<div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are seeking individuals that are enthusiastic about a future where technology and creativity intersect, where exceptional work is motivated by astute analysis.</div><div><br>As a <strong>Sr. Software Engineer in Test,</strong> your responsibilities will include ensuring the quality and functionality of our solutions by designing and implementing testing processes. You will develop test plans, create test cases, and execute various testing methodologies to identify software defects. You will collaborate closely with our development teams to ensure that software products meet specified requirements and adheres to quality standards before being released to users.</div><div><strong><br>Responsibilities</strong></div><ul><li>Help our Engineering team develop world class B2B SaaS product</li><li>Define testing strategy</li><li>Design test plans, scenarios, scripts, documentation and procedures</li><li>Analyze test results and report findings</li><li>Participate in agile ceremonies, and participate in team development by both manually testing features and bugs as well as writing automated tests within the confines of a sprint.</li><li>Collaborate with development, product, and customer teams to engineer solutions to bugs and identify areas for improvement for our suite of products</li><li>Manage the bug triage and remediation process</li><li>Lead testing efforts for new features from design through release.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>8+ years of software testing experience with SaaS platforms</li><li>5+ years of automated testing experience (web applications, mobile applications and APIs)</li><li>Strong knowledge of software QA methodologies, tools and processes</li><li>Experience with automation testing platforms such as playwright, Mabl, and cypress</li><li>Experience working in an Agile development process</li><li>Proficiency in JavaScript / TypeScript or similar</li><li>Experience reporting and documenting defects</li><li>Possess a strong understanding of the SDLC</li><li>You will be working closely within a fast-paced product team—so excellent communication + collaboration skills are a must</li><li>Experience testing RESTful web services</li></ul><div><strong><br>Nice To Have</strong></div><ul><li>Database knowledge, Microsoft SQL Server preferably</li><li>Experience with modern Javascript libraries</li><li>Experience with source control, Github preferably</li><li>Experience working with B2B SaaS, CRM, or other cloud-based software is a plus.</li><li>Experience working with remote software teams is a plus.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Sr. SDET

<div><strong>Position Summary<br></strong><br></div><div>The Data Architect will design, build, and maintain PreBorn’s data architecture to ensure reliable, secure, and scalable data systems that support fundraising, program impact reporting, operations, and leadership decision-making. The role will also steward the ministry’s data ecosystem by helping manage relationships with external vendors and partners. This role bridges technical execution with organizational strategy, ensuring data is accessible, trustworthy, and aligned with PreBorn’s mission.<br><br></div><div><strong>Key Responsibilities<br></strong><br></div><div><strong>Data Architecture &amp; Strategy<br></strong><br></div><ul><li>Design and maintain enterprise data architecture, including data models, schemas, and integration patterns</li><li>Develop and document data standards, governance practices, and best practices</li><li>Align data architecture with organizational goals, reporting needs, and growth plans</li><li>Develop an annualized data roadmap aligned to ministry priorities</li></ul><div><br><strong>Hands on Data Integration &amp; Systems<br></strong><br></div><ul><li>Architect and manage integrations between CRM systems (e.g., donor management), financial systems, program databases, and third-party platforms</li><li>Oversee ETL/ELT pipelines to ensure data accuracy, consistency, and availability</li><li>Support migration and modernization of legacy data systems when needed</li></ul><div><br><strong>Analytics &amp; Reporting Enablement<br></strong><br></div><ul><li>Partner with leadership, fundraising, program, and operations teams to understand reporting and analytics needs</li><li>Enable dashboards and analytics tools by ensuring clean, well-structured data</li><li>Support impact measurement, donor reporting, and compliance requirements</li><li>Enable self-service analytics where appropriate</li></ul><div><br><strong>Data Security &amp; Compliance<br></strong><br></div><ul><li>Ensure data security, privacy, and access controls in accordance with best practices and applicable regulations</li><li>Implement data quality monitoring and validation processes</li><li>Support disaster recovery and business continuity planning for data systems</li><li>Document system changes, decisions and issues</li><li>Act as the primary escalation point for data issues</li></ul><div><br><strong>Collaboration &amp; Leadership<br></strong><br></div><ul><li>Collaborate with developers, analysts, and external vendors</li><li>Provide technical guidance and mentorship related to data architecture</li><li>Translate complex technical concepts into clear explanations for non-technical stakeholders</li><li>Translate organizational data needs into clear technical requirements for vendors and external partners</li><li>Ensure vendor solutions integrate cleanly into the broader data architecture and do not create unnecessary technical debt</li></ul><div><br><strong>Required Qualifications<br></strong><br></div><ul><li>Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or related field (or equivalent experience)</li><li>5+ years of experience in data architecture, data engineering, or related roles</li><li>Strong experience with relational databases and data modeling</li><li>Experience integrating CRMs, financial systems, and cloud-based platforms</li><li>Familiarity with data warehousing, ETL tools, and analytics platforms</li><li>Experience collaborating with external vendors and consulting partners</li><li>Strong documentation and communication skills</li></ul><div><br><strong>Preferred Qualifications<br></strong><br></div><ul><li>Experience working in a nonprofit or mission-driven organization</li><li>Experience with cloud data platforms (e.g., Azure, AWS, or Google Cloud)</li><li>Knowledge of donor management or fundraising systems</li><li>Familiarity with BI tools (e.g., Power BI, Tableau, Looker)</li><li>Understanding of data governance and master data management</li><li>Experience supporting executive dashboards and KPI frameworks</li></ul><div><br><strong>Core Competencies<br></strong><br></div><ul><li>Mission alignment and servant leadership mindset</li><li>Analytical thinking and problem-solving</li><li>Attention to detail and data integrity</li><li>Collaboration across technical and non-technical teams</li></ul>

Data Architect

<div>Ministry Brands is looking for a  Lifecycle Marketing Manager to join our growing team!&nbsp;</div><div> &nbsp;</div><div><strong>Who we are&nbsp;</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   &nbsp;</div><div>  &nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  &nbsp;</div><div>The following locations in the Southeast region are approved remote working locations for this role: Georgia, Tennessee, North Carolina, South Carolina, Alabama, Mississippi, and Florida. &nbsp;</div><div><br><strong>What You'll Do:&nbsp;</strong></div><div>As the champion of lifecycle marketing for our small faith-based commercial segment, this role leads the design and execution of digital journeys that guide churches and parishes from first touch through onboarding, engagement, and long-term growth. Ownership spans strategy and implementation of multi-channel lifecycle programs that drive activation, retention, and expansion within a product-led growth (PLG) engine that enables customers to discover, try, and buy with minimal friction.&nbsp;</div><div>This position sits within the Demand Generation team and works in close partnership with Product Marketing, Customer Marketing, Operations, and eCommerce teams to ensure lifecycle programs are aligned with broader go-to-market strategies and business goals. Proven strategies are adapted into right-sized, resonant experiences tailored for smaller organizations. Success depends on strong cross-functional collaboration, a deep understanding of the customer journey, and a bias for action in a fast-moving environment.&nbsp;</div><div><br><strong>Key responsibilities&nbsp;</strong></div><ul><li>Own the lifecycle strategy and roadmap for small faith-based churches and parishes, defining audience segments, messaging, offers, and digital paths to purchase and growth.&nbsp;</li><li>Design and execute multi-channel end-to-end lifecycle campaigns across paid, social, email, in-product messaging, SMS, and other channels to drive onboarding, engagement, retention, and upsell.&nbsp;</li><li>Build and optimize landing pages and email journeys. Write and manage landing pages, forms, and email sequences designed for faster, lower-touch conversions; conduct split tests on headlines, layout, calls to action, and social proof.&nbsp;</li><li>Build and optimize automated workflows triggered by user behavior and lifecycle stage, including welcome, onboarding, education, cross-sell, upsell, and win-back sequences.&nbsp;</li><li>Develop and maintain customer journey maps to identify friction points and optimize touchpoints for conversion and loyalty.&nbsp;</li><li>Create and manage landing pages and email journeys focused on low-touch, high-conversion experiences; run A/B tests to improve performance.&nbsp;</li><li>Repurpose and adapt content from larger segments into right-sized assets that resonate with smaller organizations and their unique needs.&nbsp;</li><li>Produce original, conversion-ready content including how-to guides, product comparisons, FAQs, and microcopy that reduce friction and clarify next steps.&nbsp;</li><li>Partner with Digital and Web teams to ensure content, promotional banners, and checkout experiences are accurate, timely, and conversion-optimized.&nbsp;</li><li>Coordinate seasonal promotions and product spotlights, managing a nimble content and campaign calendar.&nbsp;</li><li>Collaborate with paid media agencies to align lifecycle messaging across search, social, video, and retargeting channels.&nbsp;</li><li>Produce SEO-relevant content (blog posts, etc.) that supports the full funnel and connects to high-converting landing paths.&nbsp;</li><li>Analyze and report on lifecycle metrics including time to first purchase, email engagement, repeat purchase rate, attach rate, and campaign ROI.&nbsp;</li><li>Document repeatable playbooks for high-performing lifecycle programs to scale across verticals.&nbsp;</li><li>Leverage AI-driven tools and approaches to improve efficiency and accelerate results across campaigns and content.&nbsp;</li></ul><div><br><strong>Who You Are:&nbsp;</strong></div><ul><li>3-5 years of experience in lifecycle marketing, conversion marketing, demand generation, or digital campaign management with measurable impact on pipeline and revenue.&nbsp;</li><li>Proven success in B2B SaaS or e-commerce marketing, especially in self-serve or product-led growth environments with free trial and freemium offerings.&nbsp;</li><li>Demonstrated ability to build and optimize lifecycle campaigns that drive activation, retention, and expansion.&nbsp;</li><li>Exceptional writing skills focused on clarity, trust, and action across email, landing pages, and product experiences.&nbsp;</li><li>Hands-on experience with split testing and interpreting results to inform next steps.&nbsp;</li><li>Comfortable with analytics and reporting; able to define KPIs, maintain dashboards, and communicate performance insights.&nbsp;</li><li>Strong cross-functional collaborator with experience working across product marketing, demand generation, customer marketing, and digital teams.&nbsp;</li><li>Experience with a strong MarTech stack and CRM, automation, and analytics tools like HubSpot, Salesforce, Google Analytics, and Webflow.&nbsp;</li><li>Strategic thinker with a bias for action and a passion for continuous optimization.&nbsp;</li><li>Strong cross-functional collaborator who works well with product marketing, demand generation, customer marketing, digital and web, and agency partners.&nbsp;</li></ul><div><br><strong>Physical Considerations:&nbsp;</strong></div><ul><li>Ability to work in a general office environment&nbsp;</li><li>Ability to handle extended periods of computer-based work, including telephone&nbsp;</li></ul><div><br><strong>Travel Considerations:&nbsp;</strong></div><ul><li>Domestic and/or international travel required, estimated up to 5% &nbsp;</li></ul><div><br>Benefit offerings designed to promote a life of balance!  &nbsp;</div><div> &nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. &nbsp;<br> &nbsp;<br>Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div><br>Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!  &nbsp;</div><div>Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.  &nbsp;</div><div><br>Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.  &nbsp;</div><div>Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div><br>Employee Recognition &amp; Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.&nbsp;</div><div><br>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

Lifecycle Marketing Manager

<div><strong>Join Us at Gloo: Help Us Build the Leading Technology Platform to Serve the Faith Ecosystem.&nbsp;<br></strong><br></div><div><br>At Gloo, we believe relationships catalyze growth—and when technology serves relationships, the world can be transformed, one life at a time.&nbsp; We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to shape technology as a force for good, so that people can flourish and communities can thrive.. Therefore, our mission is to build the leading technology platform to serve the faith ecosystem.<br><br></div><div><br>We are a mission-driven organization, guided by four core principles:<br><br></div><ul><li><strong>Shape Technology for Good:</strong> Whether it’s AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact with tools they can trust.</li><li><strong>Serve Those Who Serve:</strong> From pastors and donors to network leaders and content creators—we’re passionate about providing technology that helps them do more of what they are called to do.&nbsp;</li><li><strong>Release Collective Strength:</strong> We connect the diverse faith ecosystem—churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people—so they can achieve more together than they could alone.</li><li><strong>Enable Ecosystem Trust:</strong> Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.</li></ul><div><br>We are looking for talented, mission-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you’re ready to make an impact with your talents and skills toward this purpose, we’d love to hear from you!<br><br></div><div><strong><br>The Opportunity:</strong>&nbsp;<br><br></div><div>We are building something very special at Gloo. Here is a unique opportunity to get in early as a key contributor to Gloo’s Enterprise GTM team in North America.&nbsp;</div><div><br>As a Senior Account Executive for Enterprise AI, you are responsible for driving revenue growth and ensuring long-term client success by managing and expanding relationships within large enterprise accounts. This role involves deeply understanding the unique business challenges of established enterprise organizations and strategically aligning Gloo's AI platform, services, and solutions to their evolving needs.</div><div><br>Key responsibilities include winning new customers by nurturing strong, long-lasting relationships with C-level executives and key stakeholders within your assigned accounts and territory, identifying opportunities for expansion and upsell, negotiating contracts, and collaborating closely with customer success and product teams to ensure continuous value delivery and client satisfaction. You possess a deep understanding of enterprise-level account management strategies, the skills to lead large complex sales cycles, a proficiency in exceeding retention and growth quotas, and the ability to articulate the value of technology solutions to diverse audiences.</div><div><strong><br>What You’ll Be Doing:<br></strong><br></div><ul><li>Full Sales Cycle Management: Prospecting, qualifying leads, discovery calls, demos, handling objections, negotiation, closing deals, and pipeline management</li><li>Strategic Account Planning: Developing detailed plans for large/strategic accounts, mapping C-suite stakeholders, and orchestrating account strategy</li><li>Consultative Solution Selling: Acting as a trusted advisor, understanding complex client business challenges, and mapping SaaS solutions to solve them</li><li>Revenue Generation &amp; Quota Attainment: Consistently meeting or exceeding monthly/quarterly sales targets</li><li>Relationship Building: Cultivating long-term relationships with new and existing enterprise clients at executive levels</li><li>Cross-Functional Collaboration: Working closely with Sales Engineers, Product, Marketing, and Customer Success teams</li><li>Forecasting &amp; CRM: Maintaining accurate pipeline data and forecasts in CRM systems</li><li>Market &amp; Product Expertise: Deeply understanding the product suite, competitor solutions, and industry trends</li><li>Feedback Loop: Providing valuable customer insights to internal teams for product and service improvement</li><li>Educate and Consult with organizations at different stages of their AI journey. Function as an advisor, helping customers navigate AI with confidence, in alignment towards their values and overall business objectives.</li></ul><div><strong><br>What We’re Looking For:<br></strong><br></div><ul><li>Bachelor's Degree in Business Administration, Marketing, Sales, Information Technology, or a related field</li><li>Preferred: Master's Degree (MBA) or relevant postgraduate qualifications</li><li>8+ years of demonstrated success in an Account Management or senior sales role within the AI, SaaS and/or managed services industry</li><li>Proven track record of consistently exceeding revenue quotas and customer retention goals</li><li>Deep knowledge and understanding of AI trends, competitive landscape, and customer needs</li><li>Experience navigating the sales process within ministries, nonprofits, or cause-based enterprises, including long sales cycles, committee or board influence, and values-driven objections.</li><li>Experience navigating complex client relationships, selling to C-level executives and diverse stakeholders in large enterprises.</li><li>Solid understanding of cloud computing concepts (IaaS, PaaS, SaaS) and the value proposition of managed IT services</li><li>Experience with account planning, forecasting, and driving customer success initiatives</li><li>Proficiency in using CRM software (e.g., Salesforce, HubSpot) for account management, forecasting, and reporting</li></ul><div><br></div><div><strong><br>Job Location:</strong> Remote, preference for Bay Area, Seattle, Denver/Boulder, Dallas or Austin TX, or Orlando FL<br><br></div><div><strong>Compensation: </strong>$160-200k<br><br></div><div><strong>Our Team Members Enjoy:</strong></div><ul><li>Competitive compensation and discretionary performance bonus commensurate with experience</li><li>Flexible PTO policy and state-compliant sick leave to support your well-being</li><li>Medical, Dental, and Vision plans with up to 90% coverage for employees</li><li>Generous employer HSA contributions for HDHP elections</li><li>Employer-sponsored 401k program with a 2% employer match</li><li>Learning &amp; Development stipend available after 6 months of employment</li><li>Paid Parental Leave</li><li>A dynamic, talented team, dedicated to changing the world and building an incredible business</li><li>Onsite and virtual social events to keep us connected in our hybrid work environment</li><li>Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails</li></ul>

Senior Account Executive, Enterprise AI

<div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br>Position Summary</div><div><br>As the Customer Marketing Manager, you’ll play a pivotal role in turning our current customers into advocates and expansion engines. You’ll champion the wins our customers achieve, craft compelling communications and campaigns that deepen engagement and drive expansion (net revenue retention + upsell).<br><br>You’ll coordinate across customer success, product marketing, field marketing and product to ensure that our customer voice is strong, visible, and influential. You’ll also serve as a product expert, deeply understanding how our customers use Virtuous products day-to-day. Part of this role includes holistically managing all customer communications to strategically plan outreach, ensure alignment across teams, and avoid over-communicating with customers.</div><div><br>Responsibilities</div><h3>Expansion &amp; Revenue Growth</h3><ul><li>Own customer expansion marketing — build and manage programs designed to drive upsell and cross-sell across Virtuous products (Raise, CRM, Momentum, BI, Analytics, Insights, etc.).</li><li>Partner closely with CX, Marketing, and Sales to identify expansion signals and create tailored nurture journeys that convert.</li><li>Develop and manage customer lifecycle campaigns tied to renewal and expansion opportunities, surfacing the right value messaging at the right time.</li><li>Build ROI and use-case content that enable CSMs to accelerate expansion.</li><li>Collaborate with RevOps and CX to measure and optimize marketing-sourced and influenced NRR.</li><li>Partner with Marketing to launch and usage-based upsell campaigns.</li><li>Manage customer gifting (Sendoso), incentives, and engagement touchpoints that drive retention and upsell readiness.</li></ul><div><br></div><h3>Advocacy &amp; Retention Marketing</h3><ul><li>Turn happy customers into active advocates—champions, reference calls, speakers, testimonial providers, and content contributors.</li><li>Develop customer-facing communication programs (email newsletters, product updates, webinars) that reinforce ROI and product adoption.</li></ul><div><br></div><h3>Customer Events &amp; Referrals</h3><ul><li>Partner with Field Marketing and CX to plan and execute customer dinners that drive expansion conversations.</li><li>Drive our customer reference program that rewards advocacy while feeding expansion opportunities.</li></ul><div><br>You Must Have</div><ul><li>3+ years of experience in customer marketing roles within a SaaS or B2B environment</li><li>Demonstrated ability to build and scale customer-advocacy or community programs</li><li>Experience running campaigns (email, webinar, events) and managing gifting/recognition programs</li><li>Ability to partner effectively across functions (CX, Marketing, Field Marketing, Sales, Ops, Product Marketing)</li><li>Strong analytical mindset: comfortable with metrics, reporting and driving insight from data</li><li>Familiarity with NRR/expansion motions (upsell, cross-sell) in a subscription business</li><li>Excellent communication skills, attention to detail, and a high-energy approach</li><li>Preferably experience with nonprofit or mission-driven organizations (helps with understanding Virtuous’ customer base)</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Customer Marketing Manager

<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div>The <strong>Director of Sales</strong> builds and leads Christianity Today’s (CT) advertising sales function with a strong emphasis on hands-on execution. In this role, you will personally manage a significant book of business while developing and executing revenue-generating strategies that expand CT’s advertiser base, grow sponsorship revenue, and create integrated media partnership opportunities across CT platforms. You will bring deep experience selling podcast and digital media inventory, as well as sponsored content. You have a proven ability to create and monetize new inventory across channels. As a player-coach, this individual will both sell directly and provide day-to-day oversight to the sales team, helping establish clear processes, simple frameworks, and structure, collaborating with other leaders to align sales initiatives with broader strategic goals across the ministry.</div><div><br></div><div><br></div><div><strong>Functions and Responsibilities</strong></div><div><br></div><div><strong>1.</strong>&nbsp; <strong>Drive Advertising Revenue Growth &amp; Sales Process</strong></div><ul><li>Own a personal sales pipeline, including prospecting, outreach, proposal development, and closing for key advertisers and sponsors.</li><li>Serve as a hands-on, quota-driven seller focused on closing new and renewal business across CT’s media portfolio.&nbsp;</li><li>Lead the development and execution of a comprehensive sales strategy aligned with CT’s mission and growth goals.</li><li>Establish and manage a proactive outbound sales motion to expand CT’s advertiser and sponsor portfolio.&nbsp;</li><li>Drive revenue specifically in podcast/audio, digital media, and integrated sponsored content, including email, video, editorial packages, and branded content</li><li>Brainstorm, test, and package new inventory opportunities</li><li>Identify and evaluate emerging market trends and opportunities for new revenue offerings, ensuring sales offerings reflect CT’s commitment to thoughtful Christian journalism and ministry service.</li><li>Drive sustainable revenue growth across CT's platforms through direct and programmatic advertising, sponsorships, video and podcast integrations, events, and custom media solutions.</li><li>Collaborate with Marketing, Product &amp; Editorial teams to identify high-impact monetization strategies that complement editorial priorities and ministry objectives.</li><li>Build and refine simple, repeatable sales processes (e.g., outreach cadences, CRM usage, pipeline stages, forecasting) to bring structure and clarity to the sales function.</li><li>Implement performance metrics and KPIs to forecast and report on revenue, advertising effectiveness, and ROI, while also monitoring impact on audience trust.</li><li>Regularly engage in direct sales conversations and key deal closings as the primary seller.</li><li>Engage in direct sales efforts as needed to maximize revenue growth, with sensitivity to theological and denominational diversity.</li></ul><div><br></div><div><strong>2.&nbsp; Sales Function Management</strong></div><ul><li>Serve as a hands-on player-coach for CT’s Sales team, overseeing at least one existing salesperson while actively working alongside them on deals and processes.&nbsp;</li><li>Lead and mentor the Advertising team, fostering a culture of innovation, collaboration, accountability, ethical sales practices, and spiritual stewardship.</li><li>Set team goals, provide regular feedback, and support professional growth opportunities that enhance both business acumen and ministry understanding.</li><li>Serve on relevant project teams as needed, representing advertising strategy and ensuring alignment with cross-departmental initiatives.</li><li>Partner with the Technology, Marketing, and Product teams to ensure cohesive monetization strategies that preserve audience trust, editorial integrity, and Christian witness.</li></ul><div><br></div><div><strong>3.</strong> <strong>Christian Marketplace Engagement &amp; Ministry Stewardship</strong></div><ul><li>Develop deep understanding of the unique Christian audience segments and their needs, demonstrating sensitivity to diverse theological perspectives.</li><li>Leverage current audience advertising opportunities and expand into new advertiser and sponsor categories.&nbsp;</li><li>Create advertising solutions that serve the broader church community while maintaining CT's distinctive voice and theological position.</li><li>Establish processes for content review that ensure appropriate messaging for Christian audiences while respecting denominational differences.</li><li>Steward advertising relationships as ministry partnerships, seeking opportunities that build up the body of Christ while achieving business objectives.</li><li>Perform additional job-related duties as assigned.</li></ul><div><br></div><div>Requirements</div><ul><li>Bachelor’s degree in Marketing, Business, Communications, or related field required.</li><li>5-8+ years of experience in media sales, ad strategy, and/or growth marketing with a strong track record as an individual contributor seller.&nbsp;</li><li>At least 2-3 years of experience in managing or mentoring other sales professionals (player-coach environment preferred).&nbsp;</li><li>Experience working in a mission-driven, editorially focused organization preferred.</li><li>Proven track record of driving revenue growth through innovative ad products and cross-platform campaigns; especially in the areas of email, podcast and video sponsorships.</li><li>Deep understanding of the digital media landscape, including programmatic advertising, native content, CRM technology, and direct sales.</li><li>Demonstrated understanding of the Christian marketplace, church dynamics, and ministry needs.</li></ul><div><br></div><div><strong>Key Competencies</strong></div><ul><li><strong>Hands–On Execution: </strong>Comfortable prospecting, building decks, creating proposals, and closing deals personally; not limited to high-level strategy.</li><li><strong>Sales Leadership: </strong>Able to set expectations, coach performance, and build a performance driven culture with grace and clarity.</li><li><strong>Self-Drive: </strong>Highly motivated by goals and results; persistent follow-up, pipeline building, and closing.&nbsp;</li><li><strong>Strategic Thinking:</strong> Able to balance long-term vision with practical execution; skilled in navigating complex tradeoffs.</li><li><strong>Customer Empathy:</strong> Committed to designing sponsorship and advertising experiences that respect and serve CT’s diverse readership.</li><li><strong>Revenue-Minded:</strong> Results-oriented with an eye for new monetization models and category expansion.</li><li><strong>Cross-Functional Leadership:</strong> Effective at building consensus and alignment across product, editorial, and revenue teams.</li><li><strong>Innovation &amp; Adaptability:</strong> Embraces new technologies and approaches; experiments thoughtfully and iterates based on data.</li><li><strong>Integrity:</strong> Holds to ethical advertising standards and maintains the trust of CT’s audience and ministry partners.</li><li><strong>Theological Discernment:</strong> Ability to evaluate advertising opportunities through both business and ministry lenses, understanding how content impacts CT's witness and audience trust.</li></ul><div><br></div><div><strong>Employment Details</strong></div><ul><li>CT headquarters are located in Wheaton, Illinois</li><li>Work Location: Remote</li><li>Type: Full time, 37.5 hour workweek</li><li>Classification: Salaried, Exempt FLSA status</li><li>Benefits: CT offers a comprehensive benefits package - check out our <a href="https://www.christianitytoday.com/careers">careers page</a> to learn more</li></ul><div><br></div><div><em>Exact compensation may vary based on experience, skills, and location.</em>&nbsp;</div><div><br><strong>Salary Description</strong></div><div>Annual Salary Range: $70k - $80k + sales incentive</div>

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