<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div>The expected salary range for this position is $106,400.00 - $125,010.60. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br>We’re seeking an Applied Data Scientist III to turn our backlog of AI use cases into scalable, production-ready solutions. This role is both hands-on technical and strategy, combining model development, system design, and operationalization in AWS alongside AI adoption and domain readiness. You’ll work to standardize efforts, drive measurable business impact, and elevate data science best practices across the team and enterprise. You’ll also represent AI platform capabilities to neighbor groups, translating complex ideas and needs into clear value, for both non-technical and technical stakeholders.&nbsp;</div><div><br><strong>What will you do?</strong> &nbsp;</div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.&nbsp;</li><li>Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.&nbsp;</li><li>Uphold and engage in Compassion’s core <strong>Cultural Behaviors</strong>.&nbsp;</li><li>Develops, analyzes, and models operational, program, marketing, or other organizational data to analyze the competitive performance of Compassion's business segments.&nbsp;</li><li>Develops innovative strategies, quantifies the competitive performance of the organization's operations and/or markets. Further evaluates potential operational changes, and designs new approaches and data methodologies accordingly.&nbsp;</li><li>Performs exploratory data analysis to understand relationships, opportunities to influence outcomes and how to attribute cross-channel outcomes. Further develops proofs of concept to verify ideas and closes the loop to make sure that the proposed solution is performing as it should and is correctly understood by clients.&nbsp;</li><li>Translates complex analytical and technical concepts for non-technical team members to enable understanding and drive informed business decisions and AI adoption.&nbsp;</li></ul><div><br><strong>What do you bring?</strong>&nbsp;</div><ul><li>Demonstrated ability to act as an AI evangelist—guiding non-technical teams, influencing adoption, and promoting best practices across the organization&nbsp;</li><li>Strong ability to quantify impact, including cost savings, ROI, and prioritization of high-value use cases&nbsp;</li><li>Experience partnering with business stakeholders and translating technical concepts into clear, actionable items and insights&nbsp;</li><li>Strong hands-on experience building and deploying machine learning models end-to-end in production environments&nbsp;</li><li>Proven ability to perform exploratory data analysis and select appropriate algorithms based on business outcomes and data characteristics&nbsp;</li><li>Hands-on experience with AWS (especially SageMaker) for model development, deployment, and orchestration&nbsp;</li><li>Experience working with modern data platforms such as Snowflake and enterprise data warehouses&nbsp;</li><li>Ability to consolidate and operationalize multiple siloed use cases into standardized, scalable solutions&nbsp;</li><li>Seven years Relevant experience working in the Data field&nbsp;</li></ul><div><br><strong>Why work here?</strong>&nbsp;</div><ul><li><strong>The mission:</strong> Join a team that is motivated to release children from poverty in Jesus’ name.&nbsp;</li><li><strong>Our benefits</strong>: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and <strong>more</strong>.&nbsp;</li><li><strong>Spiritual growth:</strong> Participate in regular chapel services, prayer groups, and department devotionals.&nbsp;</li></ul>

Applied Data Scientist III

<div><strong>Remote; US-Based</strong>&nbsp;</div><div><br>24-7 Prayer USA, a registered 501(c)(3) nonprofit organization, is seeking a freelance Marketing Manager to lead our social media presence and support strategic marketing efforts.&nbsp;</div><div><br><strong>What You'll Do</strong>&nbsp;</div><ul><li>Manage and schedule content across Instagram, Facebook, TikTok, and YouTube</li><li>Create monthly content calendars with posts aligned to our strategic goals, and secure Creative Director approval prior to execution</li><li>Monitor trends and engage with our online community across platforms</li><li>Track analytics, report on performance, and identify growth opportunities</li><li>Develop email campaign concepts in Mailchimp alongside our email marketing specialist</li><li>Collaborate with designers, copywriters, and other Creative and National Team members</li></ul><div><br>Success in this role will be measured against the 24-7 Prayer USA Marketing KPI Framework, which outlines growth, engagement, and mission-alignment goals across platforms. Marketing Manager will collaborate with the Creative Director and Operations Manager on a quarterly basis to evaluate performance against KPIs and adjust marketing strategy accordingly.<br>&nbsp;<br><strong>What We're Looking For</strong><br><br></div><ul><li>2+ years of social media management and marketing experience, ideally for a brand or nonprofit</li><li>Strong understanding of Instagram, TikTok, Facebook, and YouTube best practices, and social media trends</li><li>Experience with content calendar creation and scheduling tools</li><li>Familiarity with email marketing platforms and strategy, particularly Mailchimp</li><li>Comfortable working remotely and communicating via Slack and ClickUp</li><li>Self-motivated, organized, and able to manage multiple priorities independently</li><li>Passion for prayer, mission, and justice, alignment with 24-7 Prayer mission and values</li></ul><div><br><strong>Details</strong></div><ul><li>Fully remote. Bi-weekly team meetings required.</li><li>Responsive during standard U.S. business hours (M–F)</li><li>Independent contractor; invoiced monthly</li><li>Approximately 5-8 hours/week or retainer available</li></ul>

Marketing Manager

<div>GMO Global Media Outreach harnesses the power of digital technology to spread the Gospel around the globe. Through advanced data-driven strategies, we connect with millions, fostering their spiritual growth in Christ. We aim to offer every person on Earth the chance to discover Jesus via various digital channels, creating a faith-based community that unites volunteers with individuals worldwide seeking spiritual enlightenment.<br><br></div><div>We are seeking a skilled and mission-driven Data Scientist to join our growing team. This role is pivotal in helping us understand, engage with, and support people at every stage of their spiritual journey. As a <strong>Data Science &amp; Analytics Director </strong>at Global Media Outreach, you’ll apply statistical modeling, machine learning, and data mining techniques to generate insights that inform outreach strategies, measure spiritual engagement, and optimize impact. You’ll work closely with stakeholders across the organization to ensure data is used to advance our mission effectively and responsibly.<br><br></div><div><strong>Key Responsibilities:<br></strong>This role will provide leadership to the Data Science &amp; Analytics team and foster cross-functional collaboration (including engineering, product, etc.) to align data initiatives with broader business objectives. This role reports to the Chief Technology Officer and works closely with the Director of Engineering and Sr. Director of Solutions as part of the Technology Solutions leadership team.&nbsp;<br><br></div><div><em>Modeling, Metrics &amp; Analysis:</em></div><ul><li>Design and implement machine learning models to classify contacts, predict user engagement, and identify behavioral trends.</li><li>Develop and refine metrics to quantify spiritual growth and content effectiveness.</li><li>Analyze large datasets to extract insights that inform strategic decisions, campaign performance, and digital outreach strategies.</li></ul><div><br><em>Experimentation &amp; Optimization:</em></div><ul><li>Design and evaluate A/B tests, multivariate experiments, and causal analyses to test hypotheses and optimize messaging, user flows, and engagement pathways.</li><li>Leverage data insights to assess the efficacy of product enhancements, content approaches, and operational workflows. This analysis will inform solution development and drive continuous improvement.</li></ul><div><br><em>Data Engineering Collaboration:</em></div><ul><li>Partner with the Director of Engineering to source, clean, and prepare structured and unstructured data for analysis and model deployment.</li><li>Contribute to refining data pipelines and support the execution of scalable models in production environments.</li></ul><div><br><em>Communication &amp; Visualization:</em></div><ul><li>Communicate complex data insights to stakeholders at all levels through clear narratives and effective data visualizations, enabling data‑driven decision‑making across the organization.</li><li>Create compelling dashboards, reports, and visualizations to communicate trends and recommendations to internal stakeholders and leadership.&nbsp;</li></ul><div><br>Research &amp; Innovation:</div><ul><li>Stay informed on trends in data science, machine learning, and AI—especially those applicable to digital engagement and nonprofit work.</li><li>Explore emerging technology trends such as NLP, recommender systems, and responsible AI to inform future innovation.</li></ul><div>&nbsp;</div><div><strong>Skill Requirements:</strong></div><ul><li>Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Applied Mathematics, or a related field.</li><li>5–7 years in data science/analytics with leadership experience.</li><li>Proficiency in Python or R and experience with relevant libraries (e.g., pandas, scikit-learn, TensorFlow, caret).</li><li>Strong SQL skills and experience working with relational databases and data warehouses.</li><li>Demonstrated experience with supervised and unsupervised learning techniques.</li><li>Strong grasp of experimental design, hypothesis testing, and statistical inference.</li><li>Excellent communication and visualization skills, with the ability to explain complex models to non-technical stakeholders.</li><li>Experience deploying models and working with data in production environments.</li></ul><div><br><strong>Bonus Skills:</strong></div><ul><li>Experience in digital engagement, donor analytics, or non-profit impact measurement.</li><li>Familiarity with cloud platforms such as AWS or Google Cloud Platform.</li><li>Exposure to NLP and chatbot-related applications.</li><li>Proficiency in data visualization tools such as Tableau, Power BI, or Looker.</li><li>Understanding of data ethics and responsible AI practices.</li></ul><div>&nbsp;</div><div><strong>Additional Requirements</strong></div><ul><li>This position is fully remote.</li><li>Only U.S.-based applicants will be considered.</li><li>Applicants must be authorized to work in the U.S.</li><li>Alignment with our Statement of Faith is required.</li></ul><div>&nbsp;</div><div><strong>To Apply<br></strong>If you have a passion for using your skills for Gospel purposes, we encourage you to apply. Please submit your <strong>resume</strong> and a <strong>cover letter below. </strong>Your cover letter should detail your interest in joining Global Media Outreach and highlight your experience and skills.<br><br></div><div>Join us in our mission to make a significant global impact through innovative digital means, spreading the gospel and connecting people with the message of Jesus Christ!</div>

Data Science & Analytics Director

<div><strong>Sync with God</strong> is a 501C3, non-profit ministry, to unleash life-changing online discipleship groups on one virtual screen video chat, texting, lessons, journaling, discussions. We simplify Kingdom building, mentoring, and the spiritual growth process while leading more non-Christians to become Christians, so they don’t leave the faith. Short demo video http //bit.ly/sync_walkthru3<br><br><br></div><ul><li>Our Purpose Equipping Christians to bring non-Christians into the Kingdom of God while growing a worldwide movement of discipleship that Christians live 24/7/365.</li><li>Our Vision To increase discipleship, enhance evangelism, deepen the personal connections Christians have with one another, and lead more people to have a relationship with God.</li><li>Our Impact Ending the exodus of believers from the Kingdom of God, spreading the word of God to unreached people groups, and ending the growing drought of disciples, disciplers, and effective discipleship within Christianity today.</li></ul><div><br><strong>Focus </strong>&nbsp;WordPress (Divi), Google Workspace, Microsoft 365, Pathwright, Course Delivery &amp; Global Translation<br><br><strong>Status </strong>&nbsp;Remote Part‑Time Volunteer<br><br><strong>Organization </strong>&nbsp;Sync With God<br><br><strong>Reports To </strong>&nbsp;CEO<br><br><strong>Overview<br><br></strong>We are seeking a mission‑driven <strong>Chief Technical Officer (CTO)</strong> to lead the global technical infrastructure of Sync with God’s online discipleship platform. This leader will oversee the integration of <strong>WordPress (Divi Builder)</strong>, <strong>Google Workspace</strong>, <strong>Microsoft 365</strong>, and the <strong>Pathwright platform</strong> to ensure seamless course delivery, internationalization, security, communication, and scalability.<br><br>The CTO will build a technical architecture that supports <strong>global publishing, translation workflows, marketing funnels, automation, and multilingual course delivery</strong>.<br><br><strong>Responsibilities<br><br>Technical Leadership &amp; Systems Architecture</strong></div><ul><li>Develop and implement a long‑term digital strategy for course delivery, marketing, and international expansion.</li><li>Build an integrated ecosystem connecting&nbsp;</li><li>WordPress (Divi theme) — public-facing site &amp; landing pages</li><li>Google Workspace — team collaboration, cloud storage, workflows</li><li>Microsoft 365 — productivity suite, security, documentation</li><li>Pathwright — course delivery, user experience, assessments, certifications</li></ul><div><br><strong>WordPress &amp; Divi Management</strong></div><ul><li>Oversee all technical aspects of the SyncWithGod.com (or related) site.</li><li>Manage Divi layouts, child themes, page templates, and conversion‑optimized funnels.</li><li>Ensure mobile responsiveness, fast performance, and SEO readiness.</li><li>Manage hosting, backups, security, and plugin ecosystem.</li></ul><div><br><strong>Pathwright Technical Support &amp; Course Implementation</strong></div><ul><li>Serve as the primary technical lead for building, importing, and supporting courses in Pathwright.</li><li>Troubleshoot content delivery, user access, cohorts, pathways, and progress tracking.</li><li>Manage integrations between Pathwright and email platforms, CRM, analytics, and payment gateways.</li><li>Enable scalable translation workflows for international course rollout.</li></ul><div><br><strong>Productivity &amp; Collaboration Systems</strong></div><div>Configure and optimize Google Workspace for file management, forms, workflows, collaboration, and automation.</div><ul><li>Oversee Microsoft 365 for secure document management, SharePoint structure, Teams integration, and digital asset organization.</li></ul><div><br><strong>Multilingual Translation Infrastructure</strong></div><ul><li>Build systems for handling multi-language&nbsp;</li><li>course copies</li><li>subtitles / closed captions</li><li>websites</li><li>emails</li><li>downloadable resources</li><li>Implement translation workflows using AI, volunteers, or translation teams.</li></ul><div><br><strong>Marketing &amp; Automation Systems</strong></div><ul><li>Integrate marketing tools with WordPress &amp; Pathwright&nbsp;</li><li>email automation</li><li>CRM tagging</li><li>lead capture</li><li>funnel tracking</li><li>analytics</li><li>Support social media integration, video delivery, and content distribution.</li></ul><div><br><strong>Technical Support &amp; Training</strong></div><ul><li>Provide support to teams, partners, and course facilitators around the world.</li><li>Create onboarding documentation, training videos, and toolkits for course partners.</li><li>Establish help desk processes for global learners.<br><br></li></ul><div><strong>Qualifications</strong></div><ul><li>Experience as a CTO, Technical Director, Technical Project Manager, or Senior Web Architect.</li><li>Expert in WordPress + Divi Builder, including custom CSS and performance optimization.</li><li>Strong experience with Google Workspace and Microsoft 365 administration.</li><li>Familiarity with online learning platforms—preferably Pathwright.</li><li>Strong understanding of APIs, integrations, automation platforms (Zapier/Make), analytics, and email systems.</li><li>Ability to create scalable structures for internationalization and translation.</li><li>Clear communication skills with both technical and non‑technical stakeholders.</li><li>Passion for discipleship, online learning, and global ministry.<br><br></li></ul><div><strong>Preferred Experience</strong></div><ul><li>Building multilingual websites and handling localization.</li><li>Setting up secure data environments for global users.</li><li>Creating automation between LMS, CRM, email, and marketing tools.</li><li>Experience in ministry, missions, or spiritual formation organizations.</li></ul><div><br></div><div><strong>Desired Skills and Experience</strong></div><div>Leadership, Project Management, Technology / IT, Web Design</div>

Chief Technical Officer

<div><strong>About Donorbox</strong></div><div>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀</div><div><br>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.</div><div>🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!</div><div><br><strong>The Role</strong></div><div>At Donorbox, the <strong>Senior Market Research Specialist</strong> will play a key role in shaping how we understand, segment, and grow across the nonprofit landscape.</div><div>You’ll dive deep into nonprofit sectors such as faith-based, <strong>animal welfare, education, arts &amp; entertainment </strong>and more, analyzing their unique challenges, structures, motivations, news consumption habits, and buying behavior. Your insights will guide our <strong>go-to-market strategy, brand</strong> and <strong>product direction</strong>, helping us serve our customers better and accelerate growth.</div><div><br>This role will not only uncover market opportunities but will also <strong>help our Product team discover unmet user needs</strong> - identifying where Donorbox can innovate and differentiate. You’ll work cross-functionally with <strong>Growth, Marketing, Sales, Customer Success and Product</strong> leaders to turn data into insights, and insights into strategy - positioning Donorbox for long-term success with its nonprofit partners.</div><div><br><strong>Responsibilities:</strong></div><div><strong>Market &amp; Segment Research</strong></div><ul><li>Conduct in-depth research to define TAM, SAM, and SOM globally and regionally for nonprofit verticals.</li><li>Map industry structure, giving trends, digital adoption, and seasonality (e.g. Easter, Giving Tuesday, Ramadan, etc.).</li><li>Create sub-segment analyses — e.g., dioceses vs. parishes, Catholic vs. Protestant, churches vs. Christian orgs, animal shelters vs. wildlife rescues – for deeper understanding.</li><li>Deliver clear market landscape reports that guide strategic prioritization.<br><br></li></ul><div><strong>Audience Profiling &amp; ICP Definition</strong></div><ul><li>Develop and maintain detailed <strong>Ideal Customer Profiles (ICPs)</strong> and buyer personas for each segment.</li><li>Identify key purchasing decision-makers and influencers — demographics, psychographics, motivations, and buying cycles.</li><li>Understand their pain points, approval layers, and how they make technology decisions.</li><li>Validate findings through structured surveys and interviews with nonprofit leaders and users that this candidate will conduct and analyze.<br><br></li></ul><div><strong>Behavioral &amp; Media Insights</strong></div><ul><li>Determine where and how target audiences consume information, from podcasts and newsletters to associations, conferences and other media platforms.</li><li>Identify trusted communities and communication channels that influence their decisions.</li><li>Understand preferred content formats and technology adoption levels.<br><br></li></ul><div><strong>Buying Habits &amp; Triggers</strong></div><ul><li>Analyze how organizations discover and evaluate software — through peers, partners, Google search, or industry networks.</li><li>Identify <strong>purchase drivers</strong> (simplicity, cost, trust, integration, etc) and <strong>objections</strong> (security, fear of change, theological fit, etc) and explain how Donorbox can effectively address these challenges.</li><li>Document <strong>budget cycles and fiscal dependencies</strong> to align sales outreach and marketing campaigns with optimal timing.<br><br></li></ul><div><strong>Competitive Landscape</strong></div><ul><li>Benchmark Donorbox against fundraising software competitors.</li><li>Analyze features, pricing models, messaging, and positioning.</li><li>Identify opportunities for differentiation — including through positioning, CRM integration, pricing flexibility, and product features and simplicity.<br><br></li></ul><div><strong>Product &amp; User Discovery</strong></div><ul><li>Partner with the Product team to uncover insights that inform <strong>new features, product improvements, and market opportunities</strong>, ensuring Donorbox continues to evolve around real customer behavior and needs.</li><li>Identify friction points in user journeys and translate findings into actionable product recommendations.</li><li>Support new product or feature development with data-backed insights from target markets.<br><br></li></ul><div><strong>Internal Data &amp; Cross-Functional Insights</strong></div><ul><li>Collaborate with the larger Marketing team, Sales, Customer Success, and Product to extract internal customer and performance data.</li><li>Analyze customer mix, usage patterns, ARR by segment, and churn reasons.</li><li>Conduct win/loss analyses and synthesize learnings into ICP refinements.<br><br></li></ul><div><strong>Strategic Reporting &amp; Recommendations</strong></div><ul><li>Synthesize all research into clear, actionable insights backed by data points, and present findings to leadership and/or stakeholders.</li><li>Share useful findings with the company to help inform decisions and shed light on users’ latest behaviors, preferences, and needs.</li><li>Recommend <strong>GTM strategies, product &amp; brand positioning, and technology partnership opportunities</strong> based on market data.</li><li>Deliver quarterly reports on industry trends and emerging opportunities.</li></ul><div><br></div><h3><strong>Research Methods &amp; Approach</strong></h3><ul><li>Execute <strong>primary and secondary research</strong> using surveys, interviews, focus groups, and desk research, singlehandedly managing the process end-to-end.</li><li>Design and analyze <strong>quantitative studies</strong> (market sizing, segmentation, survey analysis).</li><li>Conduct <strong>qualitative research</strong> — in-depth interviews, customer panels, win/loss interviews.</li><li>Use <strong>data and tools</strong> like Typeform, Google Trends, SEMrush, SimilarWeb, Crunchbase, and Pew/Giving USA reports.</li><li>Build and maintain a <strong>market intelligence database</strong> with competitive data, pricing, and adoption metrics.</li><li>Visualize findings through dashboards and concise, presentation-ready insights for senior stakeholders.</li></ul><div><br><strong>Qualifications &amp; Experience</strong></div><ul><li>5–8 years of <strong>market research, strategy, or growth analysis</strong> experience (preferably in B2B or SaaS or nonprofit tech).</li><li>Strong analytical background and ability to translate complex data into actionable insights that stakeholders can immediately understand.</li><li>Deep understanding of <strong>B2B buyer behavior</strong> and <strong>go-to-market segmentation</strong>.</li><li>Familiarity with research and analytics tools such as <strong>Crunchbase, SEMrush, SimilarWeb, Google Trends, Cision, survey tools</strong>, or AI-driven platforms.</li><li>Exceptional written and verbal communication skills.</li><li>Curiosity, initiative, and a self-starter attitude - comfortable working cross-functionally and autonomously.</li></ul><div><br></div><h3><strong>What We’d Love to See</strong></h3><ul><li>Experience researching or marketing to the <strong>nonprofit, faith-based, or education</strong> sectors.</li><li>Prior experience in a <strong>high-growth SaaS company</strong>.</li><li>Demonstrated ability to identify white-space opportunities and influence GTM strategy.</li><li>Strong presentation and data visualization skills.</li><li>A true team player, dedicated to driving meaningful impact both within our company and for our valued nonprofit customers.</li></ul><div><br><strong>Details</strong></div><ul><li><strong>Location:</strong> Fully remote based in US</li><li><strong>Working hours:</strong> Flexible, with some overlap to U.S. time zones preferred</li><li><strong>Salary: </strong>80-95k annual salary based on experience, plus equity</li></ul><div><br><strong>Benefits &amp; Perks</strong></div><ul><li>Fully remote work from the comfort of your home</li><li>Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)</li><li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life</li><li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%</li><li>Reimbursement package for home office expenses and professional development, up to $1.5k</li><li>Eligibility for employee equity plan (stock options)</li><li>Wellness program with fitness and mindfulness classes</li><li>Love your work and our mission of serving nonprofits!</li></ul><div><br><strong>The Application Process</strong></div><div><strong>We have 6 stages:</strong></div><ol><li>Apply here and fill out our questions to tell us about you!</li><li>Prescreen Call with the Talent Team</li><li>Interview with Hiring Manager</li><li>Assignment</li><li>Panel</li><li>Final Interview</li><li>Background &amp; Reference Checks</li></ol><div><br>If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!</div>

Senior Market Research Specialist

<div><strong>MailWell: Data Services<br></strong>masterworks.agency<br><br></div><div><strong>General Description:</strong></div><div>The Marketing Data Specialist will leverage data management tools to clean, prepare and deliver audiences selected for marketing efforts. This role selects data based on written targeting strategies, works with our project management, client engagement and analytics teams to ensure accuracy, then prepares and delivers marketing files for use by a vendor or an internal marketing team.&nbsp;<br><br></div><div><strong>Primary Responsibilities:</strong></div><ul><li>Follow established processes to select audiences and prepare data for marketing efforts, delivering on the project requirements with a very high degree of accuracy.</li><li>Incorporate data from multiple sources using a variety of data software tools which include Google BigQuery, Microsoft Excel, Matillion, and Magnus.</li><li>QC data elements for projects received from clients, transformed data, final output file, and reports. &nbsp;</li><li>Partner with developers, analysts, project management, and client engagement teams to gather documentation and instructions necessary to complete data projects on time.</li><li>Create and update documentation on current processes for the data team and&nbsp; other agency teams, client contacts, and third-party data partners.</li><li>QC your work and the work of team members for data quality, process and accuracy.&nbsp;</li><li>Troubleshoot data errors and anomalies, and provide recommended solutions.</li><li>Perform ad-hoc queries as needed to answer questions about the data.&nbsp;</li><li>Create data query logic from non-technical requests.&nbsp;</li><li>Escalate any data or project issues to the Data Services Manager, as required.</li></ul><div><br></div><div><strong>Professional Competencies:</strong></div><ul><li>An adaptable and resilient mindset, comfortable with a dynamic work environment and evolving technological landscape</li><li>A very high level of attention to detail&nbsp;</li><li>Excellent organizational skills&nbsp;</li><li>Proactive communication&nbsp;</li><li>Ability to multi-task&nbsp;</li><li>Ability to manage assigned tasks and projects to ensure they are completed on schedule</li><li>Self-directed and able to work at peak performance in a fast-paced, production-oriented environment&nbsp;</li><li>A desire to work as part of a team in a collaborative environment</li><li>Ability to think critically and think outside the box</li><li>A commitment to continuous learning</li></ul><div><br></div><div><strong>Technical Competencies:</strong></div><ul><li>Knowledge of database relationships and architecture</li><li>Demonstrated ability to quickly learn and adapt to new software, tools, and technological advancements</li><li>Proficiency with Google Workspace and Microsoft Office Suite</li><li>Intermediate coding language skills (SQL, etc)</li><li>Proficiency in data management tools appropriate to this position:<ul><li>Relational database tools&nbsp;</li><li>Data encryption and transfer technologies (SFTP or use of APIs)&nbsp;</li><li>Cloud-based data lake technologies such as Google Big Query</li><li>Knowledge of basic direct mail and digital marketing metrics a plus</li></ul></li></ul><div><br></div><div><strong>Work Experience:</strong></div><ul><li>1+ years of experience in a related field (data science, database management, analytics, information technology, or marketing analytics)</li></ul><div><br></div><div><strong>Educational Requirements:&nbsp;</strong></div><ul><li>Bachelor’s Degree in a related field (data science, data analytics, data technology, database management, software and data engineering, information technology, applied mathematics, computer science)</li></ul>

Marketing Data Specialist

<div><strong>JOB SUMMARY<br></strong><br></div><div>The Vice President of Marketing serves on Gather’s Senior Leadership Team and reports directly to the CEO. This role exists to architect and lead the global growth engine of the movement.</div><div><br>The VP of Marketing is responsible for shaping and executing a unified marketing and growth strategy that moves people from awareness to engagement to long term participation and generosity. This includes broad appeal fundraising, event registration and ticket sales, audience growth, monthly donor conversion, and global digital expansion.<br><br></div><div>This leader brings both spiritual discernment and technical excellence, pairing compelling movement storytelling with disciplined funnel strategy, CRM mastery, and data driven execution. The VP of Marketing will oversee a growing internal team, lead and coordinate multiple global agencies and partners, and collaborate closely with Development, Events, and Operations to ensure Gather’s message and mission scale with clarity, urgency, and integrity.<br><br></div><div><strong>CORE RESPONSIBILITIES</strong></div><h3>Strategic Leadership</h3><ul><li>Serve on the Senior Leadership Team, contributing to organization-wide strategy and ensuring marketing is fully aligned with Gather’s mission, growth goals, and theological convictions.</li><li>Translate the long term vision of Gather into clear marketing priorities, annual plans, and executable roadmaps.</li></ul><div><br></div><h3>Marketing Growth and Funnel Strategy</h3><ul><li>Design and oversee a comprehensive global marketing strategy that grows awareness, engagement, and generosity across Gather’s ecosystem.</li><li>Build and optimize full funnel pathways that move audiences from first touch to active participation and monthly donor commitment.</li><li>Ensure marketing strategy supports major initiatives including Gather events, city movements, discipleship products, and broad appeal fundraising campaigns.</li></ul><div><br></div><h3>CRM, Data, and Performance Ownership</h3><ul><li>Own and leverage Gather’s CRM and marketing automation systems, including HubSpot, to drive segmentation, personalization, reporting, and conversion optimization.</li><li>Establish clear KPIs across acquisition, engagement, conversion, and retention, using data to inform strategy and continuously improve performance.</li><li>Partner closely with Development to align donor journeys, reporting, and lifetime value strategy.</li></ul><div><br></div><h3>Fundraising and Generosity Campaigns</h3><ul><li>Lead the marketing strategy for broad appeal fundraising efforts, including digital campaigns that inspire generosity tied to eternal impact.</li><li>Collaborate with Development to clearly articulate “your gift makes this possible” outcomes and translate them into compelling donor facing messaging and funnels.</li><li>Support the growth of monthly giving as a key engine for sustaining the movement.</li></ul><div><br></div><h3>Movement Storytelling and Brand Stewardship</h3><ul><li>Champion a unified brand voice that reflects the urgency, hope, and shared ownership of revival.</li><li>Ensure Gather’s story consistently communicates that the movement grows when each of us says yes and plays our part.</li><li>Oversee content strategy across platforms to amplify testimonies, gospel impact, and global momentum.</li></ul><div><br></div><h3>Team and Agency Leadership</h3><ul><li>Lead, develop, and empower a high performing Marketing Team with clarity, accountability, and trust.</li><li>Direct and coordinate multiple external agencies, creative partners, and vendors across regions and disciplines.</li><li>Ensure internal and external teams are aligned around shared goals, timelines, and outcomes.</li></ul><div><br></div><h3>Distribution and Partnership Leverage</h3><ul><li>Identify and activate strategic distribution partners including churches, networks, platforms, media partners, and influencers to exponentially expand reach.</li><li>Design campaigns and partnerships that expand reach beyond Gather-owned channels and drive exponential growth in audience engagement.</li></ul><div><br><strong>QUALIFICATIONS AND EXPERIENCE</strong></div><ul><li>Demonstrated senior level leadership experience in marketing, growth, or communications within a nonprofit, ministry, or mission driven organization.</li><li>Proven success building and scaling digital funnels that drive conversion, engagement, and recurring giving.</li><li>Deep working knowledge of CRM and marketing automation platforms, including HubSpot.</li><li>Experience leading multi person teams and managing complex agency ecosystems across regions or disciplines.</li><li>Strong grasp of digital analytics, performance marketing, storytelling, and audience growth strategy.</li><li>Experience leveraging partnerships and distribution channels to significantly expand reach.</li><li>Cross cultural or global marketing experience strongly preferred.</li></ul><div><br><strong>LEADERSHIP AND CULTURAL FIT</strong></div><ul><li>A vibrant personal faith in Jesus Christ and a deep commitment to the Great Commission.</li><li>Leads with humility, courage, clarity, and spiritual maturity.</li><li>Thrives in a fast moving, relational, collaborative environment with high ownership and high trust.</li><li>Comfortable navigating ambiguity while building systems that scale.</li><li>Willingness to travel for Gather events and key organizational moments.</li></ul><div><br><strong>WHY THIS ROLE MATTERS</strong></div><div>This is not simply a marketing role. It is an invitation to help steward and scale a move of God.<br><br></div><div>As Vice President of Marketing, you will help shape how millions encounter the vision of Gather, how stories of revival ignite faith around the world, and how everyday believers are invited into lasting participation. This role exists to help the Church see what God is doing and step into it together.<br><br></div><div><strong>REPORTING AND LOGISTICS</strong></div><ul><li>Reports to the CEO</li><li>Full time, exempt</li><li>Remote position with quarterly in person All Team gatherings and event travel</li></ul><div><br><strong>BENEFITS</strong></div><ul><li>Employer paid healthcare insurance for employee and family</li><li>Employer paid hospital insurance plan</li><li>Unlimited paid time off</li></ul><div><strong><br>ABOUT GATHER</strong></div><div><br>Gather is a global ministry igniting a movement of revival through large scale gatherings, discipleship initiatives, and digital storytelling. What began as a catalytic moment with Gather25 has already led to tens of thousands of salvations, renewed faith among believers, and visible transformation in communities around the world.<br><br></div><div>Gather exists to stoke revival fires everywhere by creating spaces where people encounter God’s presence, unite across denominations, and are equipped to share their faith. We believe revival multiplies when everyday believers say yes and step into their role as the Church.</div><div><br>Led by Jennie Allen, Gather’s mission is built on three pillars:</div><ul><li><strong>Gather</strong> by hosting global and citywide events that mobilize the Church in prayer, worship, and mission</li><li><strong>Mobilize</strong> by providing tools, discipleship models, and digital resources that empower believers to live and lead revival in their own communities</li><li><strong>Ignite</strong> by amplifying stories of gospel transformation through digital platforms that awaken belief and prayer worldwide</li></ul><div><br>By 2033, Gather aims to gather 1 billion people, see 250 million new believers, unite 1,000 cities, and mobilize 1 million intercessors praying for revival. To steward this vision, Gather is raising $45 million over two years to fuel global gatherings, discipleship infrastructure, and scalable digital reach.</div>

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