<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div><strong>About Ascend</strong></div><div>Ascend is the world’s first gamified Bible study app — often described as <strong>“Duolingo for the Bible.”</strong> Our mission is to build the best Christian software on the market by combining proven game mechanics, thoughtful product design, and modern technology to make Bible learning engaging, habit-forming, and genuinely enjoyable.<br><br></div><div>Explore the app:<br><a href="https://apps.apple.com/za/app/ascend-bible-lessons/id6739925865">https://apps.apple.com/za/app/ascend-bible-lessons/id6739925865</a><br><br></div><div>We move fast, ship often, and iterate based on real users and real data. We’re a lean, mission-driven team where every contribution matters and your work directly impacts how people grow in their faith.</div><div>Communication is casual — just be yourself 🙂<br><br></div><div><strong>Role Description</strong></div><div>This is a <strong>remote Full-Stack Engineering Internship</strong> with a clear path to <strong>full-time employment and equity</strong> for strong performers. You’ll work closely with <strong>Gideon (Founder &amp; CEO)</strong> and <strong>Jediah (CTO)</strong> on production features used by real users.</div><div>This is not a “watch and learn” internship. You’ll be writing real code, shipping to production, and helping shape the product.<br><br></div><div><strong>What You’ll Work On (Day-to-Day)</strong></div><ul><li>Build and improve <strong>frontend features</strong> for our web and mobile experiences</li><li>Develop and maintain <strong>backend logic, APIs, and services</strong></li><li>Work with databases (Firebase / Firestore or similar)</li><li>Implement new product features and rapid experiments</li><li>Debug, optimize, and refactor existing systems</li><li>Collaborate directly on product decisions, not just tickets</li></ul><div><br></div><div><strong>You’ll Help Drive</strong></div><ul><li><strong>Core product development:</strong> shipping features end-to-end</li><li><strong>Performance &amp; reliability:</strong> improving speed, stability, and scalability</li><li><strong>Product iteration:</strong> rapidly testing ideas based on user feedback and data</li><li><strong>Developer velocity:</strong> improving internal tooling and workflows</li><li><strong>Technical quality:</strong> clean, readable, maintainable code</li></ul><div><br></div><div><strong>Required Qualifications</strong></div><ul><li>Strong fundamentals in <strong>JavaScript / TypeScript</strong></li><li>Experience with <strong>frontend frameworks</strong> (React, Next.js, or similar)</li><li>Experience or familiarity with <strong>backend development</strong> (Node.js or equivalent)</li><li>Understanding of APIs, databases, and basic system architecture</li><li>Comfortable working independently and learning quickly</li><li>Strong ownership mindset — you finish what you start</li></ul><div><br><strong>Bonus</strong></div><ul><li>Experience with Firebase / Firestore</li><li>Experience building consumer or mobile-first products</li><li>Familiarity with React Native or mobile development</li><li>Understanding of product experimentation or analytics</li><li>Prior startup, indie hacker, or personal project experience</li></ul><div><br></div><div><strong>What Won’t Work Here</strong></div><ul><li>Needing constant hand-holding or rigid task definitions</li><li>Slow iteration cycles — we move quickly</li><li>Only academic or theoretical experience with no real projects</li><li>Lack of ownership or follow-through</li></ul><div><br></div><div><strong>Ascend Principles</strong></div><div><strong>#1</strong> We are here to build the best Christian software on the market — nothing less.<br><strong>#2</strong> We are a team. Speak up, ask questions, and challenge the product.<br><strong>#3</strong> Ascend follows the principles of the Bible above all.<br><strong>#4</strong> Never take “no” as the final answer — there is always a solution.<br><br></div><div><strong>What You’ll Get</strong></div><ul><li><strong>$2,000/month</strong> internship compensation</li><li><strong>Clear path to full-time + equity</strong> for strong performers</li><li>Real ownership — your code ships to production</li><li>Rapid growth through direct collaboration with leadership</li><li>Purpose-driven work with real spiritual impact</li><li>Fully remote, async-friendly environment</li></ul><div><br></div><div><strong>How to Apply</strong></div><div>Please email <a href="mailto:gideon@ascendbible.com"><strong>gideon@ascendbible.com</strong></a> with:</div><ul><li>A brief intro about yourself</li><li>GitHub, portfolio, or links to projects you’ve built</li><li>A short note on why Ascend excites you and what you’d want to work on first</li></ul><div>Multidisciplinary skillsets are highly valued — if you also design, build products, or experiment independently, we want to see it.<br><br></div><div>Applications are reviewed on a rolling basis. We’ll reach out within <strong>1–2 weeks</strong> if it’s a fit.</div><div>Looking forward to meeting you — let’s build 🚀</div>

Full Stack Developer - Intern

<div><strong>About Planning Center<br></strong><br></div><div>Planning Center, established in 2006, has grown to support over 90,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.</div><div><br>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather three times a year at our main office in Carlsbad, CA, fostering our work relationships.</div><div><strong><br>About the Work<br></strong><br></div><div>We’re looking for a Technical Product Manager to lead our developer platform — the APIs, docs, and add‑on ecosystem that let churches and partners extend Planning Center. You’ll shape how developers build and launch integrations that create real value for our customers.<br><br></div><h3>What you’ll do</h3><ul><li>Own the roadmap for internal API tooling and the overall third party developer experience—how they discover, learn, and build with our APIs.</li><li>Influence product teams' API roadmaps to drive platform consistency and empower third-party developers to extend Planning Center.</li><li>Partner with Engineering to ship high-quality improvements to API tooling, documentation, and developer-facing features.</li><li>Evolve the add‑on ecosystem: develop partnerships with third parties building add-ons in Planning Center.</li><li>Define success metrics for developer experience and ecosystem health, and report progress clearly.</li><li>Build relationships with third‑party developers and internal product teams to unlock integrations that matter for churches.</li></ul><h3>About you</h3><ul><li>Experience shipping developer-facing products such as APIs, SDKs, or platforms.</li><li>Comfortable discussing REST, JSON API, OAuth, and integration patterns with engineers and exploring business goals with partners.</li><li>Bias toward clarity in ambiguous spaces. You can define success, choose scope, and measure impact.</li><li>Strong collaboration skills across product, engineering, and third party teams. You communicate simply and listen well.</li></ul><div><br></div><h3><strong>Who We Look For</strong></h3><div><br>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:<br></strong><br></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.</div><div><strong><br>The Hiring Process<br></strong><br></div><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><strong><br>Applications will be accepted until 9AM PT on December 8, 2025<br></strong><br></div><div>Below is an outline of the steps in our hiring process.</div><ul><li><strong>Step one:</strong> Apply with your resume and complete the application questions without the use of AI.&nbsp;</li><li><strong>Step two</strong>: A Blind Screen with our Talent Acquisition Specialist.</li><li><strong>Step three</strong>: Complete a take-home project designed to showcase your strategic thinking, creativity, and execution skills.</li><li><strong>Step four</strong>: Interview over Zoom with several members of our team. This time will be used to learn more about your experience, review your take-home assignment, and give you space to ask any questions you may have.</li><li><strong>Step five</strong>: Pending all goes well, we'll extend an offer.</li></ul><div><strong><br>**We’re beginning interviews right away, but the person hired for this role will start in January 2026. This timeline gives both you and our team space for a thoughtful transition.<br></strong><br></div><div><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel three times each year to connect with the rest of the team</li><li>At least 2 years of experience in a technical role (engineering or product).</li><li>Experience designing product solutions in web software and/or mobile apps.</li><li>Solid understanding of API design and great developer experiences.</li><li>Comfortable creating basic wireframes, logic diagrams, user flows, and detailed specifications for features of varying complexity.</li><li>Ability to present and demo solutions to a larger audience.</li><li>Strong project prioritization skills, with a customer-first approach.</li></ol><div><br></div><h3><strong>Benefits</strong></h3><div><br>We love our team. It’s one of the core pillars we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find all our benefits here.</div><div><strong><br>Get paid:</strong> We pay competitive rates no matter where you live, contribute to your 401k, provide a charitable giving match of up to $2,000 a year, have a generous allowance for continued education, and offer a co-working stipend.<br><br></div><div>The annual salary range for this position is $148,800 - $200,000.<br><br></div><div><strong>Be healthy:</strong> Generous paid sick time and vacation time, $200 a month for physical fitness and mental health, 95% medical &amp; 100% dental premium health coverage. These are just a few of the benefits we offer — to learn more, check out the link above.<br><br></div><div><strong>Get out:</strong> Paid Fridays off year-round starting in 2026, a month-long sabbatical every five years, one week off between Christmas &amp; New Year, one week off a year to serve with a globally-focused non-profit, and two weeks paid vacation a year increasing to three over time.</div>

Christian Api Jobs

Trusted by