<div>When Tithe.ly CEO Dean Sweetman walked into a Starbucks one morning in 2012 to order a latte, he never dreamed that the visit would be the start of Tithe.ly.<br><br>After using Starbucks’ new mobile ordering system for the first time, Dean had an idea. <em>If I can use my smartphone to order a coffee, why can’t I use my smartphone to give to church?<br><br>‍</em>This simple question was the beginning of Tithe.ly. Dean’s son Barnabas developed the first version of Tithe.ly in 6 months, and Dean launched the mobile app to the church he pastored in Atlanta.<br><br>But it wasn’t until 2014 that Tithe.ly began to take off. Dean teamed up with Frank Barry and Steve Klein to bring Tithe.ly to a wider audience of churches.<br><br>Fast forward 8 years, a global pandemic, and a few company mergers later, and Tithe.ly now serves over 37,000 churches worldwide. Our core mission has always remained the same: <strong>To serve the Church and advance the Kingdom of God with simple, effective, and affordable church technology.<br><br></strong>‍<a href="http://tithe.ly/">Tithe.ly</a> is always looking for people who love the church, love people, and enjoy serving both through church technology.</div>

<div>As the <strong>Product Manager</strong> for Messaging &amp; Media, you will own the vision, strategy, and execution across Tithely’s Messaging, Sites, and Media product areas to help local churches communicate effectively and engage their communities. You will partner with engineering, design, and cross-functional teams to translate strategy into high-quality features that drive product success and adoption for the success of our churches.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Define the product vision, strategy, and roadmap for the Messaging, Sites, and Media Products, grounded in a deep understanding of customer needs and business goals.</li><li>Translate approved Bets into well-scoped Jira Epics with clearly defined problem statements, quantitative success metrics, guardrail metrics, and key flows for AI-assisted Story decomposition and clean engineering hand-off.</li><li>Own the Messaging Product Value Stream throughout the full product lifecycle by gathering and prioritizing product and customer requirements, driving product vision, and working closely with engineering.</li><li>Serve as an expert on the competitive Messaging landscape, monitoring market trends and identifying opportunities to close key capability gaps.</li><li>Ensure Sales and CX teams are well-equipped to present Messaging, Sites, and Media capabilities to current and prospective customers.</li><li>Perform product demos to customers (beta, MVP, and deep dives).</li><li>Set goals and track quantitative KPIs for every Epic and Bet within your Product Value Streams, monitoring guardrail metrics to ensure changes do not cause harm elsewhere.</li><li>Communicate clearly across Product, Engineering, Design, and executive stakeholders to ensure Product Value Stream goals stay aligned with overall company Objectives.</li></ul><div><br>Qualifications</div><div><strong>A Successful Candidate Will:</strong></div><ul><li><strong>Manage Complexity</strong> by acquiring data from multiple and diverse sources, uncovering root causes of difficult problems, and making sense of complex and sometimes contradictory information to solve problems effectively.</li><li><strong>Communicate Effectively</strong> by developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.</li><li><strong>Strategic Mindset</strong> by anticipating future trends and implications accurately and translating them into breakthrough strategies.</li><li><strong>Collaborate</strong> through working with others across the organization to achieve shared objectives, representing your own interests while being fair to others and their areas.</li><li><strong>Plans and Aligns</strong> by planning and prioritizing work to meet commitments aligned with organizational goals across the full product lifecycle.</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>5+ years of experience in product management in a SaaS or software technology environment.</li><li>Proven track record overseeing all stages of the software product development lifecycle from discovery to delivery.</li><li>Demonstrated experience using data analytics tools and quantitative KPIs to measure product performance and make decisions.</li><li>Technical proficiency with product development and project tracking tools, specifically Jira and Figma.</li><li>Experience writing technical documentation, product requirements, user stories, and Jira Epics.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>Experience managing communication platforms or messaging tools involving Email, SMS, or Push Notifications.</li><li>Experience consolidating or unifying fragmented software systems or platforms into a single interface.</li><li>Hands-on experience using AI-assisted software tools for user story decomposition or requirements gathering.</li><li>Understanding and appreciation for church administration</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</strong></li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Product Manager (Messaging and Media)

<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

CX Systems Administrator

<div>As our <strong>Senior Web Designer</strong>, you will lead Tithely's website design and conversion rate optimization (CRO) efforts to create digital experiences that help churches discover the tools they need to grow and sustain their ministry. By combining exceptional web design with continuous experimentation and data-driven optimization, you'll improve customer acquisition, increase free-to-paid conversion, and help more churches benefit from technology that enables them to simply serve.</div><div><br><strong>Primary Responsibilities of the Role</strong><br>Conversion Optimization &amp; Experimentation</div><ul><li>Own the strategy and execution of Tithely's conversion rate optimization (CRO) program across the marketing website and signup funnels.</li><li>Develop and prioritize a roadmap of experiments using analytics, customer research, heatmaps, and session recordings.</li><li>Design, build, and analyze A/B tests using VWO, including custom JavaScript and CSS when needed.</li><li>Define experiment success metrics, evaluate statistical significance, and document learnings that improve future performance.</li><li>Continuously improve website conversion, free trial activation, and free-to-paid conversion.</li></ul><div>Web Design &amp; User Experience</div><ul><li>Design responsive landing pages, product pages, pricing pages, signup flows, and campaign experiences that balance visual excellence with measurable business outcomes.</li><li>Build and maintain scalable design systems in Figma using components, variants, Auto Layout, and design tokens.</li><li>Ensure consistency across branding, typography, accessibility, and responsive breakpoints.</li><li>Build and launch pages in Webflow, Unbounce, and future website platforms as our technology stack evolves.</li></ul><div>Analytics &amp; Performance</div><ul><li>Own website conversion performance and regularly report progress against growth objectives.</li><li>Implement and validate tracking using Google Analytics 4 and Google Tag Manager.</li><li>Analyze user behavior, funnels, and conversion data to identify optimization opportunities.</li><li>Maintain strong Core Web Vitals, accessibility standards, and SEO best practices that support both user experience and organic acquisition.</li></ul><div>Cross-Functional Collaboration</div><ul><li>Partner closely with Growth Marketing, Product Marketing, Marketing Operations, Product, and Engineering to deliver high-performing web experiences.</li><li>Manage external agency relationships when needed for design, development, or analytics initiatives.</li><li>Collaborate with Marketing Operations to ensure accurate forms, tracking, CRM integrations, and lead routing.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li>Be<strong> Action Oriented </strong>by consistently turning insights into experiments and measurable improvements that drive business results.</li><li><strong>Demonstrate Decision Quality </strong>by making sound decisions based on data, customer behavior, and experimentation rather than assumptions.</li><li><strong>Drives Results </strong>by taking ownership of conversion goals and continuously improves website performance through disciplined optimization.</li><li>Be a <strong>Nimble Learner </strong>who<strong> </strong>learns quickly through experimentation and applies insights from both successful and unsuccessful tests.</li><li><strong>Manage Complexity </strong>by<strong> </strong>connecting data from multiple sources to identify opportunities and prioritize the highest-impact work.</li><li><strong>Collaborate </strong>through<strong> </strong>building strong partnerships across marketing, product, engineering, and external partners to achieve shared goals.</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>5+ years of experience designing and optimizing high-performing marketing websites for SaaS or B2B organizations.</li><li>Demonstrated success improving conversion rates through experimentation, supported by a portfolio with measurable business results.</li><li>Experience designing and analyzing A/B tests using VWO or a similar experimentation platform.</li><li>Strong experience with Google Analytics 4, Google Tag Manager, and conversion tracking.</li><li>Advanced proficiency in Figma, including design systems, components, variants, and responsive design.</li><li>Experience building marketing pages in Webflow or similar CMS platforms.</li><li>Working knowledge of HTML, CSS, and basic JavaScript.</li><li>Familiarity with HubSpot forms, landing pages, and marketing integrations.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Experience working within product-led growth (PLG) or self-service SaaS environments.</li><li>Experience with JavaScript for customizing and troubleshooting website experiments.</li><li>Experience supporting high-growth B2B SaaS organizations.</li><li>Familiarity with AI-powered design, research, or CRO tools.</li><li>Experience within fintech, nonprofit technology, faith-based organizations, or other mission-driven software companies.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div><div><br></div>

Tithe.ly

About

More Jobs at Tithe.ly