div><strong>What Success Looks Like</strong></div><div>Within the First 6 Months</div><ul><li>Establish trusted relationships across assigned territory.</li><li>Build a healthy expansion pipeline.</li><li>Launch Nurture growth motions.</li><li>Partner effectively with Customer Success and Sales.</li><li>Develop strategic account plans for priority customers.</li></ul><div><br></div><div>Within the First 12 Months</div><ul><li>Consistently achieve expansion TMNR targets.</li><li>Improve Net Revenue Retention across assigned territory.</li><li>Increase product adoption and attach rates.</li><li>Become a trusted strategic advisor to church leaders.</li><li>Deliver meaningful customer insights that influence Product strategy.</li></ul><div><br></div><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>2 to 4 years in a quota-carrying SaaS sales role (account management, business development, or expansion sales).</li><li>Ministry experience—as a pastor, executive pastor, operations leader, ministry staff member, or volunteer at a large church—is highly valued but not required.</li><li>Proven success managing complex customer relationships.</li><li>Experience leading consultative discovery and executive conversations.</li><li>Strong territory management and forecasting discipline.</li><li>Experience working with churches, nonprofits, or mission-driven organizations is highly preferred.</li><li>Documented track record of meeting or exceeding revenue quotas (ARR/MRR expansion, cross-sell)</li><li>Experience managing full expansion sales cycles - from discovery and value-mapping to proposal, negotiation, and closing.</li></ul><div><br></div><div><strong>Leadership Characteristics</strong></div><div>We are looking for someone who is:</div><ul><li>Customer obsessed</li><li>Ministry minded</li><li>Consultative rather than transactional</li><li>Highly collaborative</li><li>Operationally disciplined</li><li>Coachable and growth oriented</li><li>Comfortable navigating ambiguity</li><li>Accountable for results</li><li>Multi-threaded deal driver</li><li>Passionate about helping churches thrive</li></ul><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our <a href="https://pushpay.com/about-us/careers/united-states">career page</a> to learn more.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.<br><br></div><div><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us.</div>

Ministry Growth Partner, Nurture

<div><strong>About the Role</strong></div><div>We are looking for a transformational and operationally rigorous leader to lead, coach, and scale a high-performing team of Ministry Growth Partners to hit expansion revenue targets.. This role sits at the center of customer growth, retention, and strategic alignment across our installed base of more than 14,000 customers.<br><br></div><div>As Pushpay continues to evolve our Staq platform and introduce new product offerings, this leader will architect and operationalize a proactive customer growth motion focused on expanding customer value, increasing product adoption, and driving long-term partnership outcomes.<br><br></div><div>This role is equal parts strategic leadership, operational excellence, and customer advocacy. The ideal candidate is passionate about building high-performing teams, creating measurable systems and KPIs, and partnering cross-functionally to ensure customers remain deeply aligned to Pushpay’s vision, products, and long-term roadmap.<br><br></div><div>This leader will directly influence company-wide Net Revenue Retention (NRR), customer expansion, and strategic account health.<br><br></div><div>&nbsp;</div><div><strong>Why This Role Matters</strong></div><div>This role is foundational to Pushpay’s next phase of growth. As we continue to evolve our platform and deepen relationships with our customers, this leader will build, coach and inspire the team that ensures our church partners grow alongside us.<br><br></div><div>The Manager, Customer Growth translates company strategy into daily frontline success. By developing high-performing reps, sharpening consultative sales execution, and actively supporting strategic expansion deals, you will play a pivotal role in delivering Net Revenue Retention (NRR) and helping ministry partners accomplish more through technology.<br><br><br></div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.<br><br></em><br></div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week-COS only</li><li>Remote</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>20 days PTO to start, increases with tenure and seniority.</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range: $90k-$100k base + $50k-$70k variable = $140k-$170k OTE, depending on location.</strong></li></ul><div><br></div><div><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.<br></em><br></div><div><strong>The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.<br><br></strong><br></div><div>&nbsp;</div><div><strong>What You'll Do</strong></div><div>Build and Scale the Account Growth Function</div><ul><li>Design and lead Pushpay’s proactive account growth and expansion strategy across a customer base of 14,000+ organizations.</li><li>Build and develop a high-performing Account Management and Growth organization focused on retention, expansion, product adoption, and customer outcomes.</li><li>Create scalable systems, playbooks, segmentation strategies, and operating rhythms to support long-term growth.</li><li>Establish rigorous inspection and accountability frameworks with clearly defined KPIs, dashboards, forecasting, and operational cadences.</li><li>Drive Net Revenue Retention and Customer Expansion.</li><li>Own strategic initiatives focused on improving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), product adoption, and customer lifetime value.</li><li>Develop targeted motions for cross-sell, upsell, migration, adoption, and customer expansion tied to Pushpay’s evolving platform strategy.</li><li>Partner closely with Customer Success, Product, Marketing, Finance, and Sales to align customer growth initiatives to company priorities.</li><li>Build programs that intentionally drive customer alignment to new and existing Pushpay products and services.</li><li>Deal Coaching &amp; Co-Selling: Actively participate in discovery calls, customer presentations, and commercial negotiations alongside reps to help advance and close strategic opportunities.</li><li>Pipeline &amp; Forecast Inspection: Conduct weekly 1:1 pipeline reviews to inspect deal stage accuracy, identify deal risks, and maintain precise monthly/quarterly TMNR forecasts.</li><li>Rep Enablement &amp; Hiring: Recruit, onboard, and continuously develop Ministry Growth Partners on consultative selling, whitespace mapping, and Pushpay product adoption.</li></ul><div><br></div><div><strong>Support Strategic Customer Alignment</strong></div><ul><li>Partner closely with Strategic Customer Success Managers to support retention, growth, executive alignment, and long-term strategic success across Pushpay’s top customer accounts (Top 350).</li><li>Ensure Pushpay maintains deep executive alignment with key customer stakeholders and proactively identifies risks, opportunities, and evolving customer needs.</li><li>Build processes to “look around corners” for strategic customers — ensuring visibility into organizational changes, future initiatives, adoption risks, and growth opportunities.</li><li>Serve as an executive escalation and partnership leader for high-impact customer relationships.</li></ul><div><br></div><div><strong>Advocate for the Customer Across the Organization</strong></div><ul><li>Act as a strong internal voice of the customer across Product, Customer Success, Growth, and Executive Leadership.</li><li>Champion customer-first decision making while balancing company growth objectives.</li><li>Create mechanisms for surfacing customer insights, trends, risks, and opportunities to senior leadership.</li><li>Help shape product roadmap discussions and strategic priorities through customer feedback and market intelligence.</li></ul><div><br></div><div><strong>&nbsp;What Success Looks Like</strong></div><div><strong>Within the First 6–12 Months</strong></div><ul><li>Build and operationalize a scalable Account Management and Growth framework across Pushpay’s customer base.</li><li>Establish clear segmentation strategies, customer growth motions, KPI dashboards, forecasting processes, and operational cadences.</li><li>Hire, develop, and align a high-performing team focused on retention, expansion, and product adoption.</li><li>Create strategic partnership models with Customer Success, Product, Growth, and Executive Leadership teams.</li><li>Implement structured engagement and account planning processes for Pushpay’s strategic customers.</li><li>Build customer insight and feedback loops that help shape retention strategy, product alignment, and customer growth opportunities.</li><li>Support the rollout and adoption strategy tied to new platform capabilities and Staq transformation initiatives.</li></ul><div><br></div><div><strong>Within 12–18 Months</strong></div><ul><li>Improve Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance.</li><li>Drive measurable expansion growth through intentional cross-sell, upsell, and product alignment strategies.</li><li>Establish a high-performing, KPI-driven Account Management and Growth organization with strong operational rigor and forecasting accuracy.</li><li>Increase strategic customer engagement and executive alignment across Pushpay’s top accounts.</li><li>Create a proactive customer partnership culture focused on long-term value creation, retention, and customer growth.</li><li>Deliver measurable improvements in product adoption, attach rates, and overall customer health across the installed base.</li></ul><div><br></div><div><strong>Key Metrics &amp; Areas of Accountability</strong></div><ul><li>Net Revenue Retention (NRR)</li><li>Expansion MRR / TMNR</li><li>Product Adoption &amp; Attach Rates</li><li>Strategic Account Health</li><li>Customer Retention</li><li>Forecast Accuracy</li><li>Pipeline Creation within Existing Customers</li><li>Cross-Sell / Upsell Performance</li><li>Customer Executive Engagement</li></ul><div><br></div><div><br></div><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>3 to 5 years total in SaaS sales/expansion, with 3+ years directly managing quota-carrying reps (or a proven track record as a top-performing AE with team lead experience) and / or Ministry experience—as a pastor, executive pastor, operations leader.</li><li>Proven history of coaching reps to achieve or exceed expansion revenue quotas (NRR / MRR).</li><li>Hands-on experience managing sales cycles, pipeline mechanics, and forecasting in Salesforce.</li><li>Proven experience building and scaling account management or customer growth organizations.</li><li>Strong operational and analytical mindset with experience building KPI-driven systems.</li><li>Experience managing strategic or enterprise customer relationships.</li><li>Demonstrated success driving retention, expansion, and customer adoption in a SaaS environment.</li><li>Strong executive presence with the ability to influence across senior leadership teams.</li><li>Ability to balance customer advocacy with commercial growth objectives.</li><li>Experience leading through transformation, change management, or platform evolution is strongly preferred.</li></ul><div><br></div><div><strong>Leadership Characteristics</strong></div><ul><li>Customer-obsessed</li><li>Ministry minded</li><li>Operationally rigorous</li><li>Highly collaborative</li><li>Strategic and forward-thinking</li><li>Data-driven decision maker</li><li>Strong coach and talent developer</li><li>Comfortable operating in ambiguity and scaling environments</li><li>High ownership mentality with bias toward execution</li><li>Skilled at cross-functional alignment</li></ul><div><br></div><div><br></div><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our <a href="https://pushpay.com/about-us/careers/united-states">career page</a> to learn more.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.<br><br></div><div><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us.</div><div>&nbsp;</div>

Manager of Customer Growth, Nurture

<div>As the <strong>Product Manager</strong> for Messaging &amp; Media, you will own the vision, strategy, and execution across Tithely’s Messaging, Sites, and Media product areas to help local churches communicate effectively and engage their communities. You will partner with engineering, design, and cross-functional teams to translate strategy into high-quality features that drive product success and adoption for the success of our churches.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Define the product vision, strategy, and roadmap for the Messaging, Sites, and Media Products, grounded in a deep understanding of customer needs and business goals.</li><li>Translate approved Bets into well-scoped Jira Epics with clearly defined problem statements, quantitative success metrics, guardrail metrics, and key flows for AI-assisted Story decomposition and clean engineering hand-off.</li><li>Own the Messaging Product Value Stream throughout the full product lifecycle by gathering and prioritizing product and customer requirements, driving product vision, and working closely with engineering.</li><li>Serve as an expert on the competitive Messaging landscape, monitoring market trends and identifying opportunities to close key capability gaps.</li><li>Ensure Sales and CX teams are well-equipped to present Messaging, Sites, and Media capabilities to current and prospective customers.</li><li>Perform product demos to customers (beta, MVP, and deep dives).</li><li>Set goals and track quantitative KPIs for every Epic and Bet within your Product Value Streams, monitoring guardrail metrics to ensure changes do not cause harm elsewhere.</li><li>Communicate clearly across Product, Engineering, Design, and executive stakeholders to ensure Product Value Stream goals stay aligned with overall company Objectives.</li></ul><div><br>Qualifications</div><div><strong>A Successful Candidate Will:</strong></div><ul><li><strong>Manage Complexity</strong> by acquiring data from multiple and diverse sources, uncovering root causes of difficult problems, and making sense of complex and sometimes contradictory information to solve problems effectively.</li><li><strong>Communicate Effectively</strong> by developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.</li><li><strong>Strategic Mindset</strong> by anticipating future trends and implications accurately and translating them into breakthrough strategies.</li><li><strong>Collaborate</strong> through working with others across the organization to achieve shared objectives, representing your own interests while being fair to others and their areas.</li><li><strong>Plans and Aligns</strong> by planning and prioritizing work to meet commitments aligned with organizational goals across the full product lifecycle.</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>5+ years of experience in product management in a SaaS or software technology environment.</li><li>Proven track record overseeing all stages of the software product development lifecycle from discovery to delivery.</li><li>Demonstrated experience using data analytics tools and quantitative KPIs to measure product performance and make decisions.</li><li>Technical proficiency with product development and project tracking tools, specifically Jira and Figma.</li><li>Experience writing technical documentation, product requirements, user stories, and Jira Epics.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>Experience managing communication platforms or messaging tools involving Email, SMS, or Push Notifications.</li><li>Experience consolidating or unifying fragmented software systems or platforms into a single interface.</li><li>Hands-on experience using AI-assisted software tools for user story decomposition or requirements gathering.</li><li>Understanding and appreciation for church administration</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</strong></li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Product Manager (Messaging and Media)

<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

Remote Christian Saas Jobs

Trusted by