<div><strong>Who We Are</strong><br>Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.<br><br></div><div>Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!<br><br></div><div><strong>**Compensation Range for This Position Is $109,500 - $115,000.<br></strong><br></div><div><strong>This is a full-time, REMOTE position that requires international travel.&nbsp;<br></strong><br></div><div><strong>We will consider candidates that are able to work either Central Time (UTC - 5) or UTC Time.<br></strong><br></div><div>Mercy Ships is seeking a highly skilled and experienced Senior Project Manager to lead various organizational initiatives, ensuring successful planning, execution, and delivery of projects.</div><div>&nbsp;</div><div>The Senior Project Manager will be pivotal in driving project success through effective leadership, cross-functional collaboration, and robust stakeholder engagement.</div><div>&nbsp;</div><div>The Senior Project Manager works to fulfill larger organizational goals by coordinating activities between multiple workstreams by managing the Project, developing and implementing the Project strategies to achieve business objectives, managing interdependencies between projects and workstreams, ensuring resources are appropriately distributed between projects and workstreams, and managing project delegation, and implementation.&nbsp;</div><div>&nbsp;</div><div>The Senior Project Manager must have the ability to inspire and guide project team resources toward achieving common goals.</div><div>&nbsp;</div><div><strong>How You’ll Contribute</strong></div><div>&nbsp;</div><div><strong>Project Planning and Execution:<br></strong><br></div><ul><li>Develop comprehensive project plans outlining tasks, timelines, and resource requirements.</li><li>Oversee the execution of project plans, ensuring alignment with organizational goals and standards.</li><li>Utilize standardized project management processes and documentation throughout the project lifecycle.</li><li>Monitor project progress and make adjustments as necessary to ensure successful completion.</li></ul><div><br><strong>Cross-Functional Collaboration:<br></strong><br></div><ul><li>Lead and collaborate with cross-functional teams to implement project solutions.</li><li>Facilitate effective communication and coordination among project stakeholders, ensuring a unified approach towards project goals.</li><li>Promote adherence to standardized processes and documentation.</li></ul><div><br><strong>Stakeholder Engagement and Requirements Gathering:<br></strong><br></div><ul><li>Engage with key stakeholders to gather detailed requirements and understand business needs.</li><li>Translate stakeholder requirements into effective project solutions.</li><li>Lead comprehensive requirements-gathering efforts, ensuring all stakeholder expectations are captured and integrated into the project scope.</li></ul><div><br><strong>Change Management:<br></strong><br></div><ul><li>Develop and implement robust change management strategies to support organizational transitions.</li><li>Engage with stakeholders to understand their needs and concerns, and proactively address resistance to change.</li><li>Ensure adequate training and support mechanisms are in place to facilitate user adoption and minimize disruptions.</li></ul><div><br><strong>Documentation and Knowledge Transfer:<br></strong><br></div><ul><li>Maintain comprehensive project documentation, including technical specifications, user guides, and change management plans.</li><li>Facilitate knowledge transfer sessions to ensure understanding and adoption of new processes and tools.</li><li>Promote the use of standardized processes and documentation across all project activities.</li></ul><div>&nbsp;</div><div><strong>The Ideal Candidate</strong></div><ul><li>Supportive and in alignment with Mercy Ships mission and vision and committed to its core values.</li><li>Understand and apply servant leadership principles, work collaboratively with integrity, and demonstrate accountability. &nbsp;</li><li>Able to contribute to community life, requiring stable and healthy interpersonal skills.</li><li>Extensive experience with formal project management methodologies and best practices</li><li>Ability to organize projects and activities in accordance with the missions and goals of the organization</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Experience interacting with all levels of the organization including Executive Leadership and Senior Management, which may include educating, influencing, and negotiating.</li><li>Must be able to work effectively in a matrix environment, particularly influencing without final decision authority and leading while not owning desired outcomes. &nbsp;</li><li>Be process oriented, have an attention to detail and a strong analytical problem-solving ability.</li><li>Ability to adapt to evolving project requirements and priorities.</li><li>An ability to adjust quickly in response to re-organization, strategy or priority changes and shifting customer needs</li><li>An ability to use servant leadership, strong resource management and inter-personal skills to attract, motivate and develop an effective, creative, and collegial team</li><li>Ability to evaluate projects and programs to assess strengths and identify areas for improvement</li><li>Produce accurate and timely reporting of project status throughout its lifecycle</li><li>Ability to travel internationally, including extended onsite engagements as required.</li><li>Experience in Agile or Scrum methodologies is a plus.</li></ul><div>&nbsp;</div><div><strong>Education &amp; Experience</strong></div><ul><li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or the equivalent combination of education and experience</li><li>Minimum of 8-10 years of experience in project management.</li><li>Proven track record of successfully leading cross-functional teams and managing change in complex projects.</li><li>Minimum 7 years of leadership experience leading complex, global, and diverse teams</li><li>PMP (Project Management Professional) certification or equivalent is preferred.</li><li>Successful completion of Mercy Ships Entry Training will be required within the first year.&nbsp;</li></ul><div>&nbsp;</div><div><strong>**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.</strong></div><div>&nbsp;</div><div>Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position.</div>

Senior Project Manager

<div><strong>POSITION TITLE:</strong> Project Manager, YLG 4 Communications&nbsp;<br><br></div><div><strong>DEPARTMENT:</strong> Communications<br><br></div><div><strong>EMPLOYMENT TYPE:</strong> Part-time, approximately 20 hours per week<br><strong>CONTRACT DURATION:</strong> Fixed-term contract ending April 2027<br><br></div><div><strong>POSITION SUMMARY</strong>&nbsp;<br><br></div><div>As Project Manager for YLG 4 Communications, you will play a critical role in planning, coordinating, and executing communication workflows for the Fourth Younger Leaders Gathering (YLG 4). This role is focused on ensuring that all communication outputs—across internal coordination and external engagement—are delivered with clarity, consistency, and excellence.<br><br></div><div>You will manage the day-to-day execution of communication workflows, including email communication, content production, print coordination, and collaboration with internal teams and external service providers. You will help ensure that messaging, materials, and assets are delivered on time and aligned with the Lausanne Movement’s mission.<br><br></div><div>Working closely with the Director of Engagement and the wider communications team, you will provide structure, organisation, and dependable follow-through across all YLG 4 communication initiatives.<br><br></div><div><strong>REPORTS TO:</strong> Director of Engagement<br><br></div><div><strong>WORKS CLOSELY WITH:</strong> Communications Department Team, Shared Services Contractors, Younger Leaders Team</div><div><br></div><div><strong>FUNCTIONS AND RESPONSIBILITIES<br></strong><br></div><h3>Project Coordination and Scheduling</h3><ul><li>Coordinate and track all YLG 4-related communication department projects from intake to delivery.</li><li>Ensure timelines are clear, realistic, and consistently met across internal and external contributors.</li><li>Maintain visibility of priorities, dependencies, and milestones leading up to and during the gathering.<br><br></li></ul><h3>Workflow and Process Management</h3><ul><li>Establish and manage clear workflows for internal communications, external communications, and content production.</li><li>Ensure all contributors understand requirements, timelines, and approval processes.</li><li>Support efficient movement of deliverables from concept through production and distribution.<br><br></li></ul><h3>Internal and External Communication Alignment</h3><ul><li>Ensure consistency in messaging, timing, and delivery across all communication channels.</li><li>Support the integration of communication department plans into the broader YLG 4 project timeline.<br><br></li></ul><h3>Print Production and Asset Delivery</h3><ul><li>Oversee the planning, production, and delivery of all printed materials for YLG 4 (eg. participant materials, signage).</li><li>Coordinate timelines, specifications, and approvals for print deliverables.</li><li>Ensure quality control and alignment with Lausanne brand and editorial standards.<br><br></li></ul><h3>Contractor and Service Provider Coordination</h3><ul><li>Manage relationships with external vendors, including designers, printers, translators, and other service providers related to YLG 4.</li><li>Oversee onboarding, briefs, timelines, and delivery expectations.</li><li>Ensure timely and high-quality execution of outsourced work.<br><br></li></ul><h3>Content and Asset Tracking</h3><ul><li>Track all communication assets, including written content, design files, and print materials.</li><li>Maintain organised systems for storage, naming, and accessibility of assets.</li><li>Ensure version control and clarity across teams.<br><br></li></ul><h3>Quality and Brand Alignment</h3><ul><li>Conduct quality checks to ensure materials align with Lausanne’s brand, tone, and editorial guidelines.</li><li>Identify inconsistencies or gaps and facilitate timely resolution.<br><br></li></ul><h3>Process Improvement</h3><ul><li>Identify workflow inefficiencies and recommend practical improvements.</li><li>Help implement tools, templates, and documentation to strengthen team effectiveness.<br><br></li></ul><h3>Internal Communication and Reporting</h3><ul><li>Provide regular updates on project status, risks, and timelines.</li><li>Ensure key stakeholders are informed and aligned throughout all phases of the project.<br><br></li></ul><div><strong>POSITION REQUIREMENTS&nbsp;<br></strong><br></div><div><strong>Professional</strong></div><ul><li>Bachelor’s degree in Communications, Project Management, Marketing, or related field (or equivalent experience).</li><li>Proficiency in communications tools and platforms, including project management systems and analytics software; familiarity with content management systems (Wordpress, MailChimp, etc.) is a plus.</li><li>Able to manage and work efficiently within multiple projects simultaneously.</li><li>Excellent interpersonal and leadership skills, high initiative, reliability, self-motivation, self-management, and strong alignment with the organization's mission and values.</li><li>Demonstrated experience managing multiple projects, ideally in a communications, event or creative environment.</li><li>Strong organizational skills and attention to detail.</li><li>Excellent communication skills and the ability to coordinate across multiple teams.</li><li>Ability to work independently, manage priorities, and maintain strong follow-through.</li><li>Alignment with the Lausanne Movement’s mission and values.</li></ul><div><br></div><div><strong>Spiritual&nbsp;</strong></div><ul><li>Follower of Jesus Christ</li><li>Affirmation of The Lausanne Covenant (<a href="http://www.lausanne.org/covenant">www.lausanne.org/covenant</a>)</li><li>Ability to interact sensitivity with people from diverse Christian theological perspectives within the global Body of Christ, under the common commitment of The Lausanne Covenant.</li><li>Embraces the spirit of Lausanne described as a spirit of humility, friendship, study, prayer, partnership, and hope.</li></ul><div><br></div><div><strong>COMPENSATION:</strong> Payment will be arranged based on competencies and responsibilities and will be decided on an individual basis. Lausanne does not have direct employees so, the payment will be contract work with a business vendor or the prospective contractor will be employed through one of our partner organizations.</div><div><br></div><div><strong>LOCATION: </strong>Remote working arrangement, with required availability at different times of the day for periodic calls with staff around the world. This position may require some international travel (10-15 nights per year).&nbsp;</div><div><br></div><div><strong>CONTACT:</strong> Sandra Kunze, Director of Engagement, by email at <a href="mailto:communications@lausanne.org">communications@lausanne.org</a>&nbsp;</div><div><br></div><div><strong>ABOUT THE LAUSANNE MOVEMENT<br></strong><br></div><div>Founded in 1974 following the First International Congress on World Evangelization, the Lausanne Movement has been serving the global church for nearly 50 years.<br><br></div><div>Lausanne has a global leadership team of nearly 300 global mission experts, practitioners, and professionals who are committed to accelerating global mission toward a vision of the gospel for every person, disciple-making churches for every people and place, Christlike leaders for every church and sector, and kingdom impact in every sphere of society.</div>

Project Manager

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with teams across the company including Marketing, Sales, and Revenue Enablement to help maximize our growth. Your responsibilities will include supporting strategic enterprise-level customers in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Strategic Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and comprehensive guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle complex customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close. Demonstrate a deep understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: Experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Enterprise Customer Success Manager

<h3>Life at Ascension: Where purpose meets opportunity</h3><div>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.</div><div><br></div><h3>Benefits that help you thrive</h3><ul><li><strong><em>Comprehensive health coverage:</em></strong><em>medical, dental, vision, prescription coverage and HSA/FSA options</em></li><li><strong><em>Financial security &amp; retirement:</em></strong><em> employer-matched 403(b), planning and hardship resources, disability and life insurance</em></li><li><strong><em>Time to recharge:</em></strong><em> pro-rated paid time off (PTO) and holidays</em></li><li><strong><em>Career growth:</em></strong><em> Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning</em></li><li><strong><em>Emotional well-being:</em></strong><em> Employee Assistance Program, counseling and peer support, spiritual care and stress management resources</em></li><li><strong><em>Family support:</em></strong><em>parental leave, adoption assistance and family benefits</em></li><li><strong><em>Other benefits:</em></strong><em> optional legal and pet insurance, transportation savings and more</em></li></ul><div><em><br>Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.</em></div><div><br></div><h3>How you’ll make an impact in this role</h3><ul><li>Orchestrate project delivery following PMI-standard PMO processes; utilize ServiceNow (PPM) and Google Workspace to develop critical deliverables, including charters, RACIs, and comprehensive schedules.</li><li>Drive project momentum to meet rigorous deadlines and budgets by managing resource plans, assigning tasks, and holding cross-functional teams accountable for subproject milestones.</li><li>Direct project finances and budget management while proactively identifying, remediating, and resolving risks and issues to ensure uninterrupted project flow.</li><li>Serve as a primary liaison for portfolio and tower leaders, delivering tailored reports and strategic communications to manage expectations and address stakeholder concerns.</li></ul><div><br></div><h3>What minimum requirements you’ll need</h3><div>Education:</div><ul><li>High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.</li><li>3 years of leadership or management experience preferred.</li></ul><div><br></div><h3>What additional preferences we're seeking</h3><ul><li>Experience with radiology PACS, cardiology CPACS, Hemodynamics, EKG, 3D post processing, and other imaging ancillary applications.</li><li>Bachelor's Degree and 10 years of IT project management experience&nbsp;</li><li>Three years of healthcare experience</li></ul>

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