<div><strong><br>About Company<br></strong><br></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.<br><br></div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.<br><br></div><div><strong><br>Summary<br></strong><br></div><div>To faithfully support the mission of Samaritan Ministries by providing dependable technical support, configuration, and data management within HubSpot CRM and its integrated systems. This role ensures accurate, clean, and well-maintained data while resolving support requests, troubleshooting issues, and implementing practical technical solutions that enable internal teams to serve members effectively. The HubSpot Technical Support Specialist contributes to system integrity, operational efficiency, and automation efforts, while developing technical expertise in CRM administration, problem-solving, and workflow optimization in support of the ministry’s work.<br><br></div><div><strong><br>Competencies<br></strong><br></div><ul><li>Neighbor Focus</li><li>Collaborating with Others</li><li>Pursuing Excellence</li><li>Problem Solving</li><li>Attention to Detail</li><li>Systems Integration</li><li>Marketing Automation</li><li>Technical Troubleshooting</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Fostering Communication</li><li>Data Accuracy and Integrity</li><li>Integration Awareness</li></ul><div><br><strong><br>Key Responsibilities<br></strong><br></div><ul><li>Configure and maintain HubSpot CRM properties, forms, and workflows under guidance from senior team members.</li><li>Support data entry and migration; ensure accuracy within HubSpot CRM and connected integrations.</li><li>Handle internal tickets and requests related to HubSpot troubleshooting and configuration.</li><li>Assist in setting up automation processes for customer success, marketing, and sales activities.</li><li>Monitor HubSpot performance and troubleshoot basic technical issues; escalate complex problems as needed.</li><li>Maintain data integrity through regular audits and cleanup tasks.</li><li>Assist with integration setup between HubSpot and third-party tools (e.g., email, analytics, reporting platforms).</li><li>Generate and customize dashboards and reports to track KPIs and campaign performance.</li><li>Learn and apply HubSpot best practices for CRM optimization and automation.</li><li>Participate in training sessions to gain technical certifications and expand HubSpot expertise.</li></ul><div>&nbsp;<br><br></div><div><strong><br>Qualifications and Experience<br></strong><br></div><ul><li>Bachelor’s degree in Marketing, Business, Information Systems, or a related field. Equivalent experience may be considered in place of a degree.</li><li>Coursework in CRM systems, marketing automation, or data management preferred.</li><li>2+ years of experience in a CRM support, marketing operations, or technical support role required.</li><li>Familiarity with HubSpot CRM, and basic understanding of marketing automation and CRM concepts required.</li><li>Exposure to data migration, workflow automation, or integration setup preferred.</li><li>Preferred Certifications: HubSpot Marketing Software Certification, HubSpot Sales Software Certification, HubSpot Reporting Certification, Google Analytics Certification (for reporting and analytics exposure), and Basic HTML/CSS training (for email template customization).</li><li>Knowledge of HubSpot CRM fundamentals (properties, forms)</li><li>Knowledge of Data management principles (data entry, migration, integrity)</li><li>Knowledge of marketing automation concepts and CRM workflows</li><li>Knowledge of reporting fundamentals (creating dashboards, interpreting KPIs).</li><li>Basic knowledge of HTML/CSS for email template customization</li><li>Conceptual understanding of integrations and APIs</li><li>Good customer service mindset for internal stakeholders and clear communication with cross-functional teams</li><li>Demonstrates strong technical curiosity to evaluate and implement system integrations and automation opportunities</li><li>Learning agility to acquire HubSpot certifications and advanced features</li><li>Strong analytical and problem-solving skills and Attention to detail for data accuracy and system integrity</li><li>Ability to learn technical concepts quickly and apply them effectively</li><li>Ability to do basic troubleshooting for HubSpot configurations</li><li>Ability to manage time well and able to prioritize support tickets</li><li>Ability to troubleshoot technical issues and resolve system-related problems</li><li>Ability to think analytically for data interpretation and workflow optimization</li><li>Applies a process‑improvement mindset to drive operational efficiency</li><li>Collaborates effectively and builds influence across cross‑functional teams</li><li>Thrives with resilience and Adaptability in a fast‑paced, dynamic environment</li></ul><div>&nbsp;</div><div><strong>Additional Information<br></strong><br></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment.</li><li>Staff will observe safety principles while performing the duties of the position.</li><li>Staff may be required to travel and have a valid driver’s license.</li><li>May need to lift and move items up to 35 lbs. on occasion.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div>&nbsp;</div><div><strong>Pay Range: $61,600-$91,100 </strong><em>Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education. </em>​<br><br>Benefits Include:​</div><ul><li>Performance-based incentive pay​</li><li>SMI Membership with monthly healthcare bonus​</li><li>Health Insurance: MEC plan with employer HSA contribution​</li><li>401K Retirement plan with employer contribution​</li><li>Life Insurance ​</li><li>Short-term disability​</li><li>Dependent Care Flexible Spending Account​</li><li>Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)​</li><li>Health club or home workout benefits for participating staff​</li><li>Formal staff development and leadership training​</li><li>Spiritual support and counseling through our staff support office​</li><li>Repeatedly certified as a Best Christian Workplace</li></ul>

HubSpot Technical Support Specialist

<div><strong>ABOUT THE ROLE</strong></div><div>At Amazing Life, the Care Coordinator plays a critical role in delivering a high-quality, thoughtful support experience to our customers. This role goes beyond basic ticket handling — Care Coordinators are trusted problem-solvers who take ownership of customer issues, coordinate solutions across teams, and ensure customers feel supported from start to finish.</div><div><br>You will serve as a key point of contact for customers navigating the Amazing Life platform, combining strong product knowledge, clear communication, and sound judgment to resolve issues efficiently and empathetically. This role is ideal for someone who already has experience in customer support or service and is ready to operate with greater independence, consistency, and accountability.</div><div>Care Coordinators are expected to manage a steady volume of customer requests, handle moderately complex issues, and contribute to continuous improvement of our support processes and documentation.</div><div><br><strong>KEY RESPONSIBILITIES</strong></div><div><strong>Customer Care &amp; Issue Resolution</strong></div><ul><li>Serve as a first point of contact for customer inquiries via phone, email, chat, and other support channels.</li><li>Resolve a broad range of customer issues independently, including product usage questions, troubleshooting, and account-related concerns.</li><li>Apply sound judgment to assess urgency, impact, and appropriate next steps for customer issues.</li><li>Provide timely, clear, and empathetic communication that builds trust and confidence with customers.</li></ul><div><strong>Coordination &amp; Ownership</strong></div><ul><li>Own customer issues from intake through resolution, ensuring follow-through and proactive updates.</li><li>Coordinate with senior Care team members, Customer Success, Product, or Engineering when issues require escalation.</li><li>Advocate for the customer while balancing internal processes and priorities.</li><li>Identify recurring issues and surface patterns or insights to the broader team.</li></ul><div><strong>Systems, Documentation &amp; Process</strong></div><ul><li>Accurately document customer interactions, resolutions, and trends.</li><li>Maintain high standards for data quality, notes, and case tracking.</li><li>Contribute to internal knowledge bases and customer-facing help resources by suggesting improvements or drafting content.</li><li>Follow and help reinforce established SLAs, workflows, and support best practices.</li></ul><div><strong>Continuous Improvement &amp; Team Contribution</strong></div><ul><li>Stay current on platform updates, new features, and process changes.</li><li>Share learnings, best practices, and customer insights with teammates.</li><li>Provide peer support by answering questions, sharing context, and modeling strong customer care behaviors.</li><li>Actively seek feedback and coaching to continue improving effectiveness and impact.</li></ul><div><br><strong>QUALIFICATIONS</strong></div><div><strong>Required</strong></div><ul><li>2+ years of experience in customer support, customer service, care coordination, or a related customer-facing role.</li><li>Strong written and verbal communication skills, with the ability to explain issues clearly and professionally.</li><li>Demonstrated ability to manage multiple cases simultaneously while maintaining accuracy and follow-through.</li><li>Comfort working independently while knowing when to escalate or ask for support.</li><li>Experience using CRM or support platforms (e.g., Salesforce, HubSpot, Zendesk, or similar).</li><li>Comfortable learning and quickly becoming proficient in a variety of software platforms and internal tools.</li></ul><div><strong>Preferred</strong></div><ul><li>Experience supporting a SaaS product or technology platform.</li><li>Familiarity with nonprofit, education, or faith-based organizations.</li><li>Experience contributing to process improvements or documentation.</li></ul><div><br><strong>WHAT SUCCESS LOOKS LIKE</strong></div><ul><li>Customers receive timely, accurate, and empathetic support.</li><li>Issues are owned through resolution with minimal handoffs.</li><li>Customer feedback and satisfaction scores consistently meet or exceed expectations.</li><li>Support cases are well-documented and easy for others to understand or pick up if needed.</li><li>The Care Coordinator is viewed as a reliable, knowledgeable contributor to the team.</li></ul><div><br><strong>WHAT YOU'LL BRING</strong></div><div>Customer Empathy — You genuinely care about helping people and take pride in resolving issues well. Ownership Mentality — You don't just pass problems along — you see them through. Attention to Detail — You document clearly and follow processes with consistency. Problem-Solving Skills — You enjoy figuring things out and navigating ambiguity. Growth Orientation — You want to continue developing your skills and expanding your impact.</div><div><br><strong>WHY JOIN AMAZING LIFE?</strong></div><div>Amazing Life is a mission-driven organization committed to serving churches and families through thoughtful technology and care. We believe excellent customer care requires empathy, accountability, and continuous learning — and we invest in people who want to grow while doing meaningful work.</div><div>If you're looking for a role where your judgment matters, your voice is valued, and your work directly impacts customer trust, we'd love to meet you.</div>

Care Coordinator

<div>For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand.</div><div>&nbsp;</div><div>Are you a technically curious problem-solver who enjoys helping others succeed? As an ERP Application Support Analyst – JD Edwards, you’ll provide day-to-day support for JDE and other critical business applications that enable Tyndale’s mission. This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business-critical processes in a collaborative, purpose-driven environment.</div><div><br></div><div>You’ll work closely with IT leaders, system administrators, and business users to troubleshoot issues, improve workflows, and ensure our systems run smoothly—so our teams can focus on advancing the gospel through meaningful content.</div><div><br></div><div><strong>What You'll Do</strong></div><div>&nbsp;</div><div><strong>User &amp; Application Support</strong></div><ul><li>Serve as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issues</li><li>Perform password resets, role changes, and security request intake</li><li>Troubleshoot application errors, workflow challenges, and printing issues</li><li>Support onboarding and training for new system users<br>&nbsp;</li></ul><div><strong>Advanced Support &amp; Troubleshooting</strong></div><ul><li>Analyze application errors, UBE failures, and system logs</li><li>Reproduce issues in non-production environments and document root causes</li><li>Assist with basic Orchestrator and integration troubleshooting</li><li>Perform controlled data corrections under system administrator guidance</li><li>Resolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)<br>&nbsp;</li></ul><div><strong>Documentation, Training &amp; Testing</strong></div><ul><li>Create and maintain SOPs, user guides, and “how-to” documentation</li><li>Provide 1-on-1 or small-group training sessions</li><li>Assist with testing bug fixes, enhancements, and regression scenarios</li><li>Validate system behavior after updates or changes<br>&nbsp;</li></ul><div><strong>Collaboration &amp; Communication</strong></div><ul><li>Partner closely with the JDE System Administrator, developers, and IT leadership</li><li>Prepare clear, well-documented escalations when needed</li><li>Participate in support standups and prioritization discussions</li></ul><div><br></div><div><strong>Skills and Qualifications Needed</strong></div><ul><li>1–3 years of experience supporting JD Edwards or another ERP system</li><li>Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations</li><li>Strong troubleshooting, documentation, and analytical skills</li><li>Clear, professional communication and a customer-service mindset</li><li>A collaborative approach that values teamwork and partnership</li><li>Experience with JDE Orchestrator, EDI, or integrations</li><li>Familiarity with JDE logs, UBEs, and processing options</li><li>Experience creating SOPs, training guides, or knowledge-base articles</li></ul><div><br></div><div>We want to hear more about you and why you are interested in Tyndale and this role, so we highly recommend including a cover letter.</div><div><br></div><div>Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.</div><div><br></div><div>The hiring range for this position is <strong>$65k to $75k annually</strong>. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits is: https://www.tyndale.com/careers/.&nbsp;</div>

ERP Application Support Analyst – JD Edwards

<div><strong>About Us</strong></div><div>Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.<br><br><strong>Our Mission</strong></div><div>As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. <br><br>The posted compensation range of $30.24 - $44.99 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.<br><br><strong>Job Summary and Responsibilities</strong></div><div>As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets. To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction.<br><br></div><ul><li>Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.</li><li>Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.</li><li>Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.</li><li>Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes.</li><li>Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.</li><li>Responds to customer requests of high complexity. Interacts with the customers in a courteous and professional manner.</li></ul><div><br><strong>Job Requirements<br></strong><br></div><div><strong>Required</strong></div><ul><li>Associates degree or technical institute degree/certificate and 4-6 years relevant experience</li></ul><div><br><strong>Preferred</strong></div><ul><li>Healthcare experience</li></ul><div><br><strong>Where You'll Work</strong></div><div>Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.<br><br></div><div><strong>Total Rewards</strong></div><div>Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.<a href="https://www.commonspirit.careers/benefits"><br></a><br></div><div>Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.</div>

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