<div>The Direct to Consumer (DTC) team is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation.</div><div>&nbsp;</div><div>The Manager of Social Media &amp; Partner Marketing is responsible for the day-to-day, customer-obsessed management and growth of multiple brands’ social media accounts by executing content-driven strategies that create engagement, build brand awareness, and drive multi-channel traffic &amp; sales. Working with the Director of Social Media &amp; Partner Marketing, and in cross-functional collaboration with Publishing and DTC Brand teams, the Manager will develop, create and execute tactics for owned and partner (author, influencer) social media accounts to drive audience growth, engagement and traffic to DTC sites.</div><div>&nbsp;</div><div><strong>Responsibilities<br></strong><br></div><ul><li>Own social media execution for a portfolio of brands (Instagram, TikTok, Facebook, X, Pinterest), including strategy, scheduling, content creation, copy writing, and reporting.</li><li>Be energized by real-time storytelling, capitalizing on moments in culture, with a lens towards brand fit.</li><li>Support strategic priorities to foster and grow the DTC brands’ footprint on social media and engagement.</li><li>Use social analytics tools to monitor performance and identify trends, then turn insights into actionable recommendations and new content strategies.</li><li>Communicate clearly with key external partners, especially authors and publishing stakeholders, to execute campaigns and share deliverables.</li><li>Contribute to content production: create original short-form videos, adapt brand and author assets for social use, and collaborate with the creative team on social-first design.</li><li>Support cross-functional campaigns: work with publisher and brand teams to align messaging, calendars, and creative.</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Work Experience:</strong></div><ul><li><strong>&nbsp;</strong>4-5 years total experience in a marketing role required; 1 year of social media management experience in a brand, agency or editorial setting required.</li><li>Strong understanding of video content strategy and an ability to create short-form video content optimized for Instagram Reels and TikTok</li><li>Finger on the pulse of global and regional social and cultural trends.</li><li>Knowledge and understanding of social channels (Instagram, YouTube, Facebook, X, Snapchat, Pinterest, Giphy, TikTok, etc.) and how each platform can be used most efficiently in different scenarios.</li><li>Experience using social media management and monitoring tools (Falcon, Iconosquare, Later, Flick, Sprout Social, etc.) to further goals.</li><li>Ability to interpret data to understand campaign performance and create actionable programs on social platforms.</li><li>Experience working with content partners (e.g. influencers) a plus.</li><li>Experience with e-commerce driven social media strategies a plus.</li></ul><div><br><strong>Education: </strong>Bachelor’s in Marketing or related field</div><div>&nbsp;</div><div><strong>Knowledge:&nbsp;</strong></div><ul><li>Comfortable with core social media marketing metrics</li><li>Active and engaged with social media platforms, with a pulse on emerging trends</li><li>Strong understanding of content creation</li><li>Foundational understanding of affiliate marketing</li></ul><div><br><strong>Skills:</strong>&nbsp;</div><ul><li>Exceptional written and verbal communication skills</li><li>Creative problem solver, with a strong attention to detail</li><li>Agile mindset, with the ability to pivot calendars, strategies and plans to ensure relevance and resonance</li><li>Ability to translate strategy into brand-specific tactics and communication points</li><li>Ability to create basic social graphics, create and edit Reel and TikTok videos, and write engaging social copy</li><li>Foundational cross-channel analytics capabilities, with comfort tracking core metrics in Excel</li></ul><div>&nbsp;</div><div>The salary range for this position is $55,000 – $75,000. We recognize that attracting the best talent is key to our strategy and success as a company.&nbsp; As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.&nbsp; The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. &nbsp;</div><div>&nbsp;</div><div>In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.</div>

Social Media & Partner Marketing Manager

<div><strong>About the Role</strong></div><div>At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. Additionally, you will proactively build and grow relationships with senior staff and executive contacts of these strategic customers. The customer satisfaction you foster will help you retain our customers.</div><div><br><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div><br><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical, Dental, and Vision for employee</li><li>70%+ employer-paid premiums for Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Remote: TX only</li><li>12 paid company holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO to start, increases with tenure <em>(PTO varies by position)</em></li><li>Paid parental and adoption leave</li><li><strong>Compensation: $100k base + $22k variable = $122k OTE</strong></li></ul><div><br><strong>The following state is approved as a remote work location for this position: Texas - All other states are not in consideration for this role at this time.</strong></div><div><br><strong>What You'll Do</strong></div><ul><li><strong>Revenue Retention:</strong> You will have targets and goals that ensure our customers stay customers.</li><li><strong>Adoption Target:</strong> We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.</li><li><strong>Upsell:</strong> We are building the most powerful engagement platform in the market. You will be responsible to sell additional products and features.</li><li><strong>High Sales Activities:</strong> You will have the opportunity to work with a significant number of key customers, with at times complex needs, and with that comes a responsibility to make a large volume of calls and emails.</li><li><strong>Pushpay Product Training and Assistance:</strong> You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.</li><li><strong>Travel:</strong> When travel restrictions are lifted, you will lead business review presentations on-site with customers to build relationships, value propositions, and work towards a predetermined outcome of success.</li><li><strong>Relational competence:</strong> The ability to grow relationships and engagement with senior and C-level executives with our most strategic customers.</li><li>Manage the full-cycle renewal process from prospect to close: Complete Discovery Calls with Decision Makers, Negotiate and Close deals.</li><li>Other related duties as assigned.</li></ul><div><br><strong>What You'll Bring</strong></div><ul><li>Bachelor’s Degree or additional equivalent years of experience.</li><li>You have at least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process.</li><li>You’ve used and have working knowledge of Salesforce.com or a similar CRM system.</li><li><strong>Must have</strong> a strong understanding of the Not-for-Profit, Education, or Faith verticals.</li><li>Established connections within the industry.</li><li>Proficiency with popular technology platforms used in the sector.</li><li>Proven track record with quota/ target attainment.</li><li>Ability to build relationships with large account sets.</li><li>Managed large, strategic accounts in prior roles.</li><li>Ability to build relationships with key executives, senior management and decision makers both internally and with your customers.</li><li><strong>Excellent Communicator:</strong> Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.</li><li><strong>Problem Solver: </strong>You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.</li><li><strong>Multi-Tasking: </strong>The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You thrive when you are busy with lots of things to accomplish during the day. You feel a sense of satisfaction when you are able to accomplish a full day of work.</li><li><strong>Business Minded: </strong>You love learning technology, and have impeccable business acumen.</li><li><strong>Detail Oriented: </strong>You handle details accurately and in a timely manner. You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail.</li><li><strong>People Person: </strong>You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues. Your customer service and communication skills are top-notch, both over the phone and in email. You see no problem with building relationships with all types of people at all levels within an organization.</li><li><strong>Performer: </strong>You love to set goals and see those goals through to success. You want to achieve your metrics monthly, quarterly, and annually. You don’t settle for the status quo. You love to “over” perform and can show your successes.</li><li><strong>Naturally Curious: </strong>You love to learn about why and how things work. Your favorite question as a child was “Why?”. You like to spend time understanding your customer’s needs in detail, and how you can help. You look for ways to be better every day.</li><li><strong>Fun and Fast Paced:</strong> You like the startup world. You enjoy fast-paced roles, with lots to do. You are ok with change and ambiguity as we grow. You want to work with other fun people, who enjoy learning and helping each other. You know that great teams are made of great people.</li></ul><div><br>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div><br>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.</div><div><br><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good. In the 2021 financial year we were honored to process US $6.9 billion in charitable giving. We’re growing fast, including an exciting acquisition in 2021, and we need driven talent. Join Pushpay and grow with us!</div>

Customer Success Manager, Strategic

<div><strong>About the Role</strong></div><div>The Technical Support Representative position is a perfect blend of customer care and tech support. You'll be providing technical support and troubleshooting for our two main categories of users:</div><div>1) Our church/non-profit partners.</div><div>2) The end-users that are giving/donating to our partners.</div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week; COS only</li><li>Remote; EST states only</li><li>12 paid company holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO, to start, increases with tenure and seniority</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range:</strong><ul><li><strong>EST States: $41,850 - $48,360, depending on location.</strong></li><li><strong>COS: $43,650 - $53,350</strong></li></ul></li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong><em>The following EST states are approved as remote work locations for this position: FL, GA, IN (EST only), MI, NC, OH, PA, SC, TN (EST only), VA - All other states are not in consideration for this role at this time.</em></strong></div><div>&nbsp;</div><div><strong>What You'll Do</strong></div><ul><li>Being a First Responder on the Support Team that provides technical support and troubleshooting for our two main categories of users: 1) Our church/non-profit partners 2) The end-users that are giving/donating to our partners.</li><li>Operating as the primary responder to support inquiries through the established support channels.&nbsp;</li></ul><div>o Ticketing System</div><div>o Live Chat</div><div>o Phone</div><div>o Email</div><ul><li>Delegating inquiries that are to be handled by other members of the Customer Success Division.</li><li>Keeping to strict customer Target Response Times and checking in with Support Leadership on a regular basis to report overall status.</li><li>Assisting with and supporting the customer through every stage of the customer journey from onboarding of the product to their potential exit from the product.</li><li>Organizing, tagging, and tracking common issues to follow trends for escalation.</li><li>Be a key player in platform improvement by keeping Support Leadership informed often.</li><li>Providing accurate, timely reports and forecasts, as needed, for management.</li><li>Contributing daily to customer knowledge-base repositories and support the use of those repositories across the Customer Success Division.</li><li>Providing timely internal support for the Customer Success Department, as it relates to troubleshooting customer issues outside of other department members’ knowledge or assisting with time sensitive customer requests.</li><li>Assisting with a customer’s account cancellation to confirm details around the cancellation.</li><li>While performing the duties of this role, regularly required to stand or sit, reach, bend, and move about the facility. Facility is a normal office environment with variation of temperature and lighting.</li></ul><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>College degree in Communications, or related field is preferred.</li><li>Minimum 1 year of experience in Customer Support or Tech Support role.</li><li>Bi-lingual (English &amp; Spanish) Preferred.</li><li>Experience with CRM software (e.g. Salesforce) is a major plus.</li><li>Expert understanding of customer service processes.</li><li>Self starter with proactive mindset and minimum need for supervision.</li><li>Persistence and determination to deliver results.</li><li>Excellent communication and management abilities.</li><li>Well-organized and strong work ethic.</li><li>Ability to manage multiple, concurrent support relationships.</li><li>Ability to anticipate change and adjust priorities accordingly.</li><li>Understanding of key drivers for local church success.</li><li>Understanding of industry culture, products and services.</li><li>Excellent eye for detail – ability to create accurate and high quality pieces of work.</li><li>Genuine interest in business, especially as it relates to the church and non-profit space.</li><li>A love for problem solving, especially in technical online software issues.</li><li>A passion to serve, help, and assist in whatever capacity possible.</li><li>Experience in direct customer or client-facing roles.</li><li>Interest in implementing feedback and dedicated to the improvement of your skills and work.</li><li>The ability to quickly adapt to new situations and think on your feet.</li><li>A desire to help people and improve the customer experience.</li><li>Must be a TEAM player – this role won’t work well if you don’t work well with others.</li><li>Available to work Sundays.</li></ul><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.</div><div><strong>About Pushpay</strong></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div><div>**Applications will be taken on an ongoing basis</div><div><br></div>

Technical Support Representative

<h3><strong>About Subsplash</strong></h3><div>Originally based in Seattle, now fully remote, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Since being founded in 2005, we have pioneered the market with the first ever church mobile app. we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div><div><br></div><h3><strong>About the Team</strong></h3><div>We are a team of Product Managers and UX Designers who are responsible for maximizing the value delivered to our customers on the Subsplash platform. Our platform includes products like Media, Giving, Events, People, Apps, and Websites, which our customers use to create experiences for their end users. Our status as a content platform creates a unique set of challenges for our team, demanding that we keep both the client and end-user experience in mind in our designs, planning, and strategy. We focus on empathizing with our customers and their users to identify their problems and pain points and ensure that we deliver high-value, delightfully simple solutions. We fight against complexity and aim to create simple, thoughtful, and crafted experiences that solve those problems.</div><div><br></div><h3><strong>About the Role</strong></h3><div>As a Product Manager I at Subsplash, you are responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing as well as the CEO and leadership to bring experiences to life.</div><div><br>The Product Manager I also ensures that the product supports the company’s overall strategy and goals. You are responsible for helping Subsplash evaluate opportunities and determine what gets built and delivered to delight customers and users. You are tasked with helping to ensure our revenue and customers satisfaction goals re met. You will know customers and users well, become an expert on the product. Because you play a central role in your organization — always gathering valuable intelligence from various stakeholders, customers, and your market — you are in a unique position to define the success of your product. Your role as the product’s strategist and evangelist will be central to your success and the success of your products.</div><div><br></div><h3><strong>Qualifications</strong></h3><ul><li><strong>2-3 years of relevant product management experience in a SaaS environment. This means you have shipped quality software to a production environment, gauged usage / adoption, and adapted accordingly</strong></li><li>Bachelor’s Degree or equivalent experience required</li><li>Obsessed with knowing what our users and customers are doing and how they’re doing it combined with the ability to interact directly with them to learn more about them and understand their pain points</li><li>Familiarity with the use of Agile-influenced frameworks/practices (e.g. Scrum) for building SaaS products</li><li>Bias for action. Willingness to roll up the sleeves and do what is necessary to meet team goals</li><li>Strong collaborative leadership, problem-solving skills and time management, including ability to manage multiple and competing priorities simultaneously.</li><li>High attention to detail</li><li>Excellent written and verbal communication skills.</li><li>Ability to translate complex business and technical issues into actionable work for a development team</li><li>Strong analytical skills and comfortable drawing metric-based conclusions</li><li>Ability to deliver results for complex or ambiguous problems</li></ul><div><br><strong>Compensation</strong></div><ul><li>The total compensation for this role is between $100,000-120,000/yr.&nbsp;</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not currently reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits<br></strong>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay.</em></div><div>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div>

Product Manager I

<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<div><strong>Location</strong>: Remote / Hybrid <br><br>Must be able to work from <strong>9am-5:30pm ET Monday through Friday</strong><br><br><strong><em>Who We Are</em></strong> <br>Servant Keeper is on a mission to multiply ministry impact. <br><br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people. <br><br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose. <br><br>Our Core Values aren’t just wall art — they’re how we operate: <br>🙌 Servant Heart – We lead by serving first <br>💪 Grit – We find a way, even when it’s hard <br>🚀 Never Satisfied – We improve relentlessly <br>🤝 Community – We are better together <br>✅ Do What You Say – Integrity is non-negotiable <br><br><strong><em>What You’ll Do </em></strong><br>As a Sales Assistant, you’ll be the warm welcome and steady engine behind our sales and upsell motions. You’ll often handle the first interaction many ministry leaders have with our brand and ensure every handoff is smooth, timely, and relational. You’ll support our Sales Lead and Account Executives with research, organization, and insight — helping us scale our reach with excellence. <br><br>You will: <br>- Manage inbound sales calls and be the front-line voice of Servant Keeper <br>- Qualify leads and move them into the appropriate pipeline <br>- Assist with lead research, email campaigns, and screening calls <br>- Keep Salesforce tidy and accurate with up-to-date notes <br>- Participate in sales meetings and provide feedback from the front lines <br>- Bring positive energy, precision, and a deep sense of mission <br><br><strong><em>What You Bring </em></strong><br>- Passion for ministry and heart for service <br>- Strong communication and interpersonal skills <br>- Detail-oriented with excellent task management abilities <br>- Proactive and coachable — hungry to grow <br>- Track record of meeting goals and driving results <br>- Experience with Salesforce or similar CRM systems <br><br><strong><em>What You Get </em></strong><br>- A mission-driven role where your work truly matters&nbsp;<br>- $20/hour, 40 hours per week<br>- Medical, dental, and vision insurance&nbsp;<br>- Paid time off<br>- Life and disability insurance&nbsp;<br>- HSA and FSA options&nbsp;<br>- 401(k) with company match&nbsp;<br>- Access to wellness resources&nbsp;<br>- A team that’s purpose-first and people-always&nbsp;</div>

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