<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.<br><br><strong>What we are looking for:</strong><br>A driven and mission-focused <strong>Sr. PHP Software Engineer </strong>to administer, customize, and integrate Prison Fellowship’s IT environment which involves developing web applications, building APIs, system integration using APIs, and database modeling. The ideal candidate will have strong technical skills and problem-solving abilities as well as a passion for delivering reliable, secure, and efficient IT solutions. <br><br><strong>Expectations of this role:</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Create solutions using various tools such as Python, PHP, HTML, JavaScript, CSS, SQL, and data loading tools</li><li>Work with IT staff on gathering requirements, translating requirements into software designs, and offering business process optimizations</li><li>Oversee and handle service requests, production incidents, and daily system activity</li></ul><div>Qualifications:</div><ul><li>10+ years of relevant and related experience</li><li>Bachelor's degree in computer science/engineering/IT or equivalent experience</li><li>Solid experience developing software solutions in Python, PHP, HTML, JavaScript, CSS, and/or SQL in our codebases</li><li>Practical experience with CRM systems and ETL/data manipulation tools a plus</li><li>Knowledge of AWS, Kubernetes, Docker a plus</li><li>Practical application of open-source solutions and code desired</li><li>Practical experience using SQL and RDBMS platforms, working with GitHub, building web applications, and using APIs to integrate systems and SaaS environments</li><li>Project team lead experience in Agile-like and Waterfall environments</li><li>This is a remote/work from home position in the US with a 5% travel component</li></ul><div>What we offer: <br>At Prison Fellowship, our goal is to support the total well-being of all our employees. Our benefit offerings for full-time employees include health, dental, vision, life, and disability insurance, retirement account funding, flexible spending accounts, paid maternity and parental leave benefits, and more. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days) after one year of employment. Part-time employees working at least 20 hours per week on a regular basis are eligible for select offerings, not inclusive of health benefits, on a pro-rated basis. In addition, we offer a team-oriented, mission-driven, supportive environment with cutting-edge technology solutions and tremendous opportunity for growth and development.<br><br>Salary at Prison Fellowship is determined by a variety of factors. For this position, the salary range is projected to be between $98,000 and $120,000.<br><br>Visit the employment page on our website to learn more about Prison Fellowship.<br><br>Check out our YouTube channel to see how Prison Fellowship is transforming lives!<br><br><strong>OUR STATEMENT OF FAITH</strong><br><br><strong>The Foundation of What We Believe</strong><br>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creed.<br><br>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity: Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br><strong>How We Are Compelled to Live and to Act</strong><br>We believe that Christians, both individually and corporately, must submit to the Bible as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.​</div>

Sr. PHP Software Engineer

<div><strong>Who we are</strong></div><div>We're building a prayer and meditation app. One that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).&nbsp;</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church’s spirituality with world-class product and content execution.</div><div><br></div><div>We launched the app in December of 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded over 15 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly and take big swings. We are a small and fast moving team and each person is responsible for making an impact. It is hard work, but also deeply meaningful. We’d be honored &amp; humbled if you’d consider joining us.&nbsp;</div><div><br></div><div><strong>TL;DR</strong>: We're growing quickly and looking to bring on an experienced, fast-moving finance leader, comfortable being a team of 1, to help support Hallow growing to the next level.</div><div><br></div><div><strong>What You’ll Do</strong></div><ul><li><strong>Own the Model</strong>: Maintain the company’s long-term, 3-statement operating model, work with the executive team on forecast building, and support scenario planning.&nbsp;</li><li><strong>Drive Budgeting: </strong>Work with department heads and the executive team to build annual + quarterly budgets &amp; targets. Collaborate with the accounting team on monthly budget-to-actual reviews.&nbsp;</li><li><strong>Drive Financial &amp; Operational Analytics</strong>: Own monthly customer cohort model, maintain monthly financial KPI&nbsp; dashboards, execute one-off financial and operational analyses, proactively identifying opportunities for operational improvement. &nbsp;</li><li><strong>Support M&amp;A</strong>: Work with the executive team to identify potential strategic partnership opportunities, drive any due diligence processes, and create pro forma business cases for potential acquisitions.&nbsp;</li></ul><div><br><strong>Salary: </strong>$125,000 - $200,000 a year</div><div><br></div><div><strong>What You'll Love</strong></div><ul><li><strong>Mission</strong>: This work is incredibly humbling. Everyday we hear amazing stories and we get the pleasure of working on something that’s impacting lives. One of our favorite user quotes: “I hate quoting an old, overused cliche, but I’ve been very lost. And I think for the first time in a while I may be found.”&nbsp;</li><li><strong>Ownership</strong>: You’ll report to our CFO &amp; Co-Founder and will be in charge of all of the company’s financial modeling. You will be working on materials that will drive our operational decision making and that will be presented to our Board of Directors.&nbsp;</li><li><strong>Growth</strong>: You’ll get to journey with a VC-backed Silicon Valley startup that is still growing extremely quickly. Every employee is a core team member who is expected to help build the company as a whole, but you’ll play a unique role in helping shape the future of the organization.&nbsp;</li><li><strong>Flexibility</strong>: HQ will be in Chicago with the full team and would love to have everyone there. That being said, we’re super flexible with location / hours; don’t care when or where you work - just that it gets done.&nbsp;</li><li><strong>Comp</strong>: We will pay competitive market rates in terms of equity, cash, &amp; benefits.&nbsp;</li></ul><div><br></div><div><strong>What We're Looking For</strong></div><ul><li><strong>Passion</strong>: First and foremost, we’re looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you’re working on!&nbsp;</li><li><strong>Experience: </strong>Bachelor's degree in accounting or finance, a foundation of 3+ years of experience in as a financial analyst/associate or equivalent (e.g., investment banking, private equity, corp dev), experience in building 3-statement financial projection models, strong comfort level with M&amp;A modeling, knowledge of consumer subscription or enterprise SaaS revenue and expense recognition principles, and strong Excel + PowerPoint skills. Bonus, but not required: Experience in ERP system scoping and/or integration.&nbsp;</li><li><strong>Detail-Oriented:</strong> The results of your work will be a core tool in the executive team’s operational and long-term decision making. You will need to have an incredible strong attention to detail, even while moving quickly.</li><li><strong>Grit</strong>: A start-up is tough and we really care about what we’re doing. You'll be jumping into a “team of 1” role in a fast moving organization - perseverance and the ability to create progress independently will be critical.&nbsp;</li><li><strong>Ability to Build and Adapt Quickly</strong>: Desire and ability to quickly build strong and trusting relationships, influence, and collaborate effectively across all levels of the organization. Follow-through, ability to move quickly, and ability to manage several priorities and projects at one time will be needed.</li></ul><div><br></div><div>The above range only includes cash compensation. Each full-time employee in the US also receives significant equity compensation, which has the potential to be the biggest economic benefit of joining Hallow, alongside a top-tier benefits package (e.g., unlimited PTO, insurance, remote-flexible work, fully paid parental leave, 401(k) match, and stipends for health &amp; wellness, home-office, and learning).</div><div><br></div><div>The above range for cash compensation will be split between a base salary and target annual bonus. These ranges are just initial estimates. They may vary depending on market or location and may be adjusted depending on the person we end up hiring for this role, their experience, and market dynamics.</div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div><div><br></div><div>Best,</div><div><br></div><div>Alex at Hallow</div><div>CEO &amp; Co-Founder</div>

Director of Finance

<div><strong>COMPANY OVERVIEW:<br></strong>VisitorReach is a faith-based organization whose mission is to empower churches to effortlessly connect with newcomers and spiritual seekers in their local communities. Using cutting-edge technology, we strive to facilitate meaningful 1:1 conversations, nurture connections, and contribute to the growth of vibrant, spiritually rich communities.<br><br><strong>PURPOSE AND SUMMARY:<br></strong>The Client Onboarding Specialist is responsible for facilitating a successful onboarding process for new clients and transitioning them from sales to active engagement with our app &amp; platform. This role requires adherence to project timelines, coordination with internal teams, and administration of all initial setup, training, and support needs. The role requires strong project management skills, excellent communication abilities, and a client-focused approach during the critical initial phase of their journey.<br><br><strong>QUALIFICATIONS</strong>:</div><ul><li>Degree in Business Administration, Communications, or a related field is preferred.</li><li>Minimum of 2-3 years prior experience working in church office, either ministerial or administrative capacity.</li><li>Basic knowledge of technology, digital platforms, apps, and applications.</li><li>Competent computer skills, including word processing, spreadsheet, and presentation software; prior SaaS experience preferred.</li><li>Excellent communication skills for interacting with clients, including pastors, church leaders, and conference leaders.</li><li>Ability to work independently and as part of a team in a fast-paced environment; Must be adaptable to change</li><li>Understands church activities and outreach endeavors to the local community.</li><li>Understands Judeo-Christian values within the church community</li><li>Has an awareness of, or affiliation with, local church involvement.</li></ul><div><br><strong>REPORTING RELATIONSHIPS:</strong></div><ul><li>Reports directly to the Client Services Manager</li><li>Has no supervisory responsibilities</li></ul><div><br><strong>RESPONSIBILITIES:.</strong></div><ul><li>Administrates transition from sales to onboarding using CRM templates; Schedules, prepares for, and conducts onboarding kickoff meetings, mobile app training, and the go-live process, including setting up calendar invites and following specific meeting scripts.</li><li>Creates and administrates client onboarding projects in company PSA platform, including assigning team members and planning based on client requirements; Completes and processes applications and templates for communication and marketing tools, such as 10DLC, Quick Replies and NurturePoint Journeys.</li><li>Gathers information from client input for content creation, monitors project progress, and maintains communication with customers, including fulfillment of all pre-meeting requirements.</li><li>Finalizes onboarding items, reviews creative assets with clients and makes necessary edits; Handles billing set-up fees and payment schedules.</li><li>Holds post-launch meetings to gather feedback and establish ongoing strategic collaboration with the client.</li><li>Actively listens, understands, and engages client’s needs and objectives; Integrates the client’s brand, culture, and values into tailored solutions; Aligns company resources with client’s identity and mission.</li><li>Attends meetings as requested.</li></ul><div><br><strong>ACCOUNTABILITIES:</strong></div><ul><li>All responsibilities are to be performed in a timely, efficient, effective, accurate, appropriate, and professional manner.</li></ul>

Client Onboarding Specialist

<div><strong>Location</strong>: Hybrid / Remote<br><strong>Submission deadline</strong>: Rolling<br><br><strong>What Servant Keeper is All About</strong> <em>Are you the right person for our team?</em><br>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for the ministries we serve. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.<br><br>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033. We aim to be the go-to church management software and payments solution for small- &amp; medium-sized ministries. Our<br>flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.<br><br>Our Core Values are having a servant heart, exercising grit to get more done with less, being never satisfied with the status quo, engaging in our community, and to do what you say you are going to do. Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.<br><br><strong>What This Role is All About</strong> <em>Is this the right seat for you?</em><br>The Marketing Manager will own responsibility for lead generation and customer communications. You are a customer and brand evangelist and methodical, results-driven marketing leader. You have strong technical skills and the ability to perform hands-on marketing tasks, while also considering the big picture and planning through the details to execute through others effectively. You’ll develop a broad and deep understanding of the marketplace, our competitors, and how to baseline and grow our market footprint to be the solution of choice. You will strategize, manage campaigns, and oversee the marketing team while also executing tactical marketing tasks as needed. Inherently, you are a polished and relatable communicator, with an innate ability to inspire team members and external agencies to exceed goals and deliver results. Of course, you don’t work alone; as a values-based servant leader, you will work with teams and leaders across our organization to ensure we knock it out of the park on our revenue goals!<br><br><strong>Responsibilities</strong><br><em>Strategic Leadership</em></div><ul><li>Develop, implement, and oversee comprehensive marketing strategies that align with the company's ambitious growth goal of doubling recurring revenue over the next 3 years</li><li>Lead and manage a team of marketing professionals (including external agencies) to ensure smooth execution of marketing initiatives</li><li>Collaborate with cross-functional teams including sales, product, and customer service to increase product usage, drive brand awareness, and generate leads</li><li>Manage marketing budgets, allocate resources effectively, and measure ROI of marketing activities</li><li>Plan, execute, and measure success of multi-channel marketing campaigns (email, social media, PPC, SEO, and content marketing)</li><li>Analyze performance metrics to make data-driven decisions, optimizing campaigns for lead generation and conversion</li><li>Ensure consistent branding and messaging across all materials and channels</li><li>Make recommendations to pricing and packaging, product improvements, and account management strategies to maximize revenue opportunity</li><li>Serve as a key company leader - be a culture evangelist, motivate the broader team, propel cross functional communication, engage in quarterly/annual planning sessions, drive company strategy</li></ul><div><br><em>Content &amp; Creative Oversight</em></div><ul><li>Oversee the development of marketing collateral, including blogs, webinars, whitepapers, case studies, emails, social media content, and more</li><li>Ensure the consistency of the brand’s voice and tone across all content and communication channels</li></ul><div><br><em>Technical Marketing Execution (as needed)</em></div><ul><li>Use CRM tools and marketing automation platforms (Salesforce and Pardot) to track leads, measure engagement, support the sales team’s weekly cadences, and manage email marketing</li><li>Use Webflow to make necessary edits to the website as the need arises; also work with our external design agency to make more extensive changes to the website</li><li>Manage SEO efforts, including keyword research, on-page optimization, link building and content updates</li><li>Set up and optimize Google Ads, Facebook Ads, and other PPC campaigns</li></ul><div><br><strong>Requirements</strong></div><ul><li>Experience: 5+ years in marketing, with at least 2 years in a managerial role and a track record of expanding brand awareness, lead generation, and product usage</li><li>Technical Marketing skills:<ul><li>Proficient in digital marketing tools (Google Analytics, AdWords, Facebook Ads Manager)</li><li>Experienced with CRM and marketing automation platforms (e.g., HubSpot, Salesforce, Pardot)</li><li>Strong understanding of SEO/SEM strategies</li><li>Experience with graphic design tools (e.g., Adobe Creative Suite, Canva) or basic video editing skills</li><li>Prior experience in a high-volume B2B marketing or SaaS environment, ideally with a focus on ministries, non-profits, and/or mission-minded organizations</li></ul></li><li>Analytical Mindset: Strong ability to interpret data and make data-driven decisions</li><li>Creativity: Proven ability to develop creative, engaging campaigns</li><li>Communication Skills: Strong verbal and written communication skills</li><li>Project Management: Ability to juggle multiple projects and timelines effectively</li><li>Team Leadership: Demonstrated experience in building, inspiring, and managing a high-performing marketing team in a high-growth environment while driving cross-functional processes</li><li>Business skills: Exceptional strategic planning, business acumen, leadership, communication, and relationship skills</li></ul><div><br><strong>Benefits</strong><br>• Mission-driven company and team<br>• Competitive salary (commensurate with experience)<br>• Unlimited PTO<br>• Competitive medical, dental, and vision insurance<br>• Short- and long-term disability<br>• Life insurance<br>• HSA and FSA options<br>• 401(k) plan with match<br>• Wellness resources</div>

Marketing Manager

<div><strong>About the Team</strong></div><div>The Marketing Team’s primary responsibilities are to communicate the value of the Subsplash platform to the world—managing all outward-facing communications, leading demand generation efforts, creating go-to-market product strategies, facilitating brand management/identity, and more. We create beautiful and effective email campaigns, social media strategies, website content, product identities, videos, and more. We identify prospects and nurture them into quality leads for our sales team. For existing clients, we help them understand and engage with our products and new features. We have fun moving projects from concept to reality, and discovering what works well to help Subsplash and our clients succeed.</div><div><br><strong>About the Role</strong></div><div>As the Product Marketing Manager, you will report to the Sr. Director of Marketing, and will play an important role in creating compelling product messaging that drives excitement and demand for the Subsplash Platform throughout product life cycles. You will collaborate with Product Management to make informed decisions around product/feature requirements backed by customer and market research to ensure successful marketing releases of high-quality digital engagement tools that exceed the expectations of our clients. You will play a key role in driving strong interest in our products to increase inbound demand, and generate qualified leads for the sales team. You excel at cross-departmental collaboration and communication. You have experience mapping out strategic initiatives to ensure the effective marketing of existing products and developing go-to-market plans for new products, features, and brands. You are passionate about understanding consumer behavior and meeting the needs of our clients/prospects, as well as our internal teams and stakeholders. You can compile and understand the most critical metrics to make data-informed decisions. You are skilled at building compelling, benefit oriented product narratives that tell the story of how Subsplash products add value—backed by critical metrics—and culminate in The Ultimate Engagement Platform™. You have the keen ability for understanding competitive landscapes and, as a result, can plan and execute effective go-to-market campaigns that establish a strong position for Subsplash products and brands. You have experience managing multiple business units and brands, numerous products, and complex features sets to create a seamless, cohesive, and compelling competitive narrative.<br><br><strong>Your Priorities</strong></div><ul><li>Draft and identify insights that inform go-to-market strategies by becoming an expert on our industry, clients, products, and competitors.</li><li>Create exciting, benefit oriented, and clever product narratives to create compelling copy for headlines, webpages, email campaigns, and more.</li><li>Work closely with each Product Manager to understand and enhance the product narrative and the channels in which that story is told.</li><li>Partner with Business Development, Product Management, and Support to gain a holistic understanding of the true client and product experience.</li><li>Enhance our market presence and drive business growth through innovative storytelling and benefit-oriented marketing.</li><li>Work closely with Marketing Team members to create messaging and campaigns that generate demand and drive revenue.</li><li>Possess a high degree of understanding for all Subsplash business units, brands, products, and features, as well as how they competitively fit into our industry and market.&nbsp;</li><li>Collaborate cross-departmentally and be a bridge between the Sales, Marketing and Product teams, as well as key stakeholders from the executive team.&nbsp;</li><li>Impact demand generation and inbound marketing, as well as client adoption and platform utilization.&nbsp;</li><li>Work with Product Management, Business Development, and the Executive team to strategically assess and review the product roadmap and establish the greatest opportunity for success and added revenue, while creating internal alignment and prioritization.&nbsp;</li><li>Work within our data warehouse to understand client/prospect segments and discover marketing opportunities to expand the Subsplash brand within our industry.&nbsp;</li><li>Be an expert on client retention data and prospect/client purchasing/buying behaviors.</li><li>Attend all Product Team Sprint Reviews to gain alignment and be a marketing advocate for the Product Team and a product advocate for the Marketing Team.</li><li>Assist Business Development teams to understand product narratives and value propositions. Periodically you may represent our products to Subsplash clients at meetings and conferences.</li><li>Manage cross-departmental stakeholder and executive relationships to create alignment around product marketing efforts.&nbsp;</li><li>Lead and influence the product marketing OKRs on a quarterly basis and ensure alignment and attainment is achieved.</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Models humility, innovation, and a drive for excellence</li><li>5+ years of product marketing experience within a B2B SaaS company&nbsp;</li><li>Passionate about our products and how they can serve churches, ministries, and nonprofits.</li><li>Strong team collaboration and relational skills&nbsp;</li><li>Expert with end-to-end go-to-market campaign development, execution, and measurement</li><li>Proven ability to display positive adaptability in a scaling organization &nbsp;</li><li>Highly organized and detail oriented</li><li>In-depth understanding and experience with CRMs—Salesforce, Pardot, and Hubspot are a plus</li><li>Excellent written and verbal communication skills with solid prior experience writing copy, headlines, taglines for product marketing campaigns.&nbsp;</li><li>Experience with Tableau or other data visualization software is a plus</li><li>Ability to work remotely and with remote team members</li><li>Proven ability to problem-solve and find innovative solutions</li><li>Strong in project management and implementing effective processes</li><li>Experience managing multiple business units, brands, and products</li><li>Proven ability to consolidate and manage brands and products through mergers and acquisitions</li><li>Ability to work independently with minimal supervision moving projects and initiatives forward, while also regularly creating and presenting new and innovative business solutions</li><li>Bachelor's degree in marketing, business, or a related field is a plus</li></ul><div><br><strong>Compensation</strong></div><div>The total compensation for this role will be between $120,000 - 140,000/yr.</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 24 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, KS, MO, MI, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.&nbsp;</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Exempt.</em></div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div><div><br><strong>About Subsplash</strong></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself</div>

Product Marketing Manager

<div><em>Candidates local to Phoenix, AZ will be prioritized at this time</em></div><div><br><strong>Position Summary</strong></div><div>We are seeking a strategic and results-driven Director of Customer Success to lead our quota carrying Mid Market and Enterprise Customer Success teams. Reporting to our Chief Customer Officer, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services. You will also own retention and expansion for all Virtuous customers across all Virtuous products. This role requires a blend of people leadership, strategic thinking, and hands-on execution to drive customer retention, renewals, and revenue growth.&nbsp;</div><div><br><strong>Responsibilities</strong></div><ul><li><strong>Own and optimize customer journey</strong><ul><li>Establish and promote a vision for an exceptional end-to-end customer experience tailored to the unique needs of nonprofits</li><li>Create standardized Success Plans for customers across all Virtuous product lines, ensuring consistency and excellence in service delivery</li><li>Define and oversee key lifecycle processes, including the executive sponsor program to build strategic relationships, executive business Review processes to assess satisfaction and growth opportunities, and renewal and expansion playbooks to drive customer renewals and product usage</li><li>Develop standard presentation materials for lifecycle plays, ensuring all customer-facing teams have the tools they need to effectively communicate value and progress</li><li>Personally manage escalations from your direct reports, and follow a methodical escalation process to Chief Customer Officer and/or customer executive sponsors</li></ul></li><li><strong>Drive customer value</strong><ul><li>Collaborate with Director of Customer Onboarding and Services to optimize time to value</li><li>Understand change management best practices for nonprofits</li><li>Enable CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor</li><li>Define, drive, and demonstrate the value (ROI) delivered to customers</li><li>Collaborate with Marketing to generate customer facing resources that enable CSM retention and expansion opportunities</li></ul></li><li><strong>Lead cross-functionally to drive customer success</strong><ul><li>Define organization-wide responsibilities for each stage of the customer journey</li><li>Gather feedback from other departments, including Sales, Services, Support, Product, and others, to improve the customer experience</li><li>Collaborate with other Virtuous leaders to refine company-wide definition of ideal customer profile</li><li>Help foster company-wide culture of Customer Success</li></ul></li><li><strong>Maximize CS specific platforms and tools</strong><ul><li>Facilitate the adoption of essential processes in ChurnZero</li><li>Ensure ChurnZero is our company’s single source of truth for customer health</li><li>Create and/or refine dashboards to measure customer success</li><li>Work with CCO and CX Operations Manager to refine ChurnZero ChurnScores periodically over time</li><li>Generate strategies for high-touch teams to leverage ChurnZero and enhance low-touch digital customer journeys</li></ul></li><li><strong>Own key metrics for your team and for Virtuous</strong><ul><li>Gross renewal rate</li><li>Net renewal rate</li><li>Expansion revenue</li><li>Virtuous Payments Growth Rate</li><li>Customer generated stage 2 pipeline for sales</li><li>NPS</li><li>Employee NPS</li><li>Own the financial model for your team, including projections of costs and new hires, and forecasts of renewal and upsell rates</li></ul></li><li><strong>Recruit, mentor, and inspire a world-class team</strong><ul><li>Build a pipeline of great CSM candidates to meet the needs of our quickly growing team.</li><li>Establish an effective interview process</li><li>Establish performance expectations and growth paths for team members and provide regular relevant feedback</li><li>Transition out underperforming team members</li><li>Develop enablement strategies for CSMs</li><li>Cultivate a culture of customer delight by adopting a "best for Virtuous, best for the customer" approach.</li><li>Revise CSM compensation plans annually or as necessary</li><li>Determine the segmentation of the customer base and align the team structure and levels accordingly</li></ul></li></ul><div><br><strong>You Must Have</strong></div><ul><li>6+ years of experience in Customer Success or Account Management roles, with at least 3+ years in a leadership capacity</li><li>Experience overseeing managers</li><li>Proven track record of managing a Customer Success team and driving team performance metrics</li><li>Strong understanding of SaaS business models and experience in a SaaS environment&nbsp;</li><li>Nonprofit knowledge and experience preferred&nbsp;</li><li>Exceptional leadership, communication, and interpersonal skills</li><li>Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions</li><li>Experience implementing and/or managing customer success platforms or CRM systems (e.g., Hubspot, ChurnZero) is a plus</li></ul><div><br><strong>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

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