Who We Are

CV (Christian Vision) is a global organization that exists to introduce people to Jesus and encourage them to become his true followers. Founded in 1988 by Robert Edmiston, CV is driven by a pioneering spirit embracing creativity and innovation to advance evangelism through new horizons, in both physical and digital realms.

Job overview

We are seeking a skilled, creative, and strategic Bot Creator who shares our passion for evangelism and wants to join our dynamic team. The Bot Creator is responsible for setting up, testing, implementing, and maintaining chatbot and automation solutions across various platforms to support Social Direct’s goals. It involves hands-on work to build, update, and troubleshoot chatbots while managing project details and ensuring all tasks are completed accurately and on time. The position focuses on practical implementation, administration, and quality assurance, ensuring bots are tested, compliant, and effective. The candidate will collaborate with tech, data, and localisation teams, maintaining strong communication and documentation. This role suits someone with excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while confidently executing chatbot tasks—rather than deep technical expertise.

Specific Responsibilities

Set up, test, and maintain chatbots and automation bots across platforms such as websites, messaging apps, and social media.
Configure, update, and troubleshoot chatbot systems to ensure all components function accurately and efficiently.
Deploy and test bots, focusing on functionality, accuracy, and issue resolution, while documenting results clearly.
Track, analyse, and report A/B test outcomes, presenting findings in a structured and actionable format.
Support the design of intuitive, user-friendly customer journeys for seekers and users across all chatbot interactions.
Collaborate closely with Localisation Manager, Localisation, and Tech teams to ensure alignment with Social Direct’s strategic objectives.
Prepare and maintain detailed documentation, spreadsheets, and reports on chatbot configurations, updates, and performance.
Maintain consistency in tone, accuracy, and messaging across all bots, including managing multi-language translations with localisation teams.
Manage deadlines, monitor implementation progress, and ensure deliverables meet quality and performance standards.
Understand and apply chatbot data analysis to monitor quality, accuracy, and user experience.
Contribute to product roadmaps, sprint planning, and feature development through effective coordination, reporting, and follow-up.
Act as the main point of contact for chatbot updates, ensuring clear communication, compliance with platform policies, and strong version control for long-term scalability.
As part of a global organisation, you will be required to collaborate across time zones, which may involve out-of-hours availability.

General Responsibilities

Fulfil all duties outlined above for this specific role, and as directed below for all team members within CV. This includes, but is not limited to:

Actively pursue personal, professional, and spiritual growth.
Contribute positively to our team culture by upholding CV’s values in attitude and action.
Comply with all CV policies, procedures, and regulatory requirements.
Maintain confidentiality and demonstrate integrity in all matters.
Engage fully in staff and team meetings, collaboration, and communication.
Commit to continuous learning and development as needed for the role.
Foster respectful, clear, and constructive communication across all interactions.
A practising Christian in full agreement with the CV Statement of Faith.
Actively involved in a local church or Christian faith community.
Committed to living according to biblical values.

Skills, Experience and Education

Strong hands-on administrative and implementation skills with excellent attention to detail.
Experience managing or executing digital projects, workflows, or content operations.
Ability to follow established processes and document outcomes accurately.
Strong collaboration skills with cross-functional teams
Comfortable working with multi-language chatbots and collaborating with international teams.
Analytical and organised, with a focus on delivering high-quality, error-free work.
Comfortable working in a fast-paced, agile environment
Proficiency in using spreadsheets, dashboards, task management tools, or project tracking software
No advanced technical expertise required, but willingness to learn and confidently use chatbot platforms and automation tools is essential.
Bachelor’s degree or 2 years experience in Administration, Operations, Communications, or Project Management.

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