<div><strong>About the Role</strong></div><div>We are looking for a transformational and operationally rigorous leader to lead, coach, and scale a high-performing team of Ministry Growth Partners to hit expansion revenue targets.. This role sits at the center of customer growth, retention, and strategic alignment across our installed base of more than 14,000 customers.<br><br></div><div>As Pushpay continues to evolve our Staq platform and introduce new product offerings, this leader will architect and operationalize a proactive customer growth motion focused on expanding customer value, increasing product adoption, and driving long-term partnership outcomes.<br><br></div><div>This role is equal parts strategic leadership, operational excellence, and customer advocacy. The ideal candidate is passionate about building high-performing teams, creating measurable systems and KPIs, and partnering cross-functionally to ensure customers remain deeply aligned to Pushpay’s vision, products, and long-term roadmap.<br><br></div><div>This leader will directly influence company-wide Net Revenue Retention (NRR), customer expansion, and strategic account health.<br><br></div><div>&nbsp;</div><div><strong>Why This Role Matters</strong></div><div>This role is foundational to Pushpay’s next phase of growth. As we continue to evolve our platform and deepen relationships with our customers, this leader will build, coach and inspire the team that ensures our church partners grow alongside us.<br><br></div><div>The Manager, Customer Growth translates company strategy into daily frontline success. By developing high-performing reps, sharpening consultative sales execution, and actively supporting strategic expansion deals, you will play a pivotal role in delivering Net Revenue Retention (NRR) and helping ministry partners accomplish more through technology.<br><br><br></div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.<br><br></em><br></div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week-COS only</li><li>Remote</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>20 days PTO to start, increases with tenure and seniority.</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range: $90k-$100k base + $50k-$70k variable = $140k-$170k OTE, depending on location.</strong></li></ul><div><br></div><div><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.<br></em><br></div><div><strong>The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.<br><br></strong><br></div><div>&nbsp;</div><div><strong>What You'll Do</strong></div><div>Build and Scale the Account Growth Function</div><ul><li>Design and lead Pushpay’s proactive account growth and expansion strategy across a customer base of 14,000+ organizations.</li><li>Build and develop a high-performing Account Management and Growth organization focused on retention, expansion, product adoption, and customer outcomes.</li><li>Create scalable systems, playbooks, segmentation strategies, and operating rhythms to support long-term growth.</li><li>Establish rigorous inspection and accountability frameworks with clearly defined KPIs, dashboards, forecasting, and operational cadences.</li><li>Drive Net Revenue Retention and Customer Expansion.</li><li>Own strategic initiatives focused on improving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), product adoption, and customer lifetime value.</li><li>Develop targeted motions for cross-sell, upsell, migration, adoption, and customer expansion tied to Pushpay’s evolving platform strategy.</li><li>Partner closely with Customer Success, Product, Marketing, Finance, and Sales to align customer growth initiatives to company priorities.</li><li>Build programs that intentionally drive customer alignment to new and existing Pushpay products and services.</li><li>Deal Coaching &amp; Co-Selling: Actively participate in discovery calls, customer presentations, and commercial negotiations alongside reps to help advance and close strategic opportunities.</li><li>Pipeline &amp; Forecast Inspection: Conduct weekly 1:1 pipeline reviews to inspect deal stage accuracy, identify deal risks, and maintain precise monthly/quarterly TMNR forecasts.</li><li>Rep Enablement &amp; Hiring: Recruit, onboard, and continuously develop Ministry Growth Partners on consultative selling, whitespace mapping, and Pushpay product adoption.</li></ul><div><br></div><div><strong>Support Strategic Customer Alignment</strong></div><ul><li>Partner closely with Strategic Customer Success Managers to support retention, growth, executive alignment, and long-term strategic success across Pushpay’s top customer accounts (Top 350).</li><li>Ensure Pushpay maintains deep executive alignment with key customer stakeholders and proactively identifies risks, opportunities, and evolving customer needs.</li><li>Build processes to “look around corners” for strategic customers — ensuring visibility into organizational changes, future initiatives, adoption risks, and growth opportunities.</li><li>Serve as an executive escalation and partnership leader for high-impact customer relationships.</li></ul><div><br></div><div><strong>Advocate for the Customer Across the Organization</strong></div><ul><li>Act as a strong internal voice of the customer across Product, Customer Success, Growth, and Executive Leadership.</li><li>Champion customer-first decision making while balancing company growth objectives.</li><li>Create mechanisms for surfacing customer insights, trends, risks, and opportunities to senior leadership.</li><li>Help shape product roadmap discussions and strategic priorities through customer feedback and market intelligence.</li></ul><div><br></div><div><strong>&nbsp;What Success Looks Like</strong></div><div><strong>Within the First 6–12 Months</strong></div><ul><li>Build and operationalize a scalable Account Management and Growth framework across Pushpay’s customer base.</li><li>Establish clear segmentation strategies, customer growth motions, KPI dashboards, forecasting processes, and operational cadences.</li><li>Hire, develop, and align a high-performing team focused on retention, expansion, and product adoption.</li><li>Create strategic partnership models with Customer Success, Product, Growth, and Executive Leadership teams.</li><li>Implement structured engagement and account planning processes for Pushpay’s strategic customers.</li><li>Build customer insight and feedback loops that help shape retention strategy, product alignment, and customer growth opportunities.</li><li>Support the rollout and adoption strategy tied to new platform capabilities and Staq transformation initiatives.</li></ul><div><br></div><div><strong>Within 12–18 Months</strong></div><ul><li>Improve Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance.</li><li>Drive measurable expansion growth through intentional cross-sell, upsell, and product alignment strategies.</li><li>Establish a high-performing, KPI-driven Account Management and Growth organization with strong operational rigor and forecasting accuracy.</li><li>Increase strategic customer engagement and executive alignment across Pushpay’s top accounts.</li><li>Create a proactive customer partnership culture focused on long-term value creation, retention, and customer growth.</li><li>Deliver measurable improvements in product adoption, attach rates, and overall customer health across the installed base.</li></ul><div><br></div><div><strong>Key Metrics &amp; Areas of Accountability</strong></div><ul><li>Net Revenue Retention (NRR)</li><li>Expansion MRR / TMNR</li><li>Product Adoption &amp; Attach Rates</li><li>Strategic Account Health</li><li>Customer Retention</li><li>Forecast Accuracy</li><li>Pipeline Creation within Existing Customers</li><li>Cross-Sell / Upsell Performance</li><li>Customer Executive Engagement</li></ul><div><br></div><div><br></div><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>3 to 5 years total in SaaS sales/expansion, with 3+ years directly managing quota-carrying reps (or a proven track record as a top-performing AE with team lead experience) and / or Ministry experience—as a pastor, executive pastor, operations leader.</li><li>Proven history of coaching reps to achieve or exceed expansion revenue quotas (NRR / MRR).</li><li>Hands-on experience managing sales cycles, pipeline mechanics, and forecasting in Salesforce.</li><li>Proven experience building and scaling account management or customer growth organizations.</li><li>Strong operational and analytical mindset with experience building KPI-driven systems.</li><li>Experience managing strategic or enterprise customer relationships.</li><li>Demonstrated success driving retention, expansion, and customer adoption in a SaaS environment.</li><li>Strong executive presence with the ability to influence across senior leadership teams.</li><li>Ability to balance customer advocacy with commercial growth objectives.</li><li>Experience leading through transformation, change management, or platform evolution is strongly preferred.</li></ul><div><br></div><div><strong>Leadership Characteristics</strong></div><ul><li>Customer-obsessed</li><li>Ministry minded</li><li>Operationally rigorous</li><li>Highly collaborative</li><li>Strategic and forward-thinking</li><li>Data-driven decision maker</li><li>Strong coach and talent developer</li><li>Comfortable operating in ambiguity and scaling environments</li><li>High ownership mentality with bias toward execution</li><li>Skilled at cross-functional alignment</li></ul><div><br></div><div><br></div><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our <a href="https://pushpay.com/about-us/careers/united-states">career page</a> to learn more.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.<br><br></div><div><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us.</div><div>&nbsp;</div>

Manager of Customer Growth, Nurture

<h3>Position Description</h3><p>Edify promotes holistic and high-quality Christ-centered education in partnership with low-fee independent Christ-centered schools. The Salesforce Systems and Engagement Officer is a full-time position that will thrive in a challenging, innovative, and empowering mission-focused work environment. This role will play a hybrid role that balances technical data execution with user-facing training and support across our Latin America operations. As Edify continues to scale, this position bridges the gap between the technical backend (automation, SQL, and database management) and staff enablement (training, onboarding, and adoption.</p><p>This role is designed as a blend of technical and user enablement work: some of your time will be focused on technical sustainability, system configurations, and exploring programmatic solutions, and some will be dedicated to empowering our field staff in Latin America, running training sessions, and translating user feedback into clear system improvements. This position reports to the Salesforce Lead and will work closely with our Salesforce Engagement Officer in Africa.</p><h3>Work Environment</h3><p>This position will be full-time based in any of Edify operational countries in Central or South America, reporting to the Salesforce Lead. The atmosphere of Edify is one where you can expect to perform widely varied tasks related to the role.</p><h3>Travel Expectation</h3><p>The position requires the ability to travel as needed. Up to 25% travel may be required for regional/global conferences, gathering field feedback, or training staff. In addition to regional travel, Edify holds an annual all-staff meeting, alternating in a US-based or international location each year. Travel would be required to attend this meeting.</p><h3>Primary Responsibilities:</h3><ul><li>Technical Administration & Data Engineering</li></ul><ul><li>AppExchange & Tech Stack Management: Assist in the administration, troubleshooting, and optimization of Edify’s third-party Salesforce ecosystem and integrated packages. This includes managing forms (FormAssembly), offline mobile data collection tools (Taroworks), document generation apps (PDF Butler), and learning management systems (IDE/TalentLMS).</li><li>Data Auditing & SQL/SOQL: Utilize SQL/SOQL to query databases, troubleshoot data inconsistencies, and audit data integrity/hygiene. Master Bulk Import Tools and/or Data Loader to manage large-scale data migrations with high precision.</li><li>Advanced Excel Analytics: Leverage advanced Excel functions (VLOOKUPs, pivot tables, data cleaning formulas) to manipulate, format, and audit complex relational datasets before system ingestion.</li><li>Configuration & Flows: Design, test, and maintain Salesforce Flows, validation rules, and custom formulas to drive platform efficiency and enforce data integrity.</li><li>Reporting & Visualization: Partner with global stakeholders to build, optimize, and maintain complex dashboards and unified reports for leadership, ensuring metrics are clear and accurate.</li><li>Code Foundations: Under the guidance of the Salesforce Lead, actively learn and apply basic Apex or Javascript programming and custom configurations to help systematically absorb consultant-led technical tasks.</li></ul><ul><li>Training, Enablement & Change Management (50%)</li></ul><ul><li>Regional Onboarding & Training: Lead the Salesforce platform onboarding and continuous training of the operations staff in Central and South America, translating complex platform configurations into practical, easy-to-understand daily workflows.</li><li>Process Optimization & "Ride-Alongs": Actively engage field staff through interviews, focus groups, and virtual "ride-alongs" to identify system friction points, simplify data-entry burdens, and streamline field processes.</li><li>Localized Helpdesk Support: Manage the regional Central America and South America technical support queue. Act as an empathetic, collaborative partner to solve staff errors and system bugs, escalating to the Salesforce Lead when necessary.</li><li>Knowledge Base Management: Keep all training resources, Salesforce Knowledge articles, and LMS enablement content up-to-date and tailored to the unique operational context of the staff in Central and South America.</li></ul><h3>Experience and Education Required:</h3><ul><li>Salesforce Experience: 2–4 years of hands-on experience as a Salesforce Administrator or Power User. Salesforce Certified Administrator designation is required (or must be earned within the first 3 months).</li><li>Data & SQL Proficiency: Definite, proven experience working with relational database concepts and querying data via SQL or SOQL.</li><li>Advanced Excel Skills: Mastery of Excel for data manipulation, audit preparation, and data cleaning.</li><li>Enablement & Training Aptitude: Prior experience in software training, customer service, technical onboarding, or user support. Excellent presentation and communication skills.</li><li>Bilingual Fluency: Complete professional fluency in English and Spanish (written and verbal).</li></ul><h3>Additional Preferred Technical Qualifications:</h3><ul><li>Integrated Apps Familiarity: Previous hands-on experience configuring or troubleshooting tools like Taroworks, FormAssembly, or PDF Butler.</li><li>Coding Aptitude: Prior experience with, or a defined, strong interest in learning code (Apex, JavaScript, or Python) to expand into programmatic Salesforce development.</li><li>Salesforce Ecosystem Familiarity: Experience with Non-Profit Success Pack (NPSP) or Sales Cloud, and familiarity using JIRA for agile change tracking.</li></ul><h3>Additional Requirements:</h3><ul><li>Personal confession of faith in Jesus Christ and commitment to Edify’s mission.</li><li>Living example of servant leadership, humble and willing to learn.</li><li>Passionate about Edify’s mission and alleviating global poverty.</li><li>A high degree of integrity.</li><li>Excellent listening skills to understand issues, risks, and goals.</li><li>Ability to work tactfully with others, displaying integrity, discernment, sound judgment, and confidentiality.</li><li>Ability to travel as needed.</li></ul><h3>About Edify</h3><p>The vision of Edify is to see Flourishing, Godly Nations, and we seek to accomplish this by improving and expanding sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 16 countries, including Bolivia, Burkina Faso, the Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Kenya, Liberia, Nigeria, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify serves low-fee independent Christ-centered schools through three primary avenues: loans, training, and education technology.</p>

Salesforce Systems and Engagement Officer

<h3>Role Description</h3>
<p>This role contributes to the development, customization, and maintenance of HOPE’s Salesforce instance and connected platforms, ensuring data integrity, user accessibility, and system efficiency. This role will require technical expertise to design and implement innovative solutions that address business needs. S/he will regularly work with cross-functional teams and serve as a technical lead on projects that support the mission of HOPE International and the quality of our fundraising-related operations.</p>
<ul>
<li><strong>Location:</strong> Lancaster, PA preferred, remote considered</li>
<li><strong>Level:</strong> Professional</li>
<li><strong>Salary range:</strong> $60,000-$67,000</li>
<li><strong>Type:</strong> Full-time</li>
<li><strong>Department:</strong> Information Technology</li>
<li><strong>Reports to:</strong> CRM Systems Manager</li>
</ul>
<h3>Responsibilities</h3>
<ul>
<li>Promote and contribute to the fulfillment of HOPE International’s mission and vision.</li>
<li>Salesforce development and governance</li>
<li>Design, develop, and maintain solutions on HOPE’s Salesforce instance and connected platforms, using nonprofit-specific objects, automations, Lightning components, and declarative development</li>
<li>Configure and maintain integrations between Salesforce and other solutions to ensure reliable, accurate data movement across the organization</li>
<li>Ensure security and data privacy by incorporating secure coding practices, recommending improvements, and helping ensure solutions align with organizational and industry standards</li>
<li>Actively participate in Agile and DevOps practices, including version control, sandbox management, release management, and the team’s work management process</li>
<li>Collaboration and project leadership</li>
<li>Translate business needs into solutions by gathering and reviewing requirements, collaborating with requestors throughout the development process, and promoting user adoption through training and documentation</li>
<li>Serve as the technical lead for interdepartmental projects such as end-of-year receipting initiatives and software implementations</li>
<li>Create and maintain technical documentation and knowledge base articles for end users</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li>
<li>Bachelor’s degree required, with a bachelor's degree in information or computer science, engineering, finance, or business management preferred</li>
<li>Salesforce Certified Platform Administrator required, Salesforce Certified Platform Developer preferred</li>
<li>Experience with Apex, Lightning Web Components, system integrations (REST/SOAP), and third-party APIs</li>
<li>Demonstrated excellence in team communication and organizational skills</li>
<li>Initiative in analyzing, researching, and implementing system improvements</li>
<li>Creativity, flexibility, and the ability to solve issues gracefully under pressure</li>
<li>Ability to communicate technical solutions, strategies, and value to non-technical audiences</li>
<li>Demonstrated desire to help people experiencing material poverty find hope and dignity through discipleship and access to financial tools</li>
<li>Experience in non-profit or technology sectors preferred</li>
</ul>
<h3>About the Company</h3>
<p>HOPE International</p>

Remote Christian Salesforce Jobs

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