<div>As the <strong>Customer Engagement Manager</strong>, you will be the strategic lead responsible for the vision, infrastructure, and operational excellence of our community software and communication frameworks, finding and establishing the efficiencies that allow our CX team to scale without losing a human touch. By acting as the primary architect behind customer journey mapping, VOC reporting, and critical incident communications, you will secure the operational stability necessary to deepen user loyalty and trust. Ultimately, you will build the cross-functional processes and resource-allocation strategies that align our community efforts with the broader company mission, ensuring every customer touchpoint is both purposeful and performant.</div><div><br><strong>Primary Responsibilities of the Role</strong></div><div>1. Community Ecosystem &amp; Software Ownership</div><ul><li>Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth.</li><li>Own and manage the community platform and related communication tools.</li><li>Develop and implement programs that increase customer participation, engagement, and advocacy within the community.</li></ul><div>2. Customer Communications</div><ul><li>Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events.</li><li>Create and manage lifecycle messaging strategies that keep customers informed without over-communicating.</li><li>Establish consistent messaging standards, tone, and communication cadences across customer touchpoints.</li></ul><div>3. Voice of Customer (VOC) Program</div><ul><li>Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights.</li><li>Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions.</li><li>Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages.</li><li>Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making.</li><li>Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement.</li></ul><div>4. Customer Journey Mapping</div><ul><li>Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience.</li><li>Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards.</li><li>Identify key moments that drive customer satisfaction, retention, and long-term loyalty.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively</strong>: Delivers multi-mode communication clearly to different audiences.</li><li>Have <strong>Digital Fluency</strong>: Is adaptable and innovative in the digital world.</li><li><strong>Cultivate Innovation</strong>: Comes up with useful ideas that are new, better, or unique Introduces new ways of looking at problems.</li><li>Have a<strong> Strategic Mindset</strong>: Seeing ahead to future possibilities and translating them into breakthrough strategies. Anticipates future trends and implications accurately. Readily poses future scenarios.</li><li><strong>Optimize Work Processes</strong>: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and managing from a distance. Seeks ways to improve processes, from small tweaks to complete reengineering.</li><li>Be <strong>Resourceful</strong>: Marshals resources (people, funding, material, support) to get things done. Applies knowledge of internal structures, processes, and culture to resourcing efforts.&nbsp;</li><li><strong>Drive Results</strong>: Persists in accomplishing objectives despite obstacles and setbacks.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment.</li><li>Experience managing customer-facing communications, engagement programs, or community initiatives.</li><li>Experience using CRM, community, or customer engagement platforms.</li><li>Experience coordinating projects or initiatives across multiple teams.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Experience working with customer engagement and communication tools, including community platforms, HubSpot, and event management software.</li><li>Experience working in a high-growth SaaS or technology environment.</li><li>Familiarity with church or non-profit technology.&nbsp;</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Customer Engagement Manager

<div>As the <strong>Senior Product Analyst</strong>, you will own the analytics layer across our Product, Engineering, and Design (EPD) teams and serve as the go-to data partner for Product Managers. You will transform raw product data into clear, actionable insights that inform feature decisions, improve user experience, and measure what is working. In addition to day-to-day analysis, you will help build the foundation for how we use data by establishing scalable tracking, experimentation, and reporting practices that enable faster, more confident product decisions.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Define and maintain product adoption and feature usage metrics across Tithely’s product suite, ensuring data is easily accessible and self-serve for Product Managers</li><li>Build, standardize, and own product performance dashboards within BI tools to provide consistent visibility across all products</li><li>Design, implement, and analyze A/B tests end-to-end, and establish a scalable experimentation framework for the EPD organization</li><li>Instrument and analyze user flows and funnels to identify friction points, drop-off, and opportunities for product improvement</li><li>Partner closely with Product Managers to deliver timely, high-quality ad hoc analyses that inform product decisions</li><li>Collaborate with Engineering, Product, and Design during feature discovery to define tracking strategies, including event schemas, properties, and data relationships that enable meaningful insights while minimizing technical debt</li><li>Act as a “bilingual” technical partner, translating product requirements into clear data and tracking specifications for Engineering, while ensuring alignment with Data &amp; Analytics modeling standards</li></ul><div><br>Qualifications<br><br></div><div>A Successful Candidate Will:</div><ul><li><strong>Drive Results:</strong> Consistently achieve measurable benchmarks and optimize delivery speed while maintaining quality and reliability.</li><li><strong>Strategic Mindset:</strong> Ability to define mid- and long-term technical direction for data assets that align with overall business objectives.</li><li>Utilize <strong>Business Insight</strong> by applying knowledge of business and the marketplace to advance the organization’s goals</li><li><strong>Collaborate:</strong> Ability to work effectively in a fully distributed, cross-functional team environment, communicating clearly with both technical and non-technical audiences.</li><li><strong>Action Oriented:</strong> Strong analytical mind and proactive problem-solving abilities, with the capacity to adapt quickly to new technologies and operational changes.</li></ul><div><br><strong>Required Technical Qualifications:</strong></div><ul><li>5+ years of experience in product analytics, preferably within SaaS or fintech environments</li><li>Strong proficiency in SQL and at least one product analytics platform (e.g., Amplitude, Mixpanel, or equivalent)</li><li>Demonstrated experience applying AI tools and workflows to accelerate analysis and deepen insights</li><li>Hands-on experience designing, implementing, and analyzing A/B tests end-to-end</li><li>Experience building and maintaining self-serve dashboards using BI tools (e.g., Looker, Metabase, or similar)</li><li>Proven ability to partner with Product Managers and influence product decisions through data</li><li>Experience working cross-functionally with Engineering and Product to define tracking, instrumentation, and data requirements</li></ul><div><br><strong>Preferred Technical Qualifications:</strong></div><ul><li>Experience in church technology, nonprofit, or payments-related domains</li><li>Familiarity with dbt and modern data stack workflows, or experience collaborating closely with data engineering teams</li><li>Experience establishing product analytics instrumentation and data schemas from the ground up</li></ul><div><br><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br>Additional Information<br><br></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Senior Product Analyst

<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div>As the <strong>Head of Product Design</strong>, you will lead the vision, craft, and execution of user experience and interface design across Tithely’s full product platform. You’ll establish product design as a key function to deliver a great product. While staying close to the work, you will grow and lead a small team of product designers by setting direction, raising the bar for design quality, and partnering closely with Product and Engineering to deliver intuitive, impactful experiences. AI is changing how all functions operate in product development, and you will lead that change for product design.&nbsp;<br><br></div><div>Reporting directly to the CPTO and operating as a peer to the Director of Product, you will help ensure that everything we build is not only functional, but thoughtful, cohesive, and deeply valuable to the churches and ministries we serve.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Drive measurable improvements in usability and customer satisfaction within first year.&nbsp;</li><li>Evaluate and improve the health of the product design function, including team approach, processes, and outputs; and implement a clear plan for ongoing improvement.&nbsp;</li><li>Ensure our product teams feel supported and unblocked by design through strong collaboration, clear communication, and clear ownership.</li><li>Identify and implement opportunities to leverage AI tools and workflows to improve the speed and quality of design output.&nbsp;</li><li>Own and drive the overall design vision, ensuring a consistent, high-quality user experience across all products and platforms.</li><li>Establish and maintain a scalable design system and shared visual language that enables consistency and speed across teams.</li></ul><div><br></div><div>A Successful Candidate Will:</div><ul><li><strong>Plan and align </strong>individual and department goals to help achieve greater company goals; drive engagement through communicating and gaining alignment with your teams.</li><li><strong>Direct Work</strong> at hand in a clear and concise manner while discovering and implementing change that optimizes work processes and efficiencies..</li><li><strong>Ensure Accountability</strong> by holding yourself and others accountable to meet commitments by establishing and communicating clear responsibilities and processes for monitoring work and measuring results.</li><li><strong>Manage Ambiguity</strong> even when things are uncertain or the way forward is unclear, and deal constructively with problems that do not have clear solutions or outcomes.</li><li><strong>Build effective teams</strong> by building a strong identity team that applies their diverse skills and perspectives to achieve common goals in partnership with others.</li><li><strong>Action-oriented </strong>by taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm&nbsp;</li><li><strong>Strategic mindset</strong> by seeing what’s possible, understanding the tradeoffs, and charting a path forward to deliver measurable value for our customers and business.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>8+ years of experience in product design, with at least 3+ years managing and developing designers.</li><li>Strong portfolio demonstrating high-quality design work across both mobile and web applications.</li><li>Proven experience owning and building design systems and scaling design practices.</li><li>Experience improving usability, user satisfaction, and overall product experience through measurable outcomes.</li><li>Experience leveraging AI tools within the product design process to improve efficiency and quality.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>Experience working in a SaaS environment.</li><li>Familiarity with the needs of churches, nonprofits, or small-to-medium-sized organizations.</li><li>Experience building or scaling design teams in a growth-stage company.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br>Additional Information<br><br></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div>

Head of Product Design

<div><strong>About The Role<br>The following areas are approved as remote work locations for this position: Sacramento, Bay Area CA., Miami, FL., Chicago, IL., Baltimore, MD., Detroit, MI., Minneapolis, MN., Cincinnati, OH., Houston, TX.. All other locations are not in consideration for this role at this time.</strong></div><div><br></div><div>The primary goal of the Mid Market Account Executive is to generate leads, develop an account portfolio, and close deals in order to meet quarterly sales booking and revenue quotas in the assigned geographic territory.</div><div><br><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div><br><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical, Dental, and Vision for employee</li><li>70%+ employer-paid premiums for Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Remote</li><li>12 paid company holidays</li><li>15 days PTO to start, increases with tenure&nbsp;</li><li>Paid parental and adoption leave</li><li><strong>Pay Range, $60k-$80k base + $71.5k-$80k variable = $131.5k-$160k OTE</strong></li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>What You'll Do</strong></div><ul><li>Build a pipeline of prospects and manage the sales stages from initiate to close.</li><li>Generate list of prospective churches through research, cold-calling, internet and professional network.</li><li>Required to visit 30-40 churches a month in person.</li><li>Meet and exceed sales revenue and booking goals and overall objectives.</li><li>Educate prospects and clients about Pushpay’s products and services through presentations and product demonstrations.</li><li>Clearly articulate Pushpay’s value proposition and return on investment.</li><li>Build strong interpersonal relationships with church leaders in the assigned geographic territory.</li><li>Collaborate and work with internal Pushpay teams: SDR’s, AE’s, Sales Managers, Marketing team, other partner affiliates to execute company initiatives.</li><li>Plan, direct and coordinate sales support activities, including management of the sales pipeline through Salesforce.</li><li>Ensure all targeted prospect/client contacts and engagement opportunities are recorded in Salesforce.</li><li>Involved in all phases of the sales lifecycle including: identifying and developing leads; developing value propositions; financial deal structuring; to contract negotiation and closing.</li><li>Share industry, deal, and sales “best practice” knowledge with other members of the sales team.</li><li>Be a continuous learner of the competitive landscape (strengths, weaknesses, benefits) and determine how to position Pushpay to win.</li><li>Collaborate with the Partner Success team and Implementation Team to ensure that expectations set during the sales process are met in delivery.</li><li>Provide ongoing feedback that would aid in identifying new market opportunities.</li></ul><div><br><strong>What You'll Bring</strong></div><ul><li>Must have 3-5 years+ successful sales experience.</li><li>Experience in selling in the technology field, preferably SaaS Solutions.</li><li>Working knowledge and/or experience in the faith sector, is a plus.</li><li>Deep understanding of the sector culture, leaders, organizations, and structures.</li><li>Knowledge of the growing church market.</li><li>Strong communication, organizational, and presentation skills with ability to influence decisions.</li><li>Exhibit analytical and problem solving skills and excellent verbal/written skills.</li><li>Proven track record in new business development.</li><li>Experience canvassing and cold-calling into various types of organizations with evidence of success.</li><li>Understand and manage complex sales cycle from researching a prospect, to scheduling demos, negotiation, to contract, and closing a deal.</li><li>Proven negotiation skills.</li><li>Understanding of managing prospects through a CRM application.</li><li>Strong computer skills required for job functions: Mac OSX, Google Platforms Excel, and PowerPoint.</li><li>Self motivated, creative, flexible.</li><li>Prolonged periods of sitting at a desk and working on a computer.</li></ul>

Account Executive, Mid-Market

<div>Ministry Brands is looking for <strong>a Principal Product Marketing Manager </strong>to join our growing team!&nbsp;</div><div><br><strong>Who we are</strong>&nbsp;</div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   &nbsp;</div><div><br>The following locations in the Southeast region are approved remote working locations for this role: Georgia, Tennessee, North Carolina, South Carolina, Alabama, Mississippi, and Florida. &nbsp;</div><div><br><strong>What You'll Do:</strong>&nbsp;</div><div>Reporting to the Senior Director of Product Marketing, you will work collaboratively to position our products effectively, create compelling value propositions and messaging, and enhance awareness, demand, and adoption. This is a senior individual contributor role that leads through expertise, judgment, and influence, not formal people leadership.&nbsp;</div><div><br>The Principal Product Marketing Manager is a senior, high-impact individual contributor responsible for strengthening commercialization across priority growth initiatives. This role will drive go-to-market strategy, positioning, messaging, market clarity, and sales readiness across key solution areas and cross-vertical motions, with particular focus on donor-related opportunities and the commercial inputs that improve pipeline and revenue performance. This person will lead through expertise, judgment, and influence, not formal people management.&nbsp;</div><div><br><strong>Go-to-Market Strategy &amp; Product Launches</strong>&nbsp;</div><ul><li>Own end-to-end commercialization strategy and go-to-market planning for priority initiatives across key solution areas, including launch strategy, audience definition, value story, readiness, and GTM handoff.&nbsp;</li><li>Partner with Product, Sales, Demand Generation, and leadership to prioritize the highest-value plays where stronger positioning, segmentation, packaging, or enablement can improve pipeline performance fastest.Develop launch plans that align product, sales, customer success, and marketing around a shared strategy and timeline.&nbsp;</li><li>Define success metrics for launches and track performance to optimize results over time.</li></ul><div><br><strong>Market Definition, Segmentation &amp; Commercialization Planning</strong>&nbsp;</div><ul><li>&nbsp;Define and refine TAM, ICP/JTBD, segmentation, buyer, and use-case clarity for priority growth plays, in partnership with leadership, RevOps, and Product.&nbsp;</li><li>Identify where current market assumptions are weak, where sharper targeting is needed, and where additional research would improve commercial decision-making.&nbsp;</li><li>Translate market and segment insight into clear commercialization implications for demand generation, sales, packaging, and go-to-market strategy. &nbsp;</li></ul><div><br><strong>Positioning &amp; Messaging</strong>&nbsp;</div><ul><li>Develop differentiated, audience-specific positioning and messaging frameworks for faith-based buyers; including church administrators, parish business managers, diocesan leaders, and ministry staff.&nbsp;</li><li>Translate complex product capabilities into clear, benefit-driven narratives that resonate with both Protestant and Catholic audiences.&nbsp;</li><li>Maintain a messaging architecture that is consistent across channels and evolves with the market.&nbsp;</li><li>Create and refine positioning and message frameworks for priority initiatives, ensuring each motion clearly defines the customer problem, differentiated value, proof, and why now.&nbsp;</li></ul><div><br><strong>Competitive Intelligence &amp; Market Insights</strong>&nbsp;</div><ul><li>Track competitors, market shifts, buyer behavior, and commercial trends within the faith-based software market.&nbsp;</li><li>Conduct win/loss analysis and synthesize market insight to inform positioning, sales strategy, and prioritization decisions.&nbsp;</li><li>Develop commercial insight that helps the business focus on the right segments, motions, and differentiated value stories.&nbsp;</li></ul><div><br><strong>Sales Enablement</strong>&nbsp;</div><ul><li>Develop strategic sales narratives, core enablement materials, and messaging frameworks that equip Sales to win priority opportunities, in partnership with the appropriate teams.&nbsp;</li><li>Partner closely with Sales leadership to understand buyer objections, pipeline dynamics, and competitive challenges.&nbsp;</li><li>Deliver training sessions and messaging workshops to ensure consistent positioning in the field.&nbsp;</li></ul><div><br><strong>Customer &amp; Audience Understanding</strong>&nbsp;</div><ul><li>Conduct qualitative and quantitative research; including customer interviews and surveys to build rich personas and buyer journey maps.&nbsp;</li><li>Surface customer and market insight that informs product strategy, commercialization decisions, segmentation, messaging, and campaign focus.&nbsp;</li><li>Clarify audience distinctions that help Demand Gen and Sales target more precisely and avoid overly broad go-to-market execution.&nbsp;</li></ul><div><br><strong>Content &amp; Campaign Partnership</strong>&nbsp;</div><ul><li>Partner with Demand Generation and Content to improve campaign performance through sharper audience focus, stronger message-market fit, and clearer commercialization inputs.&nbsp;</li><li>Review and provide strategic input on external content: emails, landing pages, webinars, and thought leadership to ensure strong messaging.&nbsp;</li><li>Serve as the subject matter expert for your product areas across all marketing channels.&nbsp;</li></ul><div><br><strong>Cross-Functional Leadership</strong>&nbsp;</div><ul><li>Act as a strategic connector across Product Management, Sales, Demand Generation, Customer Adoption, RevOps, and Marketing to improve alignment on priority commercial initiatives.&nbsp;</li><li>Influence without authority by driving clarity, decision-making, and momentum across a matrixed organization.&nbsp;</li><li>Help raise the quality and consistency of commercialization work through frameworks, standards, and strong cross-functional partnership, not formal team leadership.&nbsp;</li></ul><div><br><strong>Commercialization Process &amp; Operating Rigor</strong>&nbsp;</div><ul><li>Create and improve repeatable PMM frameworks and templates that strengthen commercialization quality across priority initiatives.&nbsp;</li><li>Help define the minimum PMM inputs needed for launches and growth motions, including TAM, ICP, positioning, messaging, proof, readiness, and handoff.&nbsp;</li><li>Clarify where PMM should engage upstream versus downstream to improve efficiency and avoid reactive, low-value work.&nbsp;</li></ul><div><br><strong>Who You Are:</strong>&nbsp;</div><ul><li>7+ years of B2B product marketing experience, with at least 3 years in SaaS.&nbsp;</li><li>Bachelor’s degree in marketing or business, or an equivalent combination of education and experience&nbsp;</li><li>Demonstrated track record owning GTM strategy and execution across multiple product lines.&nbsp;</li><li>Strong positioning and storytelling skills with the experience to take in ideas from a broad set of stakeholders and narrow them down to a sharp and concise message.&nbsp;</li><li>Experience translating complex or technical products into accessible narratives for non-technical buyers.&nbsp;</li><li>Experience defining or refining TAM, ICP, segmentation, and buyer/use-case clarity to improve go-to-market effectiveness.&nbsp;</li><li>Demonstrated success improving commercialization quality through positioning, messaging, readiness, and cross-functional influence.&nbsp;</li><li>Experience creating repeatable frameworks, templates, or operating standards that improve product marketing consistency and execution.&nbsp;</li><li>A strategic thinker with a strong bias for execution – proven track record of leading and delivering results in high-growth environments.&nbsp;</li><li>Strong analytical capabilities and attention to detail – constantly analyzing results and seeking continuous improvement.&nbsp;</li><li>Superb project management skills and confidence to work within a dynamic environment – when priorities change rapidly, you’re able to adapt quickly.&nbsp;</li><li>Comfortable working with and presenting to senior leadership.&nbsp;</li><li>Working knowledge of modern tech stack tools: Salesforce, Project Management Tools (e.g., Monday.com), SharePoint, Power BI, Microsoft Suite, and more.&nbsp;</li></ul><div><br><strong>Preferred Qualifications</strong>&nbsp;</div><ul><li>Experience marketing to faith-based organizations, nonprofits, or mission-driven organizations.&nbsp;</li><li>Background marketing complex B2B SaaS solutions across multiple product areas, verticals, or commercial motions, ideally within faith-based, nonprofit, or mission-driven markets.&nbsp;</li><li>Experience at a company in the $100M–$500M revenue range navigating growth-stage complexity.&nbsp;</li></ul><div><br><strong>Benefit offerings designed to promote a life of balance!  </strong>&nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.  <br>  <br><strong>Robust healthcare options</strong> – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div>&nbsp;</div><div><strong>Flexible paid time off – </strong>There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!  &nbsp;</div><div>&nbsp;</div><div><strong>Paid parental leave</strong> – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.  &nbsp;</div><div>&nbsp;</div><div><strong>Mental health support </strong>–<strong> </strong>Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.  &nbsp;</div><div>&nbsp;</div><div><strong>Professional development reimbursement </strong>–<strong> </strong>Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div>&nbsp;</div><div><strong>Employee Recognition &amp; Rewards - </strong>At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.&nbsp;</div><div>&nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  &nbsp;</div><div>&nbsp;</div><div>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

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