<div><strong>Who We Are</strong></div><div><br></div><div>Angel is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio's key projects-- The Sound of Freedom and Dry Bar Comedy --have earned billions of views around the world. Learn more at <a href="http://angel.com/">Angel.com</a></div><div><br></div><div><strong>Role</strong></div><div>We are looking for a Product Manager to join our team and help build products that enable the consumer to enjoy content that they can co-create with the creators through our platform. In this role, you will own and manage a portfolio of products, lead product strategy, tactical project execution, creatively solve business problems, have a keen eye for product design, and cross-functionally collaborates with designers, engineers, and stakeholders to build delightful products.</div><div><br></div><div><strong>You may enjoy working with us if you:</strong></div><ul><li>Are someone that connects deeply with users and their needs and can express them in products that enhance their lives and fulfill their needs.</li><li>Are self-driven and highly motivated to deliver best-in-class solutions with minimal guidance. You also recognize when you're wrong, learning from your mistakes and moving past them.</li><li>Love brainstorming with our users, fellow engineers, product designers, and stake holders, to understand what they want, figure out what they really need, and finally, what we should build.</li><li>Strive to embrace best practices and are always searching for opportunities to continually improve, learn and grow.</li><li>Balance your strong instinct with a culture of hypothesis testing, measurement, and velocity to learn and improve products you own.</li></ul><div><br></div><div><strong>We would love to work with you if:</strong></div><ul><li>You are an experienced Product Manager (3+ years) who has worked on consumer products in media, entertainment, or gaming that has served millions of consumers.</li><li>You are equally good at big picture ideation and at driving the details of execution with all the cross-functional teams involved.</li><li>You have built technology products from scratch and have a good balance of technical depth and business savvy and can command respect from both engineers and business leaders.</li><li>You have the tenacity and leadership experience to help you influence, lead, and organize complex projects.</li><li>Ability to incorporate data, research, and market analysis to inform product strategies and roadmaps</li><li>Strong technical skills, and understanding of computer science.</li><li>Experience with A/B testing and product experimentation.</li></ul><div><br></div><div><strong>Perks at Angel:</strong></div><ul><li>Competitive compensation</li><li>Stock Option equity package</li><li>100% company-paid medical, dental, and vision premiums for employees and dependents (US employees)</li><li>Health Spending Account (HSA)</li><li>Life, AD&amp;D, Short, and Long Term Disability Insurance</li><li>401(k) investment opportunity</li><li>Paid parental leave</li><li>Professional development reimbursement</li><li>Gym reimbursement</li><li>Remote work opportunities</li></ul><div><br></div><div><strong>Other duties</strong></div><div><br></div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.</div><div><br></div><div><strong>Angel is an Equal Opportunity Employer:</strong></div><div><br></div><div>At Angel, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.</div>

Product Manager

<div><strong>About Us:</strong></div><div>We're a group of Christian tech experts on a mission to create a better, more private, and more secure online world. As an Operations Manager at Shiloh, you'll be the behind-the-scenes mastermind who keeps our operations running smoothly.</div><div><strong>Your Mission:</strong></div><ul><li><strong>Orchestrate Excellence:</strong> Keep our web hosting, managed IT, products, and software development services running at peak performance, ensuring our customers receive top-notch service.</li><li><strong>Unite the Team:</strong> Foster a culture of collaboration and teamwork, ensuring our departments work in harmony to achieve our goals.</li><li><strong>Drive Efficiency:</strong> Develop and implement strategic plans to optimize our operations, streamlining processes and eliminating inefficiencies.</li><li><strong>Unlock Insights:</strong> Analyze data to identify areas for improvement, and make data-driven decisions to propel our growth and success.</li><li><strong>Empower Our Team:</strong> Provide coaching and feedback to help our team members grow and develop, unlocking their full potential.</li><li><strong>Shape the Future:</strong> Collaborate with our leadership team to develop and implement strategic plans, driving our company's vision and mission forward.</li></ul><div><strong>Your Key Responsibilities:</strong></div><div>As our Operations Manager, you'll play a vital role in driving our company's success. Your key responsibilities will include:</div><ul><li><strong>Financial Mastery</strong>: Own our financial operations, ensuring seamless payments, and collaborating with our finance team to resolve any issues. Your expertise will keep our financial engine running smoothly.</li><li><strong>Project Leadership</strong>: Spearhead project planning, execution, and delivery, guaranteeing timely, on-budget, and top-notch results that exceed expectations.</li><li><strong>Talent Catalyst</strong>: Foster a culture of growth, empowering team members to reach their full potential through:</li><li><strong>Talent Acquisition</strong>: Assist in recruiting and on-boarding new talent, ensuring a smooth transition into our team.</li><li><strong>Skill Development</strong>: Design and implement training programs that boost team skills and knowledge, driving innovation and excellence.</li><li><strong>Coaching &amp; Feedback</strong>: Provide regular guidance and feedback, helping team members grow and thrive in their roles.</li><li><strong>Performance Excellence</strong>: Develop and execute performance management plans, ensuring team members meet expectations and addressing any performance gaps.</li><li><strong>Customer Champion</strong>: Build and nurture strong relationships with our customers, delivering exceptional experiences that exceed their needs and drive loyalty.</li><li><strong>Innovative: </strong>Confident fostering a culture of innovation and implementation through iteration.</li></ul><div><strong>What We're Looking For:</strong></div><ul><li>3+ years of experience in operations management or a related field</li><li>Proven track record of improving efficiency and productivity</li><li>Excellent communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously</li><li>Experience with project management tools like Asana, Trello, or Jira</li><li>Strong attention to detail and organizational skills</li><li>A passion for building a decentralized, open-source alternative to the existing tech ecosystem</li><li>Alignment with our Statement of Faith: https://shilohcode.com/creed</li></ul><div><strong>Perks:</strong></div><ul><li>Competitive salary and benefits package</li><li>Opportunity to work with a dynamic team of Christian professionals who share your values</li><li>Collaborative and supportive work environment</li><li>Professional development and growth opportunities</li><li>Flexible work arrangements, including remote work options</li></ul><div><strong>Reach out:</strong></div><div>If you're excited about building a better future for everyone while working at a Christian organization disrupting the industry, we want to hear from you!</div>

Operations Manager

<div><strong>Come Change the World With Us!</strong>&nbsp;</div><div>Faith Driven Entrepreneur is a movement dedicated to equipping 1 million Christ-following entrepreneurs with content, community, and connections so they can step into their purpose and fulfill their call to create. Our vision is that entrepreneurs worldwide would come to know God more fully and bring their work to Him as a form of worship.&nbsp;</div><div>Data is a critical part of this mission. To serve our community, better understand who's engaging, how our work is making an impact, and where to focus resources for the greatest Kingdom return. That's where you come in.&nbsp;</div><div>As our <strong>Director of Data and Information Systems</strong>, you'll report to our VP of Marketing as well as a team of volunteer advisors that will include a fractional Director of Data Management. You'll bring strong technical expertise to build and maintain the infrastructure that makes our data useful, cleaning and structuring it, running analyses, and powering projects that help us make smarter, faster decisions.&nbsp;</div><div>This is a hands-on technical role that requires someone confident in designing pipelines, updating systems, and turning raw information into actionable insights.&nbsp;</div><div>This role is perfect for a hungry, growth-minded data engineer who wants to use their technical skills to make an eternal impact while developing their career in a fast-paced, entrepreneurial environment.&nbsp;</div><div><br><strong>Roles and Responsibilities</strong>&nbsp;</div><h3>Build Our Data Infrastructure</h3><div>&nbsp;</div><ul><li>Design, build, and maintain scalable data lakes and pipelines to collect, process, and store data from multiple sources (CRM, web and app properties, community platforms, event systems, etc.)</li><li>Implement processes to transform raw data into actionable insights for leadership and brand teams</li><li>Ensure data quality, consistency, and reliability across all systems</li></ul><div><br></div><h3>Report and Analyze Insights</h3><div>&nbsp;</div><ul><li>Build automated reporting dashboards and analytics tools to track community engagement, event participation, and impact metrics</li><li>Create data models that enable the team to understand donor behavior, investment patterns, and community growth</li><li>Develop real-time monitoring systems for key business and mission metrics</li></ul><div><br></div><h3>Automate and Integrate</h3><div>&nbsp;</div><ul><li>Integrate data from various platforms including CRMs, email marketing tools, event management systems, and financial tracking platforms</li><li>Automate manual data processes to improve efficiency and reduce errors</li><li>Leverage current APIs and build new data connections to support seamless information flow between systems</li></ul><div><br></div><h3>Measure Kingdom Impact</h3><div>&nbsp;</div><ul><li>Develop systems to track and measure the impact of our brands, communities and collaborative giving fund initiatives</li><li>Create data frameworks that help demonstrate Kingdom impact to our community and stakeholders</li><li>Support the team in telling compelling data-driven stories about our collective impact</li></ul><div><br></div><h3>Collaboration &amp; Support</h3><div>&nbsp;</div><ul><li>Work closely with operations, marketing, and key brand teams to understand their data needs and provide solutions</li><li>Support ad-hoc analysis and reporting requests from leadership</li><li>Document data processes and train team members on data tools and best practices</li></ul><div><br><strong>Success Profile</strong><br>&nbsp;<br>To be effective in this role, you must be:<br>&nbsp;</div><ul><li><strong>MATURE IN THE CHRISTIAN FAITH</strong> and passionate to make a difference</li><li><strong>MISSION DRIVEN</strong> - As a core advocate for the Faith Driven mission, you recognize the transforming potential of faith-driven entrepreneurs, students and investors and are passionate about helping them align their resources with their beliefs</li><li><strong>DETAILED AND ADAPTABLE</strong> - Find joy in managing details, including organizing data systems, maintaining accurate records, and supporting cross-team information needs, while also recognizing that priorities can shift quickly as new projects, requests, or technical challenges arise. Have the ability to adjust and problem-solve as needed</li><li><strong>COLLABORATIVE</strong> - Be an excellent collaborator and communicator with a desire to work cross-functionally and a willingness to advocate for your ideas while being open and inclusive of different perspectives</li><li><strong>FAST PACED AND HARD WORKING</strong> - We have the culture of a startup. We're mission driven and love pushing things forward. We move at a fast pace and want to keep that entrepreneurial edge</li></ul><div><br><strong>Location</strong><br> <br>We are a remote team of 45+ people that partner with hundreds of volunteers and partners to advance the mission. Team members work in any location, although core team working hours are largely in the US. The team at Faith Driven is spread out around the world from Singapore, San Francisco, Dallas, Nairobi, and places in between.<br> <br><strong>For this particular role we are looking for someone who is in the Eastern or Central Time Zones of the US</strong> that can overlap with other video editors and writers.<br> <br><strong>Benefits</strong><br>&nbsp;</div><ul><li>Salary Based on Experience</li><li>Family medical benefit reimbursement program for full time roles</li><li>Paid maternity leave and additional financial support for adoption, fertility for full time roles</li><li>Date Nights: Reimbursement for quarterly date nights each quarter &amp; annual weekend away</li><li>Retirement program with up to 6% company match available for full time roles</li><li>14 Paid Holidays and Unlimited, Flexible Time Off Policy</li></ul>

Director of Data and Information Systems

<h3><strong>About Subsplash</strong></h3><div>Originally based in Seattle, now fully remote, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Since being founded in 2005, we have pioneered the market with the first ever church mobile app. we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div><div><br></div><h3><strong>About the Team</strong></h3><div>We are a team of Product Managers and UX Designers who are responsible for maximizing the value delivered to our customers on the Subsplash platform. Our platform includes products like Media, Giving, Events, People, Apps, and Websites, which our customers use to create experiences for their end users. Our status as a content platform creates a unique set of challenges for our team, demanding that we keep both the client and end-user experience in mind in our designs, planning, and strategy. We focus on empathizing with our customers and their users to identify their problems and pain points and ensure that we deliver high-value, delightfully simple solutions. We fight against complexity and aim to create simple, thoughtful, and crafted experiences that solve those problems.</div><div><br></div><h3><strong>About the Role</strong></h3><div>As a Product Manager I at Subsplash, you are responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing as well as the CEO and leadership to bring experiences to life.</div><div><br>The Product Manager I also ensures that the product supports the company’s overall strategy and goals. You are responsible for helping Subsplash evaluate opportunities and determine what gets built and delivered to delight customers and users. You are tasked with helping to ensure our revenue and customers satisfaction goals re met. You will know customers and users well, become an expert on the product. Because you play a central role in your organization — always gathering valuable intelligence from various stakeholders, customers, and your market — you are in a unique position to define the success of your product. Your role as the product’s strategist and evangelist will be central to your success and the success of your products.</div><div><br></div><h3><strong>Qualifications</strong></h3><ul><li><strong>2-3 years of relevant product management experience in a SaaS environment. This means you have shipped quality software to a production environment, gauged usage / adoption, and adapted accordingly</strong></li><li>Bachelor’s Degree or equivalent experience required</li><li>Obsessed with knowing what our users and customers are doing and how they’re doing it combined with the ability to interact directly with them to learn more about them and understand their pain points</li><li>Familiarity with the use of Agile-influenced frameworks/practices (e.g. Scrum) for building SaaS products</li><li>Bias for action. Willingness to roll up the sleeves and do what is necessary to meet team goals</li><li>Strong collaborative leadership, problem-solving skills and time management, including ability to manage multiple and competing priorities simultaneously.</li><li>High attention to detail</li><li>Excellent written and verbal communication skills.</li><li>Ability to translate complex business and technical issues into actionable work for a development team</li><li>Strong analytical skills and comfortable drawing metric-based conclusions</li><li>Ability to deliver results for complex or ambiguous problems</li></ul><div><br><strong>Compensation</strong></div><ul><li>The total compensation for this role is between $100,000-120,000/yr.&nbsp;</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not currently reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits<br></strong>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay.</em></div><div>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div>

Product Manager I

<div>Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).</div><div><br>Young Life requires​ all employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.</div><div><br><strong>Essential Duties: &nbsp;</strong></div><div>1. Vision &amp; Strategy</div><ul><li>Design and lead the development of a reimagined PMO that balances operational excellence with relational hospitality.</li><li>Set and communicate the strategic direction of project management support across the organization.</li><li>Align the PMO’s efforts with broader organizational priorities and initiatives.</li><li>Serve as a collaborative member of the Strategic Support Office Lead Team, contributing to the collective advancement, growth, and health of the entire office.</li><li>Special projects or initiatives, as assigned by the VP, Strategy.</li></ul><div>2. Project Portfolio Oversight</div><ul><li>Own the organization-wide project portfolio management process, including intake, prioritization, capacity planning, resource allocation, and status reporting.</li><li>Lead or contribute to governance processes that bring clarity, alignment, and transparency across teams.</li><li>Ensure delivery of complex, cross-functional projects on time, on scope, and on mission, with a focus on measurable outcomes.</li></ul><div>3. Team Leadership, Development, &amp; Stewardship</div><ul><li>Manage and coach a growing team of project managers and business analysts, providing direction, support, and opportunities for development.</li><li>Build a strong culture rooted in Young Life’s values—Hope &amp; Hospitality, Excellence &amp; Grace, and Relational &amp; Intentional.</li><li>Empower team members to work effectively in matrixed, faith-informed environments.</li></ul><div>4. Process, Tools &amp; Methodology</div><ul><li>Establish standard project management processes and tools that are scalable, adaptable, and grounded in best practices.</li><li>Evaluate and enhance project management platforms, dashboards, and reporting tools.</li><li>Support adoption of consistent practices across the PMO and other operational functions.</li></ul><div>5. Stakeholder Engagement &amp; Partner Experience&nbsp;</div><ul><li>Serve as a trusted partner to functional, project, product, and program leaders.</li><li>Serve as a trusted advisor to senior leaders, enabling informed decision-making and strategic agility.</li><li>Establish positive partnerships with internal customers/stakeholders and effectively manage these relationships to promote successful outcomes.</li><li>Foster high-quality partner experiences by creating transparent, consistent, and relational engagement practices.</li><li>Prioritize transparent communication and customer-centered practices.</li><li>Model "Unreasonable Hospitality" in how the PMO engages with internal partners.</li></ul><div>6. Center of Excellence &amp; Community of Practice</div><ul><li>Establish a Project Management Center of Excellence that provides frameworks, tools, and training to support consistency and excellence.</li><li>Build and facilitate a Community of Practice to empower and connect project managers across the organization.</li><li>Evaluate and evolve methodologies (Agile, hybrid, traditional) that best suit the organization’s diverse environments.</li></ul><div><br></div><h3>Education:</h3><ul><li>• Bachelor’s degree required.</li><li>• PMP, PgMP, or comparable certifications strongly preferred.</li></ul><div><br></div><h3>Working Conditions:</h3><ul><li>Flexible and/or Remote work environment</li><li>Limited travel required</li></ul><div><br></div><h3>Experience and Qualifications Required for the Position:&nbsp;</h3><ul><li>Minimum 10 years of relevant experience in project management and strategic execution, with 5+ years of team leadership.</li><li>Minimum 5+ years of ministry or non-profit programmatic experience/exposure.</li><li>Experience building or leading PMOs or Centers of Excellence.</li><li>Proficiency in portfolio management, change adoption, and stakeholder engagement.</li><li>Strong understanding of project delivery methodologies (Agile, hybrid, waterfall).</li><li>Exceptional interpersonal, communication, and facilitation skills.</li><li>Experience in nonprofit, global, or faith-informed environments preferred.</li><li>Proven relational skills.</li><li>Demonstrated verbal and written communication skills.</li><li>Ability to analyze complex problems, devise logical and creative solutions and empower people to implement them.</li><li>Works well with a team.</li><li>Ability to maintain confidentiality.</li><li>Strong understanding and experience with demonstrated ability to successfully navigate and lead in cross-functional environments.</li><li>Proven track record of effective collaboration across a complex, diverse, and geographically distributed organization. &nbsp;</li><li>Experience leading projects and initiatives/programs end-to-end, including developing work plans, assessing dependencies, coordinating with appropriate stakeholders, developing financial models, and synthesizing findings into recommendations.</li><li>Ability to appropriately manage expectations across scoped and proposed projects and related stakeholders.</li><li>Ability to manage numerous projects simultaneously from conception to completion in a fast-paced environment.</li></ul><div><br></div><h3>Preferred Characteristics:&nbsp;</h3><ul><li>Rooted in Christian faith with a passion for ministry and mission</li><li>Relational leader with high emotional intelligence and cultural agility</li><li>Strategic thinker with a builder’s mindset and service orientation</li><li>Comfortable leading in ambiguity while building clarity</li><li>Inspired by "Unreasonable Hospitality" and the integration of values into operations</li><li>Passionate about shaping high-impact functions and teams within a globally impactful mission</li></ul><div><br><strong>Job Specific Working Conditions:</strong></div><div>The Senior Director of the Project Management Office (PMO) will act as the principal leader and builder of a newly focused and values-driven PMO within Young Life’s Strategic Support Office. This individual will provide organizational leadership and oversight for delivering high-impact projects that enable Young Life’s global mission, offering exceptional project management support across functions, products, and ministry programs. This role requires someone with strategic vision, strong relational skills, and a deep understanding of project management, change adoption, programmatic realities, and cross-functional execution. This leader will uphold the values of hospitality, excellence, and relationships while developing scalable, consistent processes that empower others. Key outcomes include maximizing the value of deliverables and ensuring leadership and staff adoption of new systems, processes, projects, and strategies that enhance and support the health of Young Life’s global ministry portfolio while simultaneously driving and enabling impactful growth. The Senior Director of the Project Management Office expands Young Life’s project management capabilities and the team’s service capacities through a Project Management Center of Excellence and Community of Practice that, together, promote best practices, increase organizational effectiveness, and uphold the Strategic Support Office’s values of hospitality, excellence, and relationships.</div><div><br><strong>Additional Job Description</strong></div><ul><li>The anticipated salary for this position can range from $92,071-$140,000 depending on relevant education, experience, and location.</li></ul>

Senior Director - Project Management

<div>Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).</div><div><br>Young Life requires​ all employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.</div><div><br>Essential Prerequisites for all staff members (from Young Life’s Bylaws – Article VII):</div><div>“Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the Gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.”</div><div><br><strong>Essential Tasks &amp; Responsibilities</strong></div><div><em>Leadership &amp; Strategy</em></div><ul><li>Develop, maintain, and communicate a clear multi-year technology strategy aligned to organizational goals for a global ministry</li><li>Serve as a thought partner to the COO, CEO, and Executive Team, translating mission objectives into actionable technology and product plans</li><li>Integrate technology vision into the broader enterprise architecture and planning efforts</li><li>Cultivate and steward relationships with technology-minded donors, connecting their passion for innovation with Young Life’s missional needs</li></ul><div><br><em>Organizational Development</em></div><ul><li>Foster a globally minded technology culture that balances standardization with flexibility to meet the distinct needs of Young Life’s ministries around the world, including 6,500+ staff and 40+ physical properties</li><li>Structure and resource technology teams for scale and effectiveness, including Corporate IT, Product Development, and Production Operations</li><li>Evaluate and manage team capacity, implementing strategies to reduce cognitive load and expand capabilities for future growth</li><li>Sets appropriate annual goals and monitors progress of key staff</li><li>Prepares the technical department’s annual operating budget, monitors department’s performance on a monthly basis, and maintains an on-going forecast for year-end projections</li></ul><div><br><em>Operational Excellence</em></div><ul><li>Define, measure, and improve service levels for critical systems (e.g. 99.95% uptime), and develop incident management procedures with clear accountability, response protocols, and performance metrics</li><li>Build and operationalize a scalable security, risk, and compliance program (e.g., ISO 27001 readiness) tailored to the complexities of a global ministry, ensuring resilient systems across diverse infrastructures and regulatory environments</li><li>Develop and execute a roadmap to reduce redundant platforms</li><li>Lead business continuity planning and execution by developing strategies to mitigate risks that could disrupt technology access, including geopolitical events, natural disasters, and regulatory changes.</li><li>Conduct regular vendor and partner reviews to ensure alignment with strategy and cost-effectiveness</li><li>Ensure consistent communication and rollout execution around changes implemented at the global, department, and intra-team levels</li><li>Design and scale a global technology practice that fuels Young Life’s mission in 110+ countries and serves the unique needs of staff, volunteers, donors, and alumni worldwide</li></ul><div><br><em>Talent Development</em></div><ul><li>Attract, equip, and inspire high-performing teams through thoughtful recruitment and integration of leaders and specialists who elevate organizational capacity</li><li>Foster a culture of learning, mentoring and continuous improvement that honors and develops the dedication of existing staff</li><li>Design and lead structured growth programs to coach managers and empower talent to thrive within a mission-driven culture</li></ul><div><br><em>Faith-Based Leadership</em></div><ul><li>Demonstrate a faith-informed ethical framework for evaluating emerging technologies that align with the Mission’s theological and social values</li><li>Model Young Life’s Statement of Faith in all decisions and interactions</li><li>Foster a culture of respect, collaboration, and service consistent with Christian values</li></ul><div><br><strong>Key Qualifications</strong></div><ul><li>15+ years in senior technology leadership, ideally in global, mission-driven or nonprofit organizations</li><li>Demonstrated personal record of success in technical functions having led successful strategies and outcomes during career</li><li>Strong people development orientation – committed to mentoring, coaching, and enabling others</li><li>Deep understanding of operational practices (e.g., SLA definition, platform consolidation, security, vendor management)</li><li>Experience designing and implementing compliance frameworks (e.g., SOC 2, ISO 27001)</li><li>Excellent written and verbal communication skills; ability to communicate across functions, cultures, and with external partners</li><li>A global orientation and knowledge of strategies and trends in global strategy</li><li>Authentic alignment with Young Life’s Statement of Faith and Christian values</li></ul><div><br><strong>Leadership Competencies &amp; Personal Traits</strong></div><ul><li>A collaborative team player who will take the time to adapt and impact organizational culture within the technical team, across functions, and with the field, US &amp; International</li><li>An inspiring communicator who can articulate vision and direction to a dynamic team and serve as the connective tissue in weaving together ideas and strategies across the mission</li><li>Possesses a strong growth mindset and is able to learn from setbacks</li><li>Comfortable with ambiguity and can break it down as part of a cross-functional team</li><li>Values diversity and takes pride in cultivating an atmosphere of inclusion of various thoughts, perspectives, identities and expressions</li></ul><div><br><strong>Education/Working Conditions</strong></div><ul><li>Bachelor’s degree required; master’s degree highly preferred</li><li>May require working flexible hours, including nights and weekends</li><li>Regular travel required</li></ul><div><br><strong>Job Specific Working Conditions:</strong></div><div>The anticipated range for this position can range from $153,900 - $198,400 depending on the relevant education, experience, and location.</div>

Chief Technology Officer

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary<br></strong>We are looking for a Manager of Customer Success to join our growing Customer Success Team. As Manager of Customer Success, you will report to the Director of Customer Success and will be focused on leading our mid-level Customer Success Managers who are responsible for revenue retention, expansion, customer product adoption, and overall satisfaction.</div><div><br>In this role, you will be responsible for the success of your Customer Success Manager team, which includes meeting or exceeding gross and net revenue retention goals, as well as achieving expansion targets. You will coach your team on how to successfully manage a book of business proactively, how to implement B2B SaaS CS best practices and guiding principles, and how to develop CS professional skills. You will work closely with cross functional leaders from teams such as Technical Support, Onboarding, Sales, Marketing and Product for the betterment of the customer experience and ability for your team to serve their customers as effectively as possible.&nbsp;</div><div><strong><br>Responsibilities</strong></div><div><strong><br>Team Development: </strong>Provide ongoing mentorship and support to Customer Success team members, fostering professional growth, resolving challenges, and ensuring adherence to best practices and company standards. Drive the professional development of Customer Success team members through targeted training, mentorship, and performance feedback, while fostering a supportive environment that encourages continuous learning and growth. Use data and reporting to measure CSM success and areas for improvement.&nbsp;</div><div><strong><br>Team Performance and OKR Management: </strong>Oversee team performance of company objectives and departmental goals, ensuring parallel progress and providing prescriptive feedback for each Customer Success Manager in necessary areas of growth. Own and manage quarterly OKRs, providing regular updates to Virtuous leadership.</div><div><strong><br>Segmenting and Forecasting</strong>: Conduct regular assessments of Customer Success Managers’ books of business to ensure optimal balance of recurring revenue, customer journey stages, and more. Develop and update retention and expansion forecasts for each CSM and collectively as a team.&nbsp;</div><div><strong><br>Software Management</strong>: Maintain and optimize software tools for the team, including ChurnZero reportings, Sendoso, Notion, and Lattice, ensuring effective utilization and data accuracy.</div><div><strong><br>You Must Have</strong></div><ul><li>At least 3 years of experience managing a team is required</li><li>Management experience in B2B SaaS</li><li>Experience managing a quota carrying team</li><li>Experience in a professional customer facing role required</li><li>Strong Leadership: Proven experience in a customer success or related leadership role.</li><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful relationships not only with your team members but also with customers.</li><li>Proactive Problem-Solving: Proven ability to identify and address gaps or risks in CSM books of business with the appropriate coaching</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance to&nbsp; your team through the use of tools, reporting, and data driven customer insights.</li><li>Sales Acumen: Ability to coach CSMs on sales tactics and strategies for optimal retention and expansion</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Manager of Customer Success

<div><strong>About Company</strong>&nbsp;<br><br></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.<br><br></div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.<br><br></div><div><strong>Summary<br></strong><br></div><div>To serve the members and staff of Samaritan Ministries International (SMI) by leading a team of software developers to design, develop, test,&nbsp; and maintain software applications. This role involves managing the team's workload, setting project timelines, and ensuring that the team delivers high-quality software solutions on time<br><br><strong>Pay Range: $111,500-$176,100</strong> <em>Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education.</em></div><div><strong><br>Competencies</strong></div><ul><li>Adaptability</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Collaborating with Others</li><li>Neighbor Focus</li><li>Pursuing Excellence</li><li>Nurturing Innovation</li><li>Planning and Organizing</li><li>Problem Solving</li><li>Attention to Detail</li><li>Application Development and Maintenance</li><li>Application Support</li><li>Inspiring Others</li></ul><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><ul><li>Lead and manage a team of developers to deliver high-quality software solutions on time and within budget, fostering a culture of continuous improvement and excellence.</li><li>Collaborate with the team to evaluate and select the optimal solutions from proposed options, ensuring decisions are data-driven and aligned with project goals and company standards.</li><li>Effectively communicate and implement directives from senior leadership, while practicing radical candor—maintaining open, honest dialogue with the team, providing constructive feedback, and encouraging transparency.</li><li>Build and maintain a high-trust team environment by promoting open communication, accountability, and mutual respect among team members.</li><li>Coordinate with contractors and local resources to integrate their work seamlessly into projects, ensuring clear communication and alignment on objectives.</li><li>Develop and implement training programs to keep the team current on the latest technologies, tools, and best practices, with a focus on AWS, Vue.js, and Node.js.</li><li>Address HR-related matters, including performance evaluations, conflict resolution, and employee development plans, while promoting a positive, inclusive, and productive work culture.</li><li>Ensure the development team adheres to industry best practices in software engineering—such as agile methodologies, code reviews, and testing protocols—to drive organizational success.</li><li>Stay updated on emerging industry trends and technologies through ongoing professional development, leveraging this knowledge to guide the team and enhance processes.</li></ul><div><strong><br>Qualifications and Experience</strong></div><ul><li>At least 5 years of experience in a software development management role, with a proven track record of leading teams and delivering complex projects successfully.</li><li>Proven track record of developing talent through training, mentoring, and creating opportunities for professional growth.</li><li>Familiarity with HR practices related to talent management, employee relations, and compliance, with a focus on building cohesive, high-performing teams.</li><li>Proficiency in AWS, Vue.js, and Node.js is highly desirable, with a willingness to deepen expertise in these areas.</li><li>Demonstrated ability to lead and inspire a distributed team, with strong skills in coaching, mentoring, and Performance Management.</li><li>Strong decision-making skills, with the ability to analyze complex situations, weigh alternatives, and make timely, informed decisions aligned with strategic objectives.</li><li>Exceptional communication skills, with experience providing candid, constructive feedback and fostering open dialogue within a team.</li><li>A passion for lifelong learning, with a proactive approach to personal and professional development, and a commitment to encouraging the same in team members.</li></ul><div>&nbsp;</div><div><strong>Additional Information</strong></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer and mouse and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.</li><li>Staff will observe safety principles while performing the duties of the position</li><li>May need to lift and move items up to 35 lbs on occasion</li><li>Staff will be required to travel and have a valid driver's license.</li><li>Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div>&nbsp;</div><div><strong><em>Benefits Include:</em></strong></div><ul><li>Performance-based incentive pay</li><li>SMI Membership with monthly healthcare bonus</li><li>Health Insurance: MEC plan with employer HSA contribution</li><li>401K Retirement plan with employer contribution</li><li>Life Insurance</li><li>Short-term disability</li><li>Dependent Care Flexible Spending Account</li><li>Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)</li><li>Health club or home workout benefits for participating staff</li><li>Formal staff development and leadership training</li><li>Spiritual support and counseling through our staff support office</li><li>Repeatedly certified as a Best Christian Workplace</li></ul>

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