<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div>WorshipTools is looking for a Senior Developer to join our team. In this role, you will be responsible for designing, coding, and implementing visual elements and application element behaviors that ensure software functionality in response to user interactions. The developer will also be responsible for collaborating with other front-end and back-end developers to build client-side logic and will be instrumental in creating desktop, mobile and web applications used by churches all over the world.<br><br></div><div><strong>What You Will Be Doing:</strong></div><ul><li>Collaborates with clients, internal teams and stakeholders to understand user needs and develops user-facing applications and features to meet these needs.</li><li>Develops reusable code that can be applied to future applications; builds a code library/index to support the ability to access/apply code to future use cases.</li><li>Provides feedback or alternatives to internal team to ensure the technical feasibility of UI/UX designs.</li><li>Optimizes applications for maximum speed and scalability to handle increasing amounts of data or user traffic.</li><li>Develops and maintains design languages/guides for applications to ensure consistency across family applications.</li><li>Establishes and maintains continuous integration (CI) pipelines for web, mobile and desktop applications to automate testing, building, and deployment processes for applications.</li><li>Conducts code reviews to ensure quality, maintainability, and to identify and resolve issues/bugs.</li><li>Keeps up-to-date with industry trends and new technology developments to continually improve development practices.</li><li>Guides and mentors junior developers.</li><li>Special projects as assigned based on team/business need.</li></ul><div><br></div><div><strong>What Makes You Qualified:</strong></div><ul><li>6+ years of software development experience.</li><li>Strong understanding of JavaScript, both client (browser) and server (NodeJS).</li><li>Strong understanding of web markup, including HTML5 and CSS3.</li><li>Strong experience with JavaScript client frameworks like VueJS, Angular etc.</li><li>Strong understanding of asynchronous request handling, partial page updates, and AJAX.</li><li>Strong understanding of cross-browser compatibility issues and ways to work around such issues.</li><li>Familiarity with front-end build tools, such as Webpack and Vite.</li><li>Familiarity with platform frameworks like Electron and Cordova.</li><li>Proficient understanding of code versioning tools, such as git.</li><li>Good understanding of browser rendering behavior and performance.</li></ul>

Senior Developer

<div><strong>Responsibilities</strong></div><ul><li>Work with business analysts to fix bugs and refine and implement new features</li><li>Work on back-end API written in C# using Akka.net, CQRS, and MediatR (prior experience a plus), including writing<br>unit tests in XUnit and integration tests using tools like Playwright</li><li>Work on ASP.NET Core front-end with older pages using MVC and Razor, and migrate to a newer component-<br>based approach using Blazor</li><li>Write custom SQL Server stored procedures when necessary to increase performance or when Entity Framework<br>LINQ is insufficient</li><li>Read documentation to implement calls to external APIs to facilitate integration with partner systems</li><li>Deploy code to Azure using continuous integration with Azure DevOps and Git</li><li>Keep up-to-date on current software development trends and contribute creative solutions to business problems</li><li>Be aware of security best practices and follow all Martus standards and requirements</li><li>Other responsibilities as required<br><br></li></ul><div><strong>Qualifications &amp; Competencies</strong></div><ul><li>Enthusiasm to learn new technologies and architectural patterns</li><li>Prior experience with C# and ASP.NET Core using Visual Studio</li><li>Knowledge of HTML, CSS, and JavaScript</li><li>Familiarity with Entity Framework and SQL Server</li><li>A desire to learn cutting-edge technology like Blazor and Akka.net</li><li>Interest in, or prior exposure to, python, agentic programming, RAG, LLMs, or AI-augmented engineering is a plus</li><li>Strong critical thinking skills to explore possible solutions to uncommon problems (beyond just searching StackOverflow or using vibe coding)</li><li>The ability to work independently and require little oversight</li><li>Commitment to good software development practices, including doing the boring things like writing tests and documentation</li><li>Authorized to work in the United States<br><br></li></ul><div><strong>Company and Culture</strong></div><ul><li>We’re proud of our product, and very proud of the many customers who say, “We love Martus!”</li><li>We want to provide a terrific customer experience. Our support is personal, responsive, and flexible.</li><li>We’re a rapidly growing company, but small enough that everyone matters. Teamwork is ultra-important.</li><li>Our core product is evolving rapidly; we’ve got an agile development environment with almost daily releases.</li><li>Information security and customer confidentiality are paramount.</li><li>Martus is remote-only. You’ll work from home. Our client base spans North America, with additional partner-supported clients in global regions, including Australia and Canada.</li></ul><div><br><strong>Competitive salary and benefits commensurate with experience.</strong></div>

Senior .NET Developer

<div><strong>Work. Serve. Thrive.</strong>&nbsp; &nbsp;<br><br></div><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.&nbsp; &nbsp;</div><div>Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.<br><br></div><div><strong>The Opportunity</strong> &nbsp;</div><div>&nbsp;</div><div>The Specialist, Web Developer maintains, develops, and optimizes www.feedingamerica.org’s technical infrastructure—ensuring high performance, accessibility, and seamless integration with tools and platforms that support user journeys across donor, neighbor, and supporter audiences</div><div>&nbsp;</div><div>All applicants should include a link to their public GitHub account or examples of their recent projects in their resume.</div><div>&nbsp;</div><div>This is a <strong>hybrid position based out of Feeding America’s Chicago office location</strong>. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.</div><div>&nbsp;</div><div><strong>Compensation<br></strong><br>Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. <br><br><strong>Salary Range: $79,000 - $84,000 Based on Experience and Location.</strong></div><div>&nbsp;</div><div><strong>Benefits: </strong>A comprehensive list of benefits available to full-time employees can be found<strong> </strong><a href="https://www.feedingamerica.org/about-us/careers/national-office-jobs/benefits"><strong>here</strong></a><strong>.<br><br>Responsibilities:</strong></div><ul><li>Serves as the technical point of contact for FeedingAmerica.org and supports cross-functional digital initiatives.</li><li>Leads front-end development to support web functionality, security, and performance, ensuring responsive design, mobile optimization, technical SEO and accessibility (WCAG 2.1).</li><li>Supports content strategy execution by developing and optimizing scalable CMS templates and themes to reflect design changes, ensure responsiveness, and maintain accessibility compliance (WCAG 2.1).</li><li>Builds and enhances reusable CMS components and modules to support consistent and flexible presentation across multiple site sections and digital properties.</li><li>Partners with UX, analytics, and marketing teams to implement site features that enhance engagement, support donor conversion, and optimize user experience.</li><li>Builds and maintains reusable templates, components, and CMS structures to streamline content management and ensure brand consistency.</li><li>Executes timely updates to support marketing campaigns, fundraising initiatives, and organizational storytelling across digital platforms.</li><li>Coordinates with development partners and third-party vendors to facilitate website integration (e.g., donation platforms, marketing automation tools, CRM) to support seamless digital engagement.</li><li>Monitors website health (e.g., link integrity, code quality, page speed) and manages routine maintenance to ensure optimal site performance.</li><li>Leverages analytics and testing tools to support performance insights, tagging implementation, and data-driven optimization.</li><li>Maintains thorough documentation of technical specifications, workflows, and CMS protocols.</li><li>Stays current on industry trends and technologies to inform future enhancements and innovation.</li></ul><div><strong>Required Experience and Qualifications:</strong></div><ul><li>3–5 years of experience in front-end web development or related technical field</li><li>Demonstrated experience managing and optimizing websites with high traffic and multiple integrations</li><li>Experience working in Drupal as front-end developer or site developer.</li><li>Proficiency with CMS platforms (e.g., <strong>Drupal</strong>, <strong>WordPress</strong>)</li><li>Familiarity with <strong>HTML, CSS, JavaScript</strong>, and frameworks (e.g., <strong>React</strong>, <strong>Vue</strong>, or similar)</li><li>Experience integrating with marketing systems (e.g., <strong>Luminate Online</strong>, <strong>EveryAction</strong>, <strong>HubSpot</strong>)</li><li>Working knowledge of <strong>Google Tag Manager</strong>, <strong>Google Analytics</strong>, and SEO best practices</li><li>Strong problem-solving, communication, and project management skills</li><li>Ability to thrive in a fast-paced, collaborative environment with occasional off-hours support</li><li>All applicants should include a link to their public GitHub account or examples of their recent projects in their resume.</li></ul><div><strong>Preferred</strong></div><ul><li>Experience in mission-driven or nonprofit settings</li><li>Familiarity with A/B testing platforms and conversion optimization tools</li><li>Accessibility training or practical implementation experience with <strong>WCAG 2.1</strong> standards</li><li>Certification in web development, UX, or related technical fields is a plus</li></ul><div><br></div><div><strong>Required Leadership Competencies:<br></strong><br></div><ul><li><em>Fosters an Enterprise Mindset</em></li><li><em>Fosters an Open and Supportive Environment</em></li><li><em>Leads with Accountability</em></li><li><em>Collaborates Internally and Externally</em></li><li><em>Focuses on People and Teams</em></li><li><em>Manages Organization and Business Complexity</em></li><li><em>Communicates with Impact and Influence</em></li></ul>

Specialist, Web Developer

<div>At Ligonier Ministries, our mission is to proclaim, teach, and defend the holiness of God to as many people as possible. For more than fifty years, God has used this ministry to equip growing Christians with trusted teaching rooted in the historic Christian faith. Today, as we seek to deepen discipleship and expand our digital presence, we are looking for a Web Designer to help craft online experiences that serve the church and support the global reach of this ministry.</div><div><br><strong>About this Role</strong></div><div>Are you passionate about designing websites that are both visually compelling and strategically effective? At Ligonier Ministries, we’re seeking a Website Designer to join our Growth &amp; Engagement team within the Creative Services Department.<br><br>The Website Designer will be primarily responsible for designing and optimizing web experiences that support discipleship, donor engagement, and outreach. You will lead the design of new landing pages, improve existing layouts, and ensure that UI/UX decisions reflect Ligonier’s mission, values, and growth priorities.<br><br>In addition to your primary web responsibilities, you will also assist the Design team with select graphic design projects that support our growth and engagement efforts. This includes static and digital creative assets used in email, social media, print, and paid media. Your work will help ensure visual cohesion across channels and support the growth team’s broader engagement initiatives.</div><div><br><strong>What You’ll Do</strong></div><ul><li>Design and implement website experiences that support key growth and engagement objectives (e.g., campaign landing pages, content templates, lead-generation layouts).</li><li>Translate wireframes and briefs into responsive, accessible, user-centered designs that align with Ligonier’s brand.</li><li>Contribute to UX and visual design for new initiatives across the website while supporting ongoing optimizations to improve clarity, usability, and conversions.</li><li>Collaborate with Technology Services to ensure clean developer handoff and feasible implementation of designs.</li><li>Own front-end design for digital marketing campaigns, including campaign-specific web pages and user flows.</li><li>Support A/B testing efforts by designing and iterating on page variants in coordination with the Growth team.</li><li>Collaborate with the Design team on select graphic design needs (e.g., digital banners, ad graphics, campaign visuals) that support marketing channels such as email, paid media, and social media.</li><li>Maintain and contribute to our growing design system and digital style guide.</li></ul><div><br><strong>What You’ll Bring</strong></div><ul><li>Bachelor’s degree in Digital Design, Web Design, or a related field—or equivalent professional experience.</li><li>4–6 years of experience in UI/UX or website design, especially for content-driven or nonprofit websites.</li><li>A strong portfolio showcasing responsive design, intuitive user interfaces, and thoughtful UX flows.</li><li>Proficiency in Figma and Adobe Creative Suite (especially Photoshop and Illustrator).</li><li>Strong understanding of HTML/CSS for design feasibility (development knowledge not required).</li><li>Strong visual design skills with a high attention to detail, especially in layout, typography, and hierarchy.</li><li>Ability to contribute to design systems and follow brand guidelines across digital assets.</li><li>A collaborative approach to design that values feedback, iteration, and cross-functional teamwork.</li><li>Commitment to Ligonier’s General Statement of Faith and the theological clarity of our mission.</li></ul><div><br>This is a role with meaningful impact in a nonprofit Christian ministry. We highly encourage you to include a cover letter with your application.<br>At this time, we are only able to hire individuals authorized to work in the United States.</div><div>&nbsp;</div><div>The pay range for this position is $85,000 - $95,000 annually. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.</div>

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