<div>Exciting opportunity to work on an amazing Information Technology Team. Do you have proven experience as a Software Engineer? Joyce Meyer Ministries is looking for a dynamic Senior Software Engineer. This role supports the mission to Share Christ – Love People by implementing functional software solutions aligned with end user needs and Joyce Meyer Ministries business goals. This includes directing software development projects, producing, testing and debugging code.</div><div><br></div><div>We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.<br><br></div><div><strong>Responsibilities:<br></strong><br></div><ul><li>Collaborate with cross functional teams to develop high-quality software design, architecture, and code</li><li>Identify, prioritize, and execute tasks in the software development life cycle, collaborating with internal teams and vendors to fix and improve products</li><li>Provide recommendations to ensure Joyce Meyer Ministries has the best software development environment and tools needed to stay up to date with latest technologies</li><li>Document development phases and monitor systems, working with cross functional teams and leading engineers and developers to meet project goals and deadlines</li></ul><div><br><strong>Qualifications:<br></strong><br></div><ul><li>5+ years' -C# development</li><li>5+ years' .Net/.net core frameworks, object</li><li>5+ years' Object-oriented programming concepts</li><li>5+ years' Web services/ Rest API's</li><li>5+ years' Enterprise application/web application design</li><li>5+ years 'ASP.NET/MVC/Razor or equivalent</li><li>5 +years' In-depth knowledge of relational databases (SQL, Postgres SQL, My SQL)</li><li>Sitecore development/experience a plus</li><li>Agile project methodology experience a plus</li><li>Continuous Integration/Continuous Delivery and application development for Azure a plus</li><li>Great communication skills</li><li>Ability to work with a team and independently with minimal direction&nbsp;<br><br></li></ul><div><strong>Education:<br></strong><br></div><ul><li>Bachelor’s degree or 4 or more years equivalent working experience in related field</li></ul><div><br><strong>We’ve got you covered</strong> <strong>with perks:&nbsp;<br></strong><br></div><ul><li>Mission-driven job that also pays</li><li>Medical Plan with no out -of-pocket premiums</li><li>Generous HSA contributions</li><li>Free Dental</li><li>Free long- term disability and life insurance</li><li>Wholistic Wellness Program</li><li>Employee Assistance Program for you and your family</li><li>403 (b) generous matching</li><li>Discount on ministry resources&nbsp;</li><li>Options to work from home with a hybrid work environment</li><li>Paid time off&nbsp;</li><li>Professional Development</li><li>Tuition Reimbursement</li></ul>

Senior Software Engineer

<h3>Job Description</h3><div><strong>Get Involved!<br></strong><br></div><div>We are looking for a Product Technical Lead to join our Information Technology team, working in Coppell, TX! In this role, you will play a central part in shaping the technical architecture, vision, and implementation strategy for a new enterprise-scale Email Service Provider (ESP). You'll lead a small team of developers and collaborate with Product Owners, engineers and cross-functional team members to deliver a secure, scalable, and reliable platform for high-volume email delivery.</div><div>&nbsp;</div><div><strong>A day in the life of a Product Technical Lead:&nbsp;</strong></div><div>At Samaritans Purse, the Gospel really is the center of all we do!&nbsp; We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>&nbsp;</div><div>In the role of <strong>Product Technical Lead,</strong> you will have the opportunity to:</div><ul><li>Maintain a personal, active relationship with Jesus Christ and serve as a consistent witness to your faith.</li><li>Design, build, and maintain the ESP platforms technical architecture, ensuring scalability, security and deliverability.</li><li>Guide strategies for sender reputation management, bounce handling, unsubscribe/complaint processing, and deliverability monitoring.</li><li>Partner closely with the Product Owner to translate user needs into technical plans and engage in trade-off discussions to deliver maximum value.</li><li>Drive adoption of engineering best practices: automated testing, CI/CD, secure coding and performance monitoring.</li><li>Invest in the growth and development of your team by mentoring, guiding developers and senior developers, fostering a supportive, collaborative culture where people thrive and perform at their best.</li><li>Contribute hands-on to the code: build complex and foundational components, prototype solutions and help remove technical roadblocks. Implement patterns in the codebase that improve product quality and developer efficiency.</li><li>Collaborate with other Product Technical Leads and the Assistant Director of Product Development to establish shared technical standards, tools, and engineering practices.</li><li>Oversee the integrity and quality of deliverables: ensure code aligns with architecture, performance expectations, manage technical debt and uphold reliable deployment and support processes.<br>Lead retrospectives; monitor engineering metrics; use data to drive continuous process and operational improvements.</li><li>All other duties as assigned</li></ul><div><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>Bachelors degree in Computer Science, Business, or related field (or equivalent experience) and a minimum of 7 years of relevant work experience in software engineering, with proven leadership/mentorship responsibilities and experience building large software products.</li><li>Extensive knowledge of modern software architecture principles: microservices, API design, cloud infrastructure, and scalable systems. Strong full-stack development experience including front-end, back-end, database technologies.</li><li>Desired experience building or supporting an Email Service Provider (ESP) or enterprise-grade email delivery system.</li><li>Desired deep understanding of SMTP, MTAs, DNS, SPF, DKIM, DMARC, CAN-SPAM, GDPR, blocklist management, bounce handling, and feedback loops.</li><li>Desired deep understanding of email deliverability and reputation management.</li><li>Desired hands-on experience with event-driven or streaming technologies (e.g., Kafka, RabbitMQ) for large-scale processing.</li><li>Proficiency in backend development with experience in high-throughput, fault-tolerant systems.</li><li>Working knowledge of DevOps/tooling: containerization (Docker, Kubernetes), infrastructure as code, and deployment automation.</li><li>Strong leadership skills with experience guiding and developing engineering teams, while also contributing technically to core components.</li><li>Comfortable working in agile, product-centered environments; able to pivot as business priorities or requirements evolve.</li><li>12 credit hours of college-level Biblical Studies (required)</li></ul><div><br><strong>Job Location: </strong>Coppell, TX</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div><strong>Benefits:</strong></div><ul><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul>

Product Technical Lead (Email Service Platform)

<div>Are you passionate about designing innovative software solutions? Do you thrive on building scalable and distributed applications that enhance user experiences? Samaritan’s Purse Canada (SPC) is on the lookout for a dynamic Full Stack Developer to join our IT team!<br><br></div><div>Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.<br><br></div><div>As a Full Stack Developer, your primary responsibility is to provide prompt support and create customized software solutions for SPC’s client departments. Within the IT team, your role involves enhancing both web applications and multi-platform software and includes building scalable solutions across the tech stack to improve user experiences. You’ll be engaged in all stages of software development, ensuring thorough involvement and effective outcomes. As a valued member of our IT team, your contributions will help the organization fulfill its mission and objectives, including participation in the daily prayer ministry.<br><br></div><div>The successful candidate will fulfill a full-time 16-month contract position in the Calgary head office. This position includes a comprehensive benefits package, including life insurance, medical/dental and short-term/long-term disability, RRSP contributions after one year of employment, and 15 vacation days per year to start.<br><br></div><div><strong>Key responsibilities include but are not limited to:</strong></div><ul><li>Develops, maintains, and provides support in various areas, including Web-based applications, SQL scripts for database queries and reporting, Windows applications in C#, Websites and web applications using C#, ASP.Net, .Net Core, MVC, JavaScript, Web APIs and associated technologies</li><li>Ensures software applications’ performance, uptime, and scalability by designing and developing robust solutions that integrate front-end with back-end technologies</li><li>Upholds high standards for code quality and application design by adhering to best practices in software development, including testing and debugging</li><li>Provides technical guidance and expertise in building end-to-end solutions, utilizing DevOps practices and CI/CD pipelines, to ensure timely delivery of high-quality applications</li><li>Collaborates with cross-functional teams to develop new features and infrastructure that meet both business and project requirements</li><li>Participates in all aspects of software development, including design, implementation, deployment, testing, debugging, and troubleshooting, to ensure high-quality deliverables</li><li>Offers technical support and expertise to client departments, responding promptly to requests for software systems and related information.</li><li>Conducts code reviews, testing, debugging, and troubleshooting to ensure applications meet defined requirements in a timely manner</li><li>Develop and maintain documentation on tools, techniques, and procedures necessary to support the development function</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>Qualified applicants must be committed to Christian values and precepts and be in agreement with the Samaritan’s Purse <a href="https://www.samaritanspurse.ca/our-statement-of-faith/">Statement of Faith</a></li><li>Post-secondary education in Computer Information Technology or a related discipline</li><li>Possesses 3-5 years of experience in .Net Core and ASP.Net development, SQL Server or MySQL, Docker, Git, and front-end technologies including JavaScript, JSON, responsive frameworks, HTML5, and CSS preprocessors</li><li>Strong communication and interpersonal skills, both verbal and written</li><li>Able to work independently with minimal supervision while also being a team player</li><li>General understanding of Accounting Principles and Inventory Systems</li><li>Proficiency in Microsoft Office Suite, Visual Studio, and VS Code</li><li>Proficiency in back-end languages such as C#, PHP, and Python</li><li>Familiarity with continuous integration and development methodologies like Jenkins or GitHub Actions</li><li>Experience in developing unit tests and implementing them on testing platforms</li><li>CI/CD experience considered an asset</li><li>Kubernetes experience considered an asset</li><li>Vue.JS experience considered an asset</li></ul><div><br><strong>Note:</strong> Candidates must be legally authorized to work in Canada.<br><br></div><div><strong>Contact Information:<br></strong><br></div><div>To respond to this opportunity, please forward your resume together with a cover letter detailing your passion for Christian ministry employment to:<br><br></div><div><strong>Attention:&nbsp; Human Resources<br></strong><a href="mailto:employment@samaritan.ca"><strong>employment@samaritan.ca<br></strong></a><br></div><div><strong>Application Deadline:</strong> Open until a suitable candidate is selected&nbsp;<br><br></div>

Full Stack Developer

<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

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