Are you passionate about welcoming people into deeper formation with Jesus through thoughtful, pastoral care in digital spaces?

About the Role

Our Vision for this Role

The Audience Care Associate will be the caring, pastoral presence behind our email and social media communications. You'll respond to people who reach out with questions about our resources, prayer requests, technical support needs, and spiritual formation questions. This role is about ensuring that every person who engages with Practicing the Way feels genuinely welcomed, heard, and supported in their journey of apprenticeship to Jesus. You'll help us maintain our commitment to hospitality and presence with the hundreds of people who reach out to us each month across various platforms.

Specifics for What This Role Does

Audience Care & Communication

Monitor and respond to inbound communications from email addresses (info@, hello@, etc.) and social media platforms (Instagram, Facebook)
Use existing response templates to address common questions about resources, practices, giving, subscriptions, and technical issues
Draft compassionate, theologically sound responses to unique pastoral and spiritual formation questions
Triage complex inquiries to appropriate team members when needed
Document new question patterns and suggest template improvements

Systems & Process Support

Help maintain organization in email management systems
Track common inquiry themes and sentiment for monthly reporting
Assist in updating and refining response templates to reflect PTW's voice and values
Contribute to improving efficiency and hospitality in our audience care processes

About the Ideal Candidate

Committed Apprentice of Jesus: Your lifestyle reflects the lifestyle of Jesus, and you are continually arranging your life around being with him, becoming like him, and doing what he would do if he were you. You are an active member in a local church, and affirm our Statement of Faith (as an integrated auxiliary of Bridgetown Church, we share our statement of faith).

Pastoral Heart with Written Clarity: You have a genuine care for people and can express warmth and theological sensitivity in writing. You know how to balance being welcoming with being clear and helpful.

Systems Thinker: You notice patterns and can think about how to improve processes. You're comfortable with templates and systems while maintaining authentic, personalized care.

Self-Directed and Responsive: You can work asynchronously with minimal supervision, prioritize effectively, and respond to people in a timely manner. You're comfortable managing your own workflow.

Spiritually and Emotionally Mature: You can engage with people's pastoral and spiritual questions thoughtfully, knowing when to offer guidance and when to escalate to team members with more experience.

Details

Employment Type: Part-time employee
Time Commitment: 10-15 hours per week, primarily asynchronous
Location: Remote
Compensation: Hourly ($15-$20/hr) (Note: at Practicing the Way, we're always trying to balance generosity and fairness as we think about compensation. But as a nonprofit organization, we can't always offer the highest salaries, so we'd encourage you to consider that as you apply. We'll talk about compensation shortly after the application stage.)

Skills & Qualities We're Looking For (Acts 6:3)

Qualifications:

Strong written communication skills with attention to tone and clarity
Comfortable with technology and learning new systems (email platforms, social media, project management tools)
Experience with pastoral care, ministry communications, or customer service is helpful but not required
Familiarity with Practicing the Way's resources and values preferred

Qualities of the Ideal Candidate:

Pastoral Sensitivity: You can discern when someone needs encouragement, practical help, or deeper pastoral support
Excellent Written Communication: You write with clarity, warmth, and appropriate theological understanding
Detail-Oriented: You notice patterns, track details, and ensure nothing falls through the cracks
Process-Minded: You think about how systems and templates can serve people better while maintaining authentic care
Emotionally Healthy: You can engage with people's struggles and questions without becoming overwhelmed or overly involved

Practicing the Way

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